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Troubleshooting, How do I analyze bandwidth

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CHAPTER 17 Troubleshooting The following troubleshooting tips provide answers for some common questions and scenarios. How do I analyze bandwidth Captivate allows you to view how much bandwidth a selected movie requires. You can see how much bandwidth each slide requires and how well the slides stream over a variety of connections. With this knowledge, you can make movie adjustments as necessary. To analyze movie bandwidth: 1. Open a Captivate movie. 2. From the View menu, select Bandwidth Analysis. The Bandwidth Monitor dialog box appears. 3. This dialog box contains three tabs: Slide Summary, Graph, and Movie Summary. Navigate through the tabs as necessary. Slide Summary: This tab displays information about each movie frame. ■ KB per sec: (Kilobytes per second) As a general rule, any frame with less than 3 KB per second streams well over a modem Internet connection. Frames with larger amounts of bandwidth might, depending upon several factors, cause movie playback to pause. If previous frames require lower bandwidth, the higher bandwidth frame might download at an acceptable speed. Note that the first frame in a movie always has a higher KB per second value, because it is the first frame to load and additional movie information must load with it. ■ Seconds: The frame duration, in seconds. ■ Video (KB): The size of any included video. ■ Audio (KB): The size of any included audio. Graph: This tab reveals how the movie streams across time for different modem and broadband speeds. You can view high-bandwidth frames and note how they appear on common connection types. 235

