Canon 0304B001 Instruction Manual - Page 27

Troubleshooting This chapter provides troubleshooting and explains how to uninstall the software. O Click on the item to display its page. Troubleshooting 5-1 Uninstalling the Software 5-2 Index ...5-2 Troubleshooting If you could not complete the installation correctly, software does not work, or you could not display images with ZoomBrowser EX, consult the items described below. O For instructions on installing, refer to the "Software Guide" supplied with your camera. Installation failed. O Are you using Windows XP under a setting other than [Computer administrator] privileges or using Windows 2000 under a setting other than [Administrator] privileges? J You cannot install software if a user setting other than [Computer administrator] privileges or [Administrator] privileges is selected. Select the [Computer administrator] privileges user setting in Windows XP or the [Administrator] privileges user setting in Windows 2000. For detailed information on selecting the user setting, refer to your computer's instruction manual. Software does not work. O Does your computer meet the system requirements for the software? J Check the system requirements (p.0-1). O Is there enough RAM (memory)? J Check the system requirements (p.0-1). O Is the screen resolution less than [1024 by 768 pixels]? J Specify [1024 by 768 pixels] or more for the screen resolution (p.0-1). O Is the color quality less than [Medium (16 bit)]? J Specify [Medium (16 bit)] or more for the color quality (p.0-1). O Are multiple applications running? J Exit any applications other than ZoomBrowser EX. Even if your computer has the RAM capacity (memory) described in system requirements (p.0-1), if other application is running at the same time as ZoomBrowser EX, you may not have sufficient RAM (memory). Could not display images with ZoomBrowser EX. O Did you try to display images other than the image types that are supported by ZoomBrowser EX? J Check the supported images (p.0-1). Cover/Table of Contents Introduction 1 Viewing and Classifying Images 2 Editing and Exporting Images 3Printing Images 4 Internet Function and Specifying Preferences Troubleshooting Index 5-1