Acer M310 User Manual - Page 39

Appendix FAQ and troubleshooting This section lists frequently asked questions that may arise during the use of your smartphone, and gives easy answers and solutions to these questions. Aspect Audio Multimedia files System information and performance Power Storage Heat Question Why is there no sound coming from the device? Answer If the headset is plugged into the device, the speaker is automatically shut off. Disconnect the headset. Check that the device volume setting is not muted. Why can't I view my picture files? Why can't I view my video files? Why can't I play my music files? How do I check the OS version of my device? Check that the volume control is not at its lowest setting. You may be trying to view an image that is not supported. Refer to "Supported formats" on page 31 for more information. You may be trying to view a video that is not supported. Refer to "Multimedia" on page 44 for more information. You may be trying to play a file that is not supported. Refer to "Multimedia" on page 44 for more information. Tap Settings > about > more info to view the OS version and other hardware and software information. You may also tap Settings > device information. I couldn't turn on the device. The battery power may be depleted. Recharge the device. Refer to "Charging the battery" on page 10 for more information. How do I check the To check storage status, go to Settings > RAM and ROM memory about. status? The phone heats up when charging or making long duration calls. It is normal for the phone to heat up when charging. When charging is complete, it will return to its normal temperature. It is also normal for the phone to heat up during long periods of use, such as watching a video or a long phone conversation. FAQ and troubleshooting 39