Section	Page
Contents	3
Introduction and Installation	9
Key features of Captivate	9
What’s new in Macromedia Captivate	10
Using Captivate Help	12
Guide to Captivate instructional media	13
Captivate and accessibility issues	14
Using Captivate with other applications	14
Upgrading RoboDemo and Captivate projects	14
Authoring requirements	14
End-user requirements	15
Installing Macromedia Captivate	15
Registering Captivate	16
Transferring your Captivate software license	16
Exploring the Workspace	17
Customizing the work environment	18
Displaying and docking toolbars	19
Using the Filmstrip	20
Displaying confirmation messages	21
Using shortcut keys	22
Undoing and redoing actions	23
Changing capture keys	24
Creating Movies	25
Opening existing movies	25
Importing AVI software tutorials	25
Before recording a new movie	26
Planning movies	26
Recording tricks and tips	27
Recording techniques	29
Setting recording options	30
Using full motion recording	33
Using recording modes	34
Recording a new movie	34
Setting the capture area	35
Recording movies	36
Recording a new application movie	36
Recording a new custom-sized movie	37
Recording a new full-screen movie	39
Recording a new blank movie	40
Recording a new image movie	40
Recording movies with a template	41
Recording new slides	42
Recording options	43
Creating camera sounds during recording	43
Pausing while recording movies	43
Setting auto recording	44
Using project templates	45
Creating project templates	45
Editing project templates	45
Using full motion recording	46
About full motion movie slides	46
Comparing full motion slides and standard movie slides	47
Creating full motion movie slides	48
Creating accessible movies	50
Worldwide accessibility standards	50
Understanding screen reader technology	51
Captivate and accessibility	51
Publishing 508 compliant Captivate SWF files	53
Adding slide accessibility text	53
Tips for creating 508 compliant Captivate SWF files	53
Testing accessible content	54
Macromedia accessibility web page	55
Localizing Captive projects	55
Using Captivate with a localized user interface	55
Localizing text captions	56
Adding Text Captions	57
Adding text captions	57
Adding plain text to a slide	58
Adding text captions automatically	59
Adding rollover captions	61
Changing the rollover area	61
Converting tooltips to rollover captions	62
Localizing text captions	63
Editing text captions	64
Creating custom text caption styles	65
Moving and resizing text captions	66
Copying and pasting text captions	67
Importing text captions	67
Exporting text captions	68
Changing text caption order	69
Deleting text captions	70
Adding Audio	71
Adding existing audio	71
Equipment for recording audio	72
Recording audio tips	73
Setting audio recording options	74
Calibrating microphones for recording	75
Recording audio	75
Recording audio while creating a movie	76
Creating background audio	77
Using a custom keyboard tap sound	78
Adding silence to an audio file	78
Adjusting audio volume	79
Adding existing audio to boxes and buttons	80
Recording audio for boxes and buttons	81
Setting keyboard tap sounds	82
Editing audio files	82
Editing audio timing	83
Viewing audio details	84
Previewing audio	85
Deleting audio	86
Adding Images and Animation	87
Adding images	87
Adding rollover images	89
Inserting images as slides	90
Creating watermark images	91
Changing JPEG quality	91
Deleting images	91
About animation in Captivate	92
Adding animations	92
Adding animated text	94
Adding animation slides	96
Adding Boxes and Buttons	97
Adding highlight boxes	98
Adding click boxes	99
Addng text entry boxes	102
Adding buttons	105
Adding Javascript to boxes and buttons	108
Adding existing audio to boxes and buttons	109
Deleting buttons and boxes	110
Editing Mouse Movement	111
Changing mouse pointers	111
Changing mouse pointer size	112
Changing mouse click sounds	112
Setting mouse click effect	113
Changing mouse movements	113
Aligning mouse paths	113
Using straight and curved mouse paths	114
Hiding the mouse pointer	114
Changing Timing	115
Customizing Timeline appearance	115
Changing the order of object layers	117
Previewing a slide using the playhead	118
Changing slide timing	118
Setting caption speed automatically	119
Changing keystroke speed	119
Changing mouse pointer speed	119
Changing object timing	120
Controlling Captivate movies with variables	121
Slides	123
Adding slides to a movie	123
Recording new slides	123
Importing slides	124
Copying and pasting slides	125
Copying and pasting slides from other projects	125
Inserting blank slides	125
Inserting images as slides	126
Creating question slides	126
Adding animation slides	127
Editing slides	128
Duplicating slides	128
Copying slides to the clipboard	128
Merging objects into a slide	129
Changing slide order	129
Changing slide color	130
Creating slide labels	130
Creating slide notes	131
Adding plain text to a slide	131
Adding text for screen readers to a slide	132
Adding transitions	132
Compressing slide data	133
Correcting colors in slides	133
Deleting slides	134
Changing movie start and end	134
Tips for introductory slides	135
Adding playback controls	136
Setting playback controls	136
Creating custom playback controls	137
Securing slides	138
Locking slides	138
Hiding slides	139
Adding Objects	141
Importing objects	142
Duplicating objects	142
Copying and pasting objects	143
Copying and pasting objects from other projects	143
Aligning objects	144
Aligning objects on the Timeline	144
Changing object display order	145
Changing the size of multiple objects	146
Aligning objects with the grid	147
Merging objects into a slide	148
Editing Movies	149
Determining the size of your movie	149
Deleting movies or templates	149
Hiding movies	150
Previewing movies	150
Renaming movies	150
Resizing movies	151
Saving movies	152
Setting the background color	153
Setting movie preferences	153
Adding a loading screen	156
Setting movie properties	157
Using a custom keyboard tap sound	158
Checking spelling in Captivate projects	158
Setting spell check options	159
Changing spell check dictionary	160
Creating eLearning Content	161
Creating branching in Captivate movies	161
Creating question slides	162
Quizzing tricks and tips	163
Creating a new fill in the blank question slide	163
Creating a new likert question slide	166
Creating a new matching question slide	168
Creating a new multiple choice question slide	171
Creating a new short answer question slide	174
Creating a new true or false question slide	177
Setting eLearning output options	180
Setting eLearning pass rate	181
Setting eLearning scoring display	182
Creating feedback messages for quizzes	182
Creating a manifest file	183
Creating a PIF	185
Organizing quizzes with the Quiz Manager	185
Creating a Menu of Captivate Movies	189
Creating projects	189
Creating new MenuBuilder projects with the wizard	189
Creating blank MenuBuilder projects	191
Opening existing MenuBuilder projects	191
Selecting MenuBuilder templates	191
Modifying MenuBuilder templates	192
Adding items in MenuBuilder by dragging	192
Undoing and redoing actions in MenuBuilder	192
Previewing projects in MenuBuilder	193
Checking spelling in MenuBuilder projects	193
Printing projects in MenuBuilder	193
Saving MenuBuilder projects	193
Saving MenuBuilder projects as templates	194
Using text in MenuBuilder	194
Adding text in MenuBuilder	194
Setting text options in MenuBuilder	195
Moving text in MenuBuilder	196
Aligning text in MenuBuilder	196
Copying text in MenuBuilder	197
Ordering text in MenuBuilder	197
Viewing pixel location in MenuBuilder	197
Deleting text in MenuBuilder	198
Using images in MenuBuilder Projects	198
Adding images in MenuBuilder	198
Setting image options in MenuBuilder	199
Moving images in MenuBuilder	200
Aligning images in MenuBuilder	200
Copying images in MenuBuilder	201
Ordering images in MenuBuilder	201
Viewing pixel location in MenuBuilder	201
Sizing images in MenuBuilder	201
Scaling images in MenuBuilder	202
Creating transparent images in MenuBuilder	203
Deleting images in MenuBuilder	203
Using clickboxes in MenuBuilder projects	203
Adding click boxes in MenuBuilder	203
Setting MenuBuilder click box options	204
Moving click boxes in MenuBuilder	205
Aligning click boxes in MenuBuilder	205
Copying click boxes in MenuBuilder	206
Ordering click boxes in MenuBuilder	206
Viewing pixel location in MenuBuilder	206
Deleting click boxes in MenuBuilder	207
Changing MenuBuilder project options	207
Setting MenuBuilder project options	207
Associating icons with MenuBuilder projects	208
Creating MenuBuilder projects with transparent backgrounds	208
Adding audio to MenuBuilder projects	209
Resizing MenuBuilder projects as you work	209
Using MenuBuilder shortcut keys	210
Setting MenuBuilder preferences	210
Setting default directories in MenuBuilder	211
Exporting MenuBuilder projects	212
Exporting MenuBuilder projects as Flash SWF files	213
Exporting MenuBuilder projects as EXE files	213
Exporting MenuBuilder projects as HTML files	213
Exporting MenuBuilder projects as Word files	214
Exporting MenuBuilder projects for Macintosh	214
Publishing Movies	215
Publishing movies as stand-alone (EXE) files	215
Publishing movies as Flash files	216
Publishing movies as handouts	217
Publishing movies to the web using FTP	218
Sending movies using e-mail	219
Exporting text captions	220
Captivate and Other Software Applications	221
Captivate and Flash	221
Importing from Flash	221
Exporting from Captivate to Flash	221
Conversion of Captivate projects	223
Modifying Captivate movies in Flash	223
Navigating through movies in Flash	224
Editing movies	225
Captivate and Breeze	225
Publishing movies to a Breeze server	226
Using Captivate with Macromedia Breeze Meeting	227
Adding Breeze tracking	228
Enabling Breeze search features	228
Captivate and RoboHelp	229
Captivate and PowerPoint	232
Importing PowerPoint slides	232
Importing PowerPoint presentations	233
Inserting movies in PowerPoint presentations	233
Troubleshooting	235
How do I analyze bandwidth	235
Troubleshooting animation timing	236
Troubleshooting application distortion when recording	236
Troubleshooting AVI errors	236
About Codecs	237
Troubleshooting choppy full motion recording	238
Correcting colors in slides	238
Troubleshooting fonts on transparent captions	239
Troubleshooting movie size	239
Troubleshooting text viewed in a browser	240
Troubleshooting the number of slides in a movie	240
Uninstalling Macromedia Captivate	241

