2001 Mercury Cougar Owner Guide 2nd Printing - Page 278

Customer assistance After a case is reviewed, the Board mails you a decision letter and a form on which to accept or reject the Board's decision. The decisions of the Board are binding on Ford (and, in some cases, on the dealer) but not on consumers who are free to pursue other remedies available to them under state or federal law. To request a DSB brochure/application For a brochure/application, speak to your dealer or write/call to the Board at the following address/phone number: Dispute Settlement Board P.O. Box 5120 Southfield, MI 48086Ć5120 1Ć800Ć428Ć3718 You may also contact the North American Customer Assistance Center at 1Ć800Ć392Ć3673 (Ford). TDD for the hearing impaired: 1Ć800Ć232Ć5952 or by writing to the Center at the following address: Ford Motor Company Customer Assistance Center 16800 Executive Plaza Drive P.O. Box 6248 Dearborn, Michigan 48121 UTILIZING THE MEDIATION/ARBITRATION PROGRAM (CANADA ONLY) In those cases where you continue to feel that the efforts by Ford and the dealer to resolve a factoryĆrelated vehicle service concern have been unsatisfactory, Ford of Canada participates in an impartial third party mediation/arbitration program administered by the Canadian Motor Vehicle Arbitration Plan (CAMVAP) The CAMVAP program is a straight forward and relatively speedy alternative to resolve a disagreement when all other efforts to produce a settlement have failed. This procedure is without cost to you and is designed to eliminate the need for lenghty and expensive legal proceedings. In the CAMVAP program, impartial third party arbitrators conduct hearings at mutually convenient times and places in an informal environment. These impartial arbitrators review the positions of the parties, make decisions and, when appropriate, render awards to resolve disputes. CAMVAP decisions are fast, fair, and final, the arbitrator' s award is binding both to you and Ford of Canada. CAMV AP services are available in all territories and provinces, except Quebec. For more information, without charge or obligation, call your CAMVAP Provincial Administrator directly at 1 800Ć207Ć0685.