1997 Ford Contour Owner's Manual - Page 236

Customer Assistance s items not covered by the new vehicle limited warranty s items covered by a service contract s alleged liability claims s property damage where the damage is significant when compared to the economic loss alleged under the warranty dispute s cases currently in litigation s vehicles not used primarily for family, personal or household purposes (except in states where the Dispute Settlement Board is required to review commercial vehicles) Complaints involving vehicles in which applicable new vehicle limited warranties have expired at receipt of your application are not eligible. Eligibility may differ according to state law. For example, see the unique brochures for California and Wisconsin purchasers/lessees. How does the Board Work? The Board consists of: s three consumer representatives s a Ford or Lincoln/Mercury dealer Consumer candidates for Board membership are recruited and trained by an independent consulting firm. Dealers are chosen because of their business leadership qualities. 241