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235

CHAPTER 17

Troubleshooting

The following troubleshooting tips provide answers for some common questions and scenarios.

How do I analyze bandwidth

Captivate allows you to view how much bandwidth a selected movie requires. You can see how

much bandwidth each slide requires and how well the slides stream over a variety of connections.

With this knowledge, you can make movie adjustments as necessary.

To analyze movie bandwidth:

Open a Captivate movie.

From the View menu, select Bandwidth Analysis.

The Bandwidth Monitor dialog box appears.

This dialog box contains three tabs: Slide Summary, Graph, and Movie Summary. Navigate

through the tabs as necessary.

Slide Summary: This tab displays information about each movie frame.

■

KB per sec: (Kilobytes per second) As a general rule, any frame with less than 3 KB per

second streams well over a modem Internet connection. Frames with larger amounts of

bandwidth might, depending upon several factors, cause movie playback to pause. If

previous frames require lower bandwidth, the higher bandwidth frame might download at

an acceptable speed. Note that the first frame in a movie always has a higher KB per second

value, because it is the first frame to load and additional movie information must load

with it.

■

Seconds: The frame duration, in seconds.

■

Video (KB): The size of any included video.

■

Audio (KB): The size of any included audio.

Graph: This tab reveals how the movie streams across time for different modem and

broadband speeds. You can view high-bandwidth frames and note how they appear on

common connection types.