1993 GMC Safari Owner's Manual - Page 328

Customer Assistance Information Customer Satisfaction Procedure Your satisfactionandgoodwillareimportantto yourdealerandGMCTruck. Normally,anyconcernswiththesalestransactionortheoperationofyour vehiclewillberesolved byyour dealer'sSales orServiceDepartments. Sometimes,however,despitethebestintentions of allconcerned, misunderstandingscanoccur.Ifyourconcernhasnotbeenresolvedtoyour satisfaction,thefollowingstepsshould betaken: STEP ONE -Discussyourconcernwithamember of dealership management.Complaintscanoftenbequicklyresolvedatthatlevel. matterhasalreadybeenreviewedwiththeSales,Service,orPartsManager, contact the owner of the dealership or the General Manager. If the STEP TWO -If aftercontactinga memberof DealershipManagement,it appearsyourconcerncannotberesolvedbythedealershipwithoutfurther help,contacttheGMCTruckConsumerRelationsManagerbycalling 1-800-GMC-TRUCK(1-800-462-8782).InCanada,contactthe GMof Canada CustomerAssistanceCenter in Oshawabycalling1-800-263-3777(English) or 1-800-263-7854(French). US. VirginIslands, call In Mexico,call(525)254-3777.InPuertoRicoor 1-809-763-1315. In allotheroverseaslocations,contact GM International ExportSalesinCanadabycalling1-416-644-4112. Forpromptassistance,pleasehavethefollowinginformationavailable theCustomerAssistanceRepresentative: Yourname,address,telephonenumber Vehicle Identification Number (This is availablefromthevehicle of the instrument registration or title, or the plate attached to the left top panelandvisiblethroughthewindshield). Dealership name location and Vehicledeliverydateandpresentmileage Nature of concern We encourageyoutocallthetoll-freenumberlistedpreviously in order to giveyourinquirypromptattention.Informationonofficesoutsidethe U. S. whichcanassistyoucanalsobefound in the WarrantyandOwner AssistanceInformationbooklet. If youneedtocontactus in writing,pleasecontactConsumerRelationsby writing:GMCTruck, 31 E. JudsonStreet1607-07,Pontiac,Michigan 48342-2230. to give 8-2