Cisco 7985G Administration Guide - Page 126
Resetting or Restoring the Cisco Unified IP Video Phone, Performing a Basic Reset
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Chapter 9 Troubleshooting and Maintenance Resetting or Restoring the Cisco Unified IP Video Phone Table 9-1 Cisco Unified IP VIdeo Phone Troubleshooting (continued) Summary Explanation Codec mismatch between the phone and another device The Audio protocol statistics show the codec that is being used for a conversation between this Cisco Unified IP Phone and the other device. The value of these statistics should match. If they do not, verify that the other device can handle the codec conversation or that a transcoder is in place to handle the service. See the "Call Statistics Screen" section on page 7-3 for information about displaying these statistics. Resetting or Restoring the Cisco Unified IP Video Phone Two methods exist for resetting or restoring the Cisco Unified IP Video Phone: • Performing a Basic