1998 Buick Skylark Owner's Manual - Page 331

Customer Satisfaction Procedure Buick dealers have the facilities, trained technicians and up-to-date information to promptly address any concerns you may have. However, if a concern has not been resolvedto your complete satisfaction, take the following steps: STEP ONE -- Discuss your concern with member a of dealership management. Normally, concerns can If be quickly resolved at that level. the matter has already been reviewed with the sales, service or parts of manager, contact the owner the dealership or the general manager. 8-2