1993 GMC Safari Owner's Manual - Page 329

WhencontactingGMCTruck,pleaserememberthatyourconcern will likely beresolved in thedealership,usingthedealership'sfacilities,equipmentand if youhavea personnel. That is whywesuggestyoufollowStepOnefirst concern. Customer Assistance for the Hearing or Speech Impaired (TDD) To assistownerswhohavehearingdifficulties,GMCTruckhasinstalled specialTDD(TelecommunicationsDevicesfortheDeaf)equipmentatits CustomerAssistanceCenter.Anyhearingorspeechimpairedcustomerwho (TTY) cancommunicate hasaccess to aTDDorconventionalteletypewriter withGMCTruckbydialing: In the United States ...1 -800-GMC-TKTD In Canada ...1-800-263-3830, GM Participation in Better Business Bureau Mediation/Arbitration Program* *Thisprogrammaynotbeavailableinallstates,dependingonstatelaw. CanadianownersrefertoyourWarrantyandOwnerAssistanceInformation booklet. GeneralMotorsreservestherighttochangeeligibility discontinueitsparticipationinthisprogram. limitations and/or to OurexperiencehasshownthattheCustomerSatisfactionProcedure describedearlier in thissectionhasbeenverysuccessful in achieving customersatisfaction.However, if youhavenotbeensubstantiallysatisfied, GMCTruckwantsyou to beaware of GM's voluntaryparticipationina no-chargemediation/arbitrationprogramcalledBBB AUTO LINE. Thisprogram isadministered by theCouncil of BetterBusinessBureausthroughlocal BetterBusinessBureaus.Theprogramcanresolveindividualdisputes involvingvehiclerepairsandtheinterpretation ofyourNewVehicle Limited Warranty. We preferthatyounotresort to BBBAUTOLINE untilafterafinaldecision is madeundertheCustomerSatisfactionProcedure.However,youmay file a claim at anytimebycontactingyourlocalBetterBusinessBureau(BBB)at thefollowing toll-free number: 1-800-955-5100. For furtherinformationabout filingaclaim,you may alsowriteto:BBB AUTO LINE, Council of Better BusinessBureaus,4200WilsonBoulevard,Suite800,Arlington,Virginia 22203. 8-3