Bose SoundLink Air Digital Owner's guide - Page 13

Troubleshooting CARE AND MAINTENANCE Problem What to do System cannot connect to my network • Make sure your network password is correct. • Move the system closer to the wireless router. • Stop any other audio or video streaming. • Close the setup application, disconnect the system from your computer and AC power, and start the setup again. Refer to "Getting Started" on page 7. • If you continue to experience Wi-Fi® connection problems, contact Bose customer service. System audio is dropping out • Point the system in a different direction, or move it a few feet to a new location. • Move the system away from possible sources of interference, such as microwaves and cordless phones. • Move the system closer to the wireless router. • Stop any other audio or video streaming. No sound • Make sure system has power (AC or optional battery). • Make sure the system has a Wi-Fi connection. • Make sure the system and the AirPlay compatible device are con- nected to the same network. • Make sure your AirPlay compatible device is playing and the volume is turned up. • Make sure the system is not muted. • Increase the system volume. • Remove power (AC or optional battery) for one minute and then reapply it. • If using the optional battery, make sure it is adequately charged. • Perform a factory reset (page 22). The Wi-Fi indicator • System error. Contact Bose customer service. is flashing red Contacting Customer Service For questions about the SoundLink® Air system, contact your local Bose® dealer. To contact Bose directly, see the contact list on the Quick Start Guide. English - 13