3Com 3C888 User Guide - Page 131

Finding More Information, Contacting Technical Support

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Finding More Information 131 Finding More Information For more information about the Dual 56K LAN Modem, such as Frequently Asked Questions and specific technical notes, go to the following URL, http://www.3com.com/support/docs/lanmodem and bookmark this site for quick and easy access. Contacting Technical Support Contact your Network Supplier or refer to the technical support card that was included with your LAN Modem to find the technical support telephone number for your location. Downloading Firmware to Your Dual 56K LAN Modem Your Dual 56K LAN Modem has been designed to be user-upgradeable. The latest firmware for your Dual 56K LAN Modem is available at http://www.3com.com/support/docs/lanmodem. Refer to the Upgrade instructions at the same location for instructions on downloading firmware. Resetting the Dual 56K LAN Modem There are two types of resets you can perform, a normal reset and a factory reset. s A normal reset will leave all user-entered configuration parameters unchanged. Any active calls will, however, be terminated. s A factory reset restores the Dual 56K LAN Modem configuration to the factory default settings listed in Appendix D. All user-entered parameters are lost. To reset the Dual 56K LAN Modem, follow these steps: 1 From the Dual 56K LAN Modem Main Configuration Page, click the Advanced button. 2 Click the Maintenance button. 3 Select the type of reset you would like to perform, normal or factory. Resetting the Dual 56K LAN Modem to the Factory Defaults If you are unable to access the LAN Modem Main Configuration Home Page because your computer cannot communicate with the LAN Modem, you can restore the LAN Modem to the factory default settings using the reset switch located on the unit's back panel. To reset the LAN Modem using the reset switch, do the following: s Press the reset button located on the back of the unit once and then release. The Alert LED will begin to flash, indicating a reset in progress. s While the Alert LED is still flashing, press and continue to hold in the reset button. (You must continue to hold the reset button through three more cycles of LED flashing: Reset, Firmware Download Mode, and Factory Default Reset.) s The first cycle begins after approximately ten seconds. The Alert LED will begin to flash, indicating that the unit has been reset. This first reset is similar to a power-cycle of the unit. All user-entered information is maintained. s The second cycle of Alert LED flashing indicates that the unit has entered firmware download mode. s After the Alert LED has flashed for the third cycle, you have successfully reset the Dual 56K LAN Modem back to factory defaults. s Release the reset button.

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Finding More Information
131
Finding More
Information
For more information about the Dual 56K LAN Modem, such as Frequently Asked
Questions and specific technical notes, go to the following URL,
and bookmark this site for quick
and easy access.
Contacting Technical
Support
Contact your Network Supplier or refer to the technical support card that was
included with your LAN Modem to find the technical support telephone number
for your location.
Downloading
Firmware to Your Dual
56K LAN Modem
Your Dual 56K LAN Modem has been designed to be user-upgradeable. The latest
firmware for your Dual 56K LAN Modem is available at
Refer to the Upgrade instructions
at the same location for instructions on downloading firmware.
Resetting the Dual
56K LAN Modem
There are two types of resets you can perform, a normal reset and a factory reset.
■
A normal reset will leave all user-entered configuration parameters unchanged.
Any active calls will, however, be terminated.
■
A factory reset restores the Dual 56K LAN Modem configuration to the factory
default settings listed in Appendix D. All user-entered parameters are lost.
To reset the Dual 56K LAN Modem, follow these steps:
1
From the Dual 56K LAN Modem Main Configuration Page, click the
Advanced
button.
2
Click the
Maintenance
button.
3
Select the type of reset you would like to perform, normal or factory.
Resetting the Dual 56K
LAN Modem to the
Factory Defaults
If you are unable to access the LAN Modem Main Configuration Home Page
because your computer cannot communicate with the LAN Modem, you can
restore the LAN Modem to the factory default settings using the reset switch
located on the unit’s back panel. To reset the LAN Modem using the reset switch,
do the following:
■
Press the reset button located on the back of the unit once and then release.
The Alert LED will begin to flash, indicating a reset in progress.
■
While the Alert LED is still flashing, press and
continue to hold
in the reset
button. (You must continue to hold the reset button through three more cycles
of LED flashing: Reset, Firmware Download Mode, and Factory Default Reset.)
■
The first cycle begins after approximately ten seconds. The Alert LED will begin
to flash, indicating that the unit has been reset. This first reset is similar to a
power-cycle of the unit. All user-entered information is maintained.
■
The second cycle of Alert LED flashing indicates that the unit has entered
firmware download mode.
■
After the Alert LED has flashed for the third cycle, you have successfully reset
the Dual 56K LAN Modem back to factory defaults.
■
Release the reset button.