Blackberry 8820 User Guide - Page 232
I cannot connect to a Wi-Fi network, I cannot synchronize a certificate
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• If your wireless service provider supports UMA, verify that your connection preference is not set to UMA-only. I cannot connect to a Wi-Fi network Try performing the following actions: • Verify that you have turned on the connection to the Wi-Fi® network. • Verify that you are in a Wi-Fi coverage area. • If the Wi-Fi network does not appear in the Setup Wi-Fi application and you know the network name, connect to the Wi-Fi network manually. • Verify that the connection options in the Setup Wi-Fi application are correct. If you have already verified these options, verify that the advanced connection settings for the Wi-Fi network are correct. • If you switched Wi-Fi networks manually, switch to another Wi-Fi network or set your device to scan for available Wi-Fi networks. • If your wireless service provider supports UMA, verify that your preferred network type is not set to WAN-only. • If you use PEAP, EAP-TLS, EAP-FAST, EAP-TTLS, or EAP-SIM to connect to a Wi-Fi network, verify that you have installed the root certificate for the certificate authority server that created the certificate for the authentication server. • If you use EAP-TLS to connect to a Wi-Fi network, verify that you have added your authentication certificate to your BlackBerry® device. I cannot synchronize a certificate Verify that the certificate synchronization tool of the BlackBerry® Desktop Manager is installed on your computer. If the certificate synchronization tool is not installed on your computer, re-install the BlackBerry Desktop Software. For more information about installing the BlackBerry Desktop Software, see the printed documentation that came with your BlackBerry device. 230