1998 Pontiac Sunfire Owner's Manual - Page 362

We prefer you utilize the Customer Satisfaction Procedure before you resort to AUTO LINE, but yo may contact the BBB at any time. The BBB will at to resolve the complaint serving as an this mediation is unsuccessful, an informal hearing will be scheduled where eligible customers may present eir case to an impartial third-party arbitrator. The arbitrator will make a decision which you may accept or reject. If you accept the decision, GM will e bound by that decision. The entire dispute resolutio procedure should ordinarily take about 40 days fro]e (. h time you file a claim until a decision is made. -,I= , ., ..., REPORTING SAF TO THE UNITED S GOVERNMENT If you believe that your vehi cause a crash or could cause immediately inform the N Safety Administration (N notifying General Motors. Some state laws may require you to use this p r o g r 4 before filing a claim with a state-run arbitration program or in the courts. For further information, contact the' . BBB at 1-800-955-5100 or the Psntiac Customer Assistance Center at I-800-PM-CARES. . Warranty Information . . Your vehicle comes with a separate warranty booklet that contains detailed warranty information. If NHTSA receives sirnil investigation, and if it fi a group of vehicles, it campaign. However, in individual proble General Motors. To contact NHTSA Hotline toll-free at the Washington, D. NHTSA, U. Washington, D.C. 20590 You can also obt vehicle safety from the Hotline. 8-10 i