Blackberry 8820 User Guide - Page 262

Typing troubleshooting, Attachment troubleshooting, Synchronization troubleshooting

Page 262 highlights

Typing troubleshooting I cannot check spelling You can only check spelling in English, French, German, Italian, and Spanish. You can only check the spelling of text that you type. Attachment troubleshooting A skipped content bar appears in a document More attachment content is available for you to download to your BlackBerry® device. To download the content, click the skipped content bar. Click More. A message or attachment is truncated Try performing the following actions: • Wait for a short period of time. Your BlackBerry® device receives long messages and attachments in sections. • If "More available" appears at the end of the message or attachment, press the Menu key. Click More or More All. A question mark appears on a slide A question mark appears on a slide if your BlackBerry® device has not downloaded the slide. To view the slide, highlight the slide. Click the trackball. Click Retrieve. Synchronization troubleshooting Email messages are not reconciling over the wireless network Try performing the following actions: • Verify that your BlackBerry® device is connected to the wireless network. • Verify that wireless email reconciliation is turned on. • Reconcile email messages manually. In a message list, press the Menu key. Click Reconcile Now. I am not receiving email messages from personal folders on my computer If your BlackBerry® device is associated with a Microsoft® Outlook® email account, you must use the synchronization tool of the BlackBerry Desktop Manager to reconcile email messages in personal folders. See the BlackBerry Desktop Software Online Help for more information. 260

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Typing troubleshooting
I cannot check spelling
You can only check spelling in English, French, German, Italian, and Spanish.
You can only check the spelling of text that you type.
Attachment troubleshooting
A skipped content bar appears in a document
More attachment content is available for you to download to your BlackBerry® device.
To download the content, click the skipped content bar. Click
More
.
A message or attachment is truncated
Try performing the following actions:
Wait for a short period of time. Your BlackBerry® device receives long messages and attachments in sections.
If "More available" appears at the end of the message or attachment, press the
Menu
key. Click
More
or
More All
.
A question mark appears on a slide
A question mark appears on a slide if your BlackBerry® device has not downloaded the slide.
To view the slide, highlight the slide. Click the trackball. Click
Retrieve
.
Synchronization troubleshooting
Email messages are not reconciling over the wireless network
Try performing the following actions:
Verify that your BlackBerry® device is connected to the wireless network.
Verify that wireless email reconciliation is turned on.
Reconcile email messages manually. In a message list, press the
Menu
key. Click
Reconcile Now
.
I am not receiving email messages from personal folders on my computer
If your BlackBerry® device is associated with a Microsoft® Outlook® email account, you must use the synchronization tool of the BlackBerry
Desktop Manager to reconcile email messages in personal folders. See the
BlackBerry Desktop Software Online Help
for more information.
260