Canon imagePROGRAF TM-300 MFP T36 SmartWorks MFP - User Manual v3.00 - Page 113

Troubleshooting

Get Canon imagePROGRAF TM-300 MFP T36 PDF manuals and user guides View all Canon imagePROGRAF TM-300 MFP T36 manuals
Add to My Manuals
Save this manual to your list of manuals

Page 113 highlights

Troubleshooting Operation errors Scan to USB does not work  Ensure the USB memory stick has been formatted and has enough free space for the scan. A lower Scan Quality mode require less space. No Copy output  The printer must be on-line and ready to print. Document stops and starts during the scanning process  The scanner is going too fast for the amount of data and processing required. This may be see with wider documents in higher quality modes with data processing such as Sharpening enabled. This is not necessarily a problem, but if preferred, the scan speed can be slowed down to provide a smoother scan process. See Scanner info and settings Network errors SmartWorks MFP has problem communicating with the printer.  By default SmartWorks MFP software will regularly communicate with the printer to retrieve the status. If the network prevents such regular activity, set the Printer Monitor to Off. See Program Preferences. o Printer Monitor = Off: The software only communicates with the printer for status at Program start, Green button press or pressing the Update button. It means the printer status on the front screen is not the live status. SmartWorks MFP appears unresponsive.  SmartWorks MFP software saves scan data to the defined scan folder. If that folder is located on another networked PC then the time taken to save the scan data is dependent on the size of the file, the speed and available bandwidth of the network. o Set Network mode = Buffered. This will separate the scanning and preview edit operations from the network data transfer. See Program Preferences.  Saving scan files take a long time. Smaller scan files will save quicker. Reducing the size of the scan file can be done in several ways (File sizes are approximate): o Reducing the Quality mode (dpi). (E.g. A1 color TIFF file = 800MB at 600dpi, 400MB at 200dpi or 100MB at 200dpi) o Choosing JPG or PDF file format instead of TIFF. (E.g. A0 color = 800MB at 600dpi TIFF, or 12MB at 600dpi JPG/PDF. o Increasing the file compression of the JPG or PDF file format. (E.g. A0 color JPG 600dpi = 12MB at 50% compression or 8mb at 20% compression). Version 3.00 113 Global Scanning UK Ltd © 2018

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30
  • 31
  • 32
  • 33
  • 34
  • 35
  • 36
  • 37
  • 38
  • 39
  • 40
  • 41
  • 42
  • 43
  • 44
  • 45
  • 46
  • 47
  • 48
  • 49
  • 50
  • 51
  • 52
  • 53
  • 54
  • 55
  • 56
  • 57
  • 58
  • 59
  • 60
  • 61
  • 62
  • 63
  • 64
  • 65
  • 66
  • 67
  • 68
  • 69
  • 70
  • 71
  • 72
  • 73
  • 74
  • 75
  • 76
  • 77
  • 78
  • 79
  • 80
  • 81
  • 82
  • 83
  • 84
  • 85
  • 86
  • 87
  • 88
  • 89
  • 90
  • 91
  • 92
  • 93
  • 94
  • 95
  • 96
  • 97
  • 98
  • 99
  • 100
  • 101
  • 102
  • 103
  • 104
  • 105
  • 106
  • 107
  • 108
  • 109
  • 110
  • 111
  • 112
  • 113
  • 114
  • 115
Version 3.00
113
Global Scanning UK Ltd © 2018
Troubleshooting
Operation errors
Scan to USB does not work
Ensure the USB memory stick has been formatted and has enough free space for the scan. A
lower Scan Quality mode require less space.
No Copy output
The printer must be on-line and ready to print.
Document stops and starts during the scanning process
The scanner is going too fast for the amount of data and processing required. This may be see
with wider documents in higher quality modes with data processing such as Sharpening enabled.
This is not necessarily a problem, but if preferred, the scan speed can be slowed down to
provide a smoother scan process. See
Scanner info and settings
Network errors
SmartWorks MFP has problem communicating with the printer.
By default SmartWorks MFP software will regularly communicate with the printer to retrieve the
status. If the network prevents such regular activity, set the Printer Monitor to Off. See
Program
Preferences
.
o
Printer Monitor = Off: The software only communicates with the printer for status at
Program start, Green button press or pressing the Update button. It means the printer
status on the front screen is not the live status.
SmartWorks MFP appears unresponsive.
SmartWorks MFP software saves scan data to the defined scan folder. If that folder is located on
another networked PC then the time taken to save the scan data is dependent on the size of the
file, the speed and available bandwidth of the network.
o
Set Network mode = Buffered. This will separate the scanning and preview edit
operations from the network data transfer. See
Program Preferences
.
Saving scan files take a long time. Smaller scan files will save quicker. Reducing the size of the
scan file can be done in several ways (File sizes are approximate):
o
Reducing the Quality mode (dpi).
(E.g. A1 color TIFF file = 800MB at 600dpi, 400MB at 200dpi or 100MB at 200dpi)
o
Choosing JPG or PDF file format instead of TIFF.
(E.g. A0 color = 800MB at 600dpi TIFF, or 12MB at 600dpi JPG/PDF.
o
Increasing the file compression of the JPG or PDF file format.
(E.g. A0 color JPG 600dpi = 12MB at 50% compression or 8mb at 20% compression).