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eMachines EL1300G eMachines Setup Guide - Page 68

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Chapter 3: Troubleshooting 12 When the printing of the label image is finished, the drive tray opens and the LabelFlash Wizard window displays the message "Burning completed." 13 Click Close. Telephone support Before calling Customer Care If you have a technical problem with your computer, follow these recommendations before contacting Customer Care: • Make sure that your computer is connected correctly to a grounded AC power outlet that is supplying power. If you use a surge protector, make sure that it is turned on. • If a peripheral device, such as a keyboard or mouse, does not appear to work, make sure that all cables are plugged in securely. • If you have recently installed hardware or software, make sure that you have installed it according to the instructions provided with it. If you did not purchase the hardware or software from eMachines, see the manufacturer's documentation and technical support resources. 58

Section	Page
Contents	9
Checking Out Your Computer	11
About this guide	12
Front	12
Back	13
Setting Up and Getting Started	15
Working safely and comfortably	16
Avoiding discomfort and injury from repetitive strain	16
Preparing power connections	17
Protecting from power source problems	17
Checking the voltage selection	18
To set the voltage selection switch:	18
Connecting to a broadband modem or network	19
To connect to a broadband modem or to an Ethernet network:	19
Connecting a dial-up modem	19
To connect the modem:	19
Using the World Wide Web	20
Connecting to a Web site	21
To connect to a Web site:	21
Downloading files	22
To download files or programs from a Web site:	22
Ethernet networking	23
Wired Ethernet networking	23
Ethernet, Fast Ethernet, or Gigabit Ethernet	23
Using a router	23
Example router-based Ethernet network	23
Equipment you need for a router-based Ethernet network	24
Determining if an Ethernet card is already installed on your computer	25
To determine if an Ethernet card is already installed on your computer:	25
Setting up wired Ethernet network hardware	25
Making sure your broadband connection works	25
Installing Ethernet cards and drivers	26
Connecting network cables	26
Setting up a network using a router	26
To set up a network using a router:	27
Establishing your Ethernet network connection	28
Naming the computers and the workgroup	28
To identify this computer on the network:	28
Configuring the TCP/IP protocol	29
Using a DHCP server	29
Configuring your router	29
Testing your network	30
Adding a printer to your network	31
Sharing resources	31
Sharing drives and printers	31
Sharing drives or folders	31
To share drives or folders:	31
Un-sharing drives and folders	32
To un-share drives or folders:	32
Sharing printers	33
To share printers:	33
Using the network	33
Viewing shared drives and folders	33
To view shared drives and folders:	33
Creating a shortcut to a network drive	34
To map a network drive:	34
Opening files across the network	34
To open files across the network:	34
Copying files across the network	34
To copy files across the network:	34
Printing files across the network	35
To print files across the network:	35
Troubleshooting	37
First steps	38
Troubleshooting	38
Add-in cards	39
The computer does not recognize an add-in card	39
Audio	39
CD or DVD drives	39
DVD drives	39
Ethernet	39
You cannot see the other computers on your network	39
The computer does not recognize an add-in Ethernet card	40
Your Ethernet network is running slower than you expect	40
Expansion cards	41
The computer does not recognize an expansion card	41
File management	41
A file was accidentally deleted	41
To restore deleted files:	41
Hard drive	41
You see an “Insufficient disk space” error message	41
You see a “Data error” message	42
The hard drive cannot be accessed, or you see a “General failure reading drive C” error message	42
You see a “Non-system disk” or “disk error” error message	43
Internet	43
You cannot connect to the Internet	43
You see an “Unable to locate host” message and are unable to browse the Internet	44
Connecting to a Web site takes too long	44
People are sending you e-mail messages, but you have not received any mail	44
Keyboard	45
The keyboard does not work	45
A keyboard character keeps repeating or you see a “keyboard stuck” or “key failure” error message	45
Liquid spilled in the keyboard	45
Memory	45
You see a “Memory error” message	45
You see a “Not enough memory” error message	46
Memory card reader	46
Drive letters for the memory card slots do not appear in the My Computer window	46
Modem (cable or DSL)	46
Modem (dial-up)	46
Your modem does not dial or does not connect	46
To check the dialing properties:	47
You cannot connect to the Internet	48
Your 56K modem does not connect at 56K	48
Your fax communications program only sends and receives faxes at 14,400 bps when you have a 56K modem	48
The modem is not recognized by your computer	49
To run modem diagnostics:	49
The modem is noisy when it dials and connects	50
To turn down the modem volume:	50
Monitor	50
The screen resolution is not correct	50
The computer is running but there is no picture	50
The color is not uniform	51
The text on the display is dim or difficult to read	51
Mouse	51
The mouse does not work	51
The mouse works erratically	51
Networks	52
You cannot connect to your company network	52
Optical disc drives	52
The computer does not recognize a disc or the CD or DVD drive	52
An audio CD does not produce sound	53
A DVD movie will not play	53
Passwords	54
Your computer does not accept your password	54
Power	54
Your computer will not turn on	54
Printer	54
The printer will not turn on	54
The printer is on but will not print	55
To set a default printer:	55
You see a “Printer queue is full” error message	55
To make sure that the printer is not set to work offline:	55
You see a “Printer is out of paper” error message	56
Sound	56
You are not getting sound from the speakers	56
Recovering your system	57
To recover your system:	57
Creating recovery discs	58
To create recovery discs:	58
Recovering pre-installed software and drivers	59
To recover your pre-installed software and drivers:	59
Returning your system to its factory condition	60
Recovering from within Windows OS	60
To reinstall Windows OS and all pre-installed software and drivers:	60
Recovering from the hard drive during startup	61
To reinstall Windows OS and all pre-installed software and drivers:	61
Recovering from your recovery discs	61
To reinstall Windows OS and all pre-installed software and drivers:	61
Creating Labelflash Disc Labels	62
What is Labelflash?	62
Creating disc labels with LabelPrint	62
To create a Labelflash label:	62
Telephone support	68
Before calling Customer Care	68
Self-help	69