1993 GMC Safari Owner's Manual - Page 330

Customer Assistance lnformation In order to file a claim, you will have to provide yournameandaddress,the vehicleidentificationnumber(VIN) ofyourvehicle,andastatementofthe nature ofyourcomplaint. BBB staffmay try to help resolve your dispute to throughmediation.Ifmediation is notsuccessful,or if youdonotwish participate in mediation,eligiblecustomersmaypresenttheircase to an impartialthird-partyarbitratorat an informalhearing.Thearbitratorwillrender If youaccepta adecision in yourcase,whichyoumayacceptorreject. validarbitratordecision, GMwillbebound by thatdecision.Theentiredispute 40 daysfrom thetimeyoufile settlementprocessshouldordinarilytakeabout 47 days if you did not yourcomplainttothetimeadecisionisrendered(or first contact your dealer or GMC Truck). We encourageyou to usethisprogrambeforeorinstead of resorting to the courts. We believeitoffersadvantagesovercourts in mostjurisdictions because it isfast,free of charge,andinformal(lawyersarenotusually if youchoose). present,althoughyoumayretainoneatyourexpense Arbitratorsmakedecisionsbasedontheprincipals of fairnessandequity,and are notrequiredtoduplicatethefunctions of courts by strictlyapplyingstate notrequirethat or federal law. If youwish to go to court,however,wedo BBB AUTO LINE* unlessstatelawprovides youfirstfileaclaimwith if you are otherwise.Whateveryourpreferencemaybe,rememberthat BBB AUTOLINE,youcan stillgotocourt unhappywiththeresultsof becauseanarbitrator'sdecisionisbindingon GM butnotonyou,unlessyou accept it. Eligibilityislimited by vehicleage/mileageandotherfactors.Forfurther BBB at 1-800-955-5100. Youmay informationconcerningtheprogram,callthe alsocall GMCTruck'sCustomerRelationsManager. BBB AUTO LINE before *Somestatesmayrequirethatyoufileaclaimwith resortingtostate-operatedprocedures(includingcourt). Reporting Safety Defects to the United States Government Ifyoubelievethatyourvehiclehasadefectwhichcouldcauseacrashor couldcauseinjuryordeath,youshouldimmediatelyinformtheNational to notifyingGeneral HighwayTrafficSafetyAdministration(NHTSA),inaddition Motors. if it IfNHTSAreceivessimilarcomplaints, it mayopenaninvestigation,and finds that a safety defect exists in agroup of vehicles, it mayorderarecall andremedycampaign.However,NHTSAcannotbecomeinvolved in individual problemsbetweenyou,yourdealer,orGeneralMotors. 8-4