1998 Buick Skylark Owner's Manual - Page 337

'We prefer you utilize the Customer Satisfaction REPORTING SAFETY DEFECTS LINE, but you Procedure before you resort to AUTO TO THE UNITED STATES may contact the BBB at any time.The BBB will attempt to resolve the complaint serving an intermediary.If as GOVERNMENT this mediationis unsuccessful, aninformal hearing will If you believe that your vehicle has a defect which could 'be scheduled where eligible customers may present their cause a crash or could cause injury or death, you should ..caseto an impartial third-party arbitrator. immediately inform the National Highway Traffic Safety Administration (NHTSA),in addition to The arbitrator will make a decision which you may : accept or reject. you accept the decision, GM will be If notifying General Motors. -boundby that decision. entire dispute resolution The If NHTSA receives similar complaints, it may open an procedure should ordinarily take about 40 days the from investigation, andif it finds that a safety defect exists in time youfile a claim until a decision is made. a groupof vehicles, it may order a recall and remedy campaign. However, NHTSA cannot become involved Some state laws require you to use this program may -before filing a claim with a state-run arbitration programin individual problems between you, your dealer or General Motors. or in the courts. For further information, contact the BBB at 1-800-955-5100 the Buick Customer or To contact NHTSA, you may either call the Auto Safety Assistance Center at 1-800-521-7300. Hotline toll-free at 1-800-424-9393 (or 366-0123 the in ~ L Warranty Information Your vehicle comes with a separate warranty booklet that contains detailed warranty information. Washington, D.C. area) or write to: NHTSA, U.S. Department of Transportation Washington, D.C. 20590 You can also obtain other information about motor vehicle safety from the Hotline. 8-8