Brother International MFC-J5330DW Online Users Guide HTML - Page 653
Telephone and Fax problems, Telephone Line or Connections, Handling Incoming Calls
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Home > Troubleshooting > If You Are Having Difficulty with Your Machine > Telephone and Fax problems Telephone and Fax problems Telephone Line or Connections Difficulties Dialing does not work. (No dial tone) Suggestions Check all line cord connections. Make sure the telephone line cord is plugged into the telephone wall jack and the LINE jack of the machine. Make sure your machine has a dial tone by pressing the Hook button in Fax mode. If you subscribe to DSL, VoIP or MagicJack services, call your service provider for connection instructions. If you are using a VoIP system, try changing the VoIP setting to Basic (for VoIP). This will lower modem speed and turn off Error Correction Mode (ECM). See Related Information: Telephone Line Interference/VoIP. (Available only for some countries.) Change the Tone/Pulse setting. See Related Information: Set Tone or Pulse Dialing Mode. Send a manual fax by pressing the Hook button, and dialing the number. Wait to hear fax-receiving tones before pressing the Start button. If there is no dial tone, connect a known working telephone and telephone line cord to the jack. Then lift the external telephone's handset and listen for a dial tone. If there is still no dial tone, ask your telephone company to check the line and/or wall jack. The machine does not answer when called. Make sure the machine is in the correct receive mode for your setup. See Related Information: Choose the Correct Receive Mode. Check for a dial tone. If possible, call your machine to hear it answer. If there is still no answer, check that the telephone line cord is plugged into the telephone wall jack and the LINE jack of the machine. Make sure your machine has a dial tone by pressing the Hook button in Fax mode. If there is no ringing when you call your machine, ask your telephone company to check the line. Handling Incoming Calls Difficulties Suggestions The machine 'Hears' a voice as a CNG Tone. If Easy Receive is set to On, your machine is more sensitive to sounds. It may mistakenly interpret certain voices or music on the line as a fax machine calling and respond with fax receiving tones. Deactivate the machine by pressing . Try avoiding this problem by turning Easy Receive to Off. See Related Information: Set Easy Receive. Sending a Fax Call to the machine. If you answered on an extension telephone, press your Fax Receive Code (the factory setting is *51). If you answered on the external telephone (connected to the EXT. jack), press the Start button to receive the fax. When your machine answers, hang up. Custom features on a single line. If you have Call Waiting, Call Waiting/Caller ID, Caller ID, Voice Mail, an answering machine, an alarm system or other custom feature on a single telephone line with your machine, it may create a problem sending or receiving faxes. For Example: If you subscribe to Call Waiting or some other custom service and its signal comes through the line while your machine is sending or receiving a fax, the signal can temporarily interrupt or disrupt the faxes. Brother's ECM (Error Correction Mode) feature should help overcome this problem. This condition is related to the telephone system industry and is common to all devices that send and receive information on a single, shared line with custom features. If avoiding 646