ZyXEL PLA6456 User Guide - Page 35

Web Configurator Problems, 5.3 Powerline Problems

Get ZyXEL PLA6456 PDF manuals and user guides View all ZyXEL PLA6456 manuals
Add to My Manuals
Save this manual to your list of manuals

Page 35 highlights

Chapter 5 Troubleshooting 4 Make sure that all your PLAs are HomeGrid compliant. Check the package it came in or ask your vendor. This PLA can not detect earlier versions of HomeGrid PLAs such as HomeGrid 1.0 or 1.0.1. (Although they can coexist on the same electrical wiring without interfering with each other.) 5 Make sure that the PLAs on your network are all on the same electrical wiring. Connect another PLA into an outlet close to your PLA's power outlet. They are probably now on the same electrical wiring. Check the Powerline ( ) light. If it now lights up your PLA was probably previously on separate electrical wiring. Ask an electrician for more information on the electrical wiring in your building. 6 Make sure that you do not have a power meter between PLAs. Powerline signals cannot pass this. The Power and Powerline light blink at the same time. • You have pressed the RESET/ENCRYPT button for more than three seconds. Try setting up a connection again, this time pressing the RESET/ENCRYPT buttons on both devices for less than three seconds. 5.2 Web Configurator Problems The Web Configurator does not display all or any of my devices. • Inspect the LEDs on your PLA and make sure that the ETHERNET and Powerline LEDs are on or blinking. See Section 1.2 on page 7 for troubleshooting LED related problems. 5.3 Powerline Problems The signal on my HomeGrid network is weak. 1 Your PLAs may be connected to electrical surge protectors. Connect them to standard power outlets. 2 Your PLAs may be located close to large appliances such as refrigerators or air-conditioners that cause interference with the Powerline signal. Move the adapters further away from such appliances to reduce interference. 3 Your PLAs may be placed close to electrical devices such as electrical insect-killers which produce radio waves. These may interfere with the Powerline signals. Move the adapters further away from such electrical devices. 4 Your wiring may be old and/or low quality or with a long wiring path. PLA6456 User's Guide 35

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30
  • 31
  • 32
  • 33
  • 34
  • 35
  • 36
  • 37
  • 38
  • 39
  • 40
  • 41
  • 42
  • 43
  • 44
  • 45
  • 46
  • 47
  • 48
  • 49
  • 50
Chapter 5 Troubleshooting
PLA6456 User’s Guide
35
4
Make sure that all your PLAs are HomeGrid compliant. Check the package it came in or ask your
vendor. This PLA can not detect earlier versions of HomeGrid PLAs such as HomeGrid 1.0 or 1.0.1.
(Although they can coexist on the same electrical wiring without interfering with each other.)
5
Make sure that the PLAs on your network are all on the same electrical wiring. Connect another PLA into
an outlet close to your PLA’s power outlet. They are probably now on the same electrical wiring. Check
the Powerline
(
)
light. If it now lights up your PLA was probably previously on separate electrical
wiring. Ask an electrician for more information on the electrical wiring in your building.
6
Make sure that you do not have a power meter between PLAs. Powerline signals cannot pass this.
The Power and Powerline light blink at the same time.
•
You have pressed the
RESET/ENCRYPT
button for more than three seconds. Try setting up a
connection again, this time pressing the
RESET/ENCRYPT
buttons on both devices for less than three
seconds.
5.2
Web Configurator Problems
The Web Configurator does not display all or any of my devices.
•
Inspect the LEDs on your PLA and make sure that the ETHERNET and Powerline LEDs are on or blinking.
See
Section 1.2 on page 7
for troubleshooting LED related problems.
5.3
Powerline Problems
The signal on my HomeGrid network is weak.
1
Your PLAs may be connected to electrical surge protectors. Connect them to standard power outlets.
2
Your PLAs may be located close to large appliances such as refrigerators or air-conditioners that cause
interference with the Powerline signal. Move the adapters further away from such appliances to reduce
interference.
3
Your PLAs may be placed close to electrical devices such as electrical insect-killers which produce radio
waves. These may interfere with the Powerline signals. Move the adapters further away from such
electrical devices.
4
Your wiring may be old and/or low quality or with a long wiring path.