Blackberry 8820 User Guide - Page 82

I cannot send SMS text messages, I am not receiving SMS text messages, Some messages no longer

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Page 82 highlights

Move around a message list • To move up a screen, press the Shift key and the Space key. • To move down a screen, press the Space key. • To move to the top of a message list, press T. • To move to the bottom of a message list, press B. • To move to the next date, press N. • To move to the previous date, press P. • To move to the next unopened item, press U. • To move to the next related message, press J. • To move to the previous related message, press K. Message troubleshooting I cannot send SMS text messages Try performing the following actions: • Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, your device should send the messages when you return to a wireless coverage area. • Verify that your wireless service plan includes this service. • Verify that fixed dialing is turned off. I am not receiving SMS text messages Try performing the following actions: • Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, you should receive messages when you return to a wireless coverage area. • Verify that your wireless service plan includes this service. • Verify that your SIM card has enough available memory to store received SMS text messages. Some messages no longer appear on my device If your BlackBerry® device memory is full, your device deletes the oldest messages from a message list. Your device does not delete saved messages. If wireless email reconciliation is turned on, and, in the message options, the Delete On field is set to Mailbox & Handheld, email messages that you delete in the email application on your computer are also deleted from your device. A message or attachment is truncated Try performing the following actions: 80

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Move around a message list
•
To move up a screen, press the
Shift
key and the
Space
key.
•
To move down a screen, press the
Space
key.
•
To move to the top of a message list, press
T
.
•
To move to the bottom of a message list, press
B
.
•
To move to the next date, press
N
.
•
To move to the previous date, press
P
.
•
To move to the next unopened item, press
U
.
•
To move to the next related message, press
J
.
•
To move to the previous related message, press
K
.
Message troubleshooting
I cannot send SMS text messages
Try performing the following actions:
•
Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, your device
should send the messages when you return to a wireless coverage area.
•
Verify that your wireless service plan includes this service.
•
Verify that fixed dialing is turned off.
I am not receiving SMS text messages
Try performing the following actions:
•
Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, you should
receive messages when you return to a wireless coverage area.
•
Verify that your wireless service plan includes this service.
•
Verify that your SIM card has enough available memory to store received SMS text messages.
Some messages no longer appear on my device
If your BlackBerry® device memory is full, your device deletes the oldest messages from a message list. Your device does not delete saved
messages.
If wireless email reconciliation is turned on, and, in the message options, the
Delete On
field is set to
Mailbox & Handheld
, email messages
that you delete in the email application on your computer are also deleted from your device.
A message or attachment is truncated
Try performing the following actions:
80