Canon BJ-200 User Manual - Page 61
Operational Problems, The Printer Does Not Turn
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Large Gaps Appear Between Text or Graphics Envelopes Do Not Print Correctly in Word for Windows Printing Envelopes in WordPerfect 5.2 for Windows If you have a problem with your printer and you cannot resolve it by referring to the information in this chapter, contact the Canon help desk at 1-800-423-2366 (U.S.A.) or 1-905-795-2083 (Canada). The staff at the help desk is trained in the technical support of Canon's products and should be able to help you with your problem. If your printer requires service, the staff at the help desk can provide you with the telephone number of your local Canon Authorized Service Facility (ASF). Before contacting your Canon authorized service representative, make sure you know the following information: T Product name T Serial number T Place of purchase T Nature of problem T Steps you have taken to solve the problem and the results. The serial number is located on the label on the back of the printer: NOTE: Attempting to repair the printer yourself may void the warranty. Operational Problems This section contains problems and solutions related to the operation of your hardware. Try the solutions in the order listed. The Printer Does Not Turn On If you turn on the printer and the indicator lights do not come on, the printer is probably not getting power. Turn off the printer and follow these steps: