ZyXEL P-128MH User Guide - Page 183

Problems with the LAN Interface, 4 Problems Connecting to a Remote Node or ISP, 5 Problems

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Prestige 128IMH ISDN Modem/ Router/Hub 15.3 Problems with the LAN Interface Problem Table 15-3 Troubleshooting the LAN Interface Corrective Action Can't ping any station on the LAN Check the Ethernet LEDs on the front panel. The LED should be on for a port that has a station connected. If it is off, check the cables between your Prestige and the station. Verify that the IP address and the subnet mask are consistent between the Prestige and the workstations. 15.4 Problems Connecting to a Remote Node or ISP Table 15-4 Troubleshooting a Connection to a Remote Node or ISP Problem Corrective Action Can't connect to a remote node or Check Menu 24.1 to verify the line status. If it indicates [down], then ISP refer to the section on the line problems. In Menu 24.4.5, do a manual call to that remote node. Observe the messages and take appropriate actions. 15.5 Problems for Remote User to Dial-in Problem Table 15-5 Troubleshooting for Remote Users to Dial-in Corrective Action A remote user cannot dial-in First verify that you have configured the authentication parameters in Menu 13. These would be CLID Authen and Recv. Authen. In Menu 14, verify the user name and password for the remote dial-in user. If the remote dial-in user is negotiating IP, verify that the IP address is supplied correctly in Menu 13. Check that either the remote dial-in user is supplying a valid IP address, or that the Prestige is assigning a valid address from the IP pool. Troubleshooting 15-3

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Prestige
128IMH
ISDN Modem/ Router/Hub
Troubleshooting
15-3
15.3 Problems with the LAN Interface
Table 15-3 Troubleshooting the LAN Interface
Problem
Corrective Action
Check the Ethernet LEDs on the front panel.
The LED should be
on for a port that has a station connected.
If it is off, check the
cables between your Prestige and the station.
Can’t ping any station on the LAN
Verify that the IP address and the subnet mask are consistent
between the Prestige and the workstations.
15.4 Problems Connecting to a Remote Node or ISP
Table 15-4 Troubleshooting a Connection to a Remote Node or ISP
Problem
Corrective Action
Check Menu 24.1 to verify the line status. If it indicates [down], then
refer to the section on the line problems.
Can’t connect to a remote node or
ISP
In Menu 24.4.5, do a manual call to that remote node. Observe the
messages and take appropriate actions.
15.5 Problems for Remote User to Dial-in
Table 15-5 Troubleshooting for Remote Users to Dial-in
Problem
Corrective Action
First verify that you have configured the authentication parameters in
Menu 13. These would be CLID Authen and Recv. Authen.
In Menu 14, verify the user name and password for the remote dial-in
user.
A remote user cannot dial-in
If the remote dial-in user is negotiating IP, verify that the IP address
is supplied correctly in Menu 13. Check that either the remote dial-in
user is supplying a valid IP address, or that the Prestige is assigning
a valid address from the IP pool.