2001 Ford Explorer Sport Trac Owner Guide 6th Printing - Page 158

Roadside emergencies Getting roadside assistance To fully assist you should you have a vehicle concern, Ford Motor Company offers a complimentary roadside assistance program. This program is separate from the New Vehicle Limited Warranty. The service is available: • 24-hours, seven days a week • for the Basic warranty period (Canada) or New Vehicle Limited Warranty period (U.S.) of three years or 60 000 km (36 000 miles), whichever comes first on Ford and Mercury vehicles, and four years or 80 000 km (50 000 miles) on Lincoln vehicles Roadside assistance will cover: • changing a flat tire • jump-starts • lock-out assistance • fuel delivery • towing of your disabled vehicle up to 56.3 kms (35 miles) from the point of pickup (this can include to the nearest Ford dealership, or your selling dealer if within the specified distance.) One tow per disablement. Even non-warranty related tows, like accidents or getting stuck in the mud or snow, are covered (some exclusions apply, such as impound towing or repossession). Using roadside assistance Complete the roadside assistance identification card and place it in your wallet for quick reference. In the United States, this card is found in the Owner Guide portfolio in the glove compartment in Ford vehicles and is mailed to you if you own a Mercury or Lincoln. In Canada, the card is found in the Roadside Assistance book in the glove compartment. To receive roadside assistance in the United States for Ford or Mercury vehicles, call 1-800-241-3673 or if you own a Lincoln vehicle, call 1-800-521-4140. In Canada call 1-800-665-2006. Should you need to arrange roadside assistance for yourself, Ford Motor Company will reimburse a reasonable amount. To obtain information about reimbursement, call 1-800-241-3673 in the United States for Ford or Mercury vehicles; or if you own a Lincoln vehicle, call 1-800-521-4140. Call 1-800-665-2006 in Canada. 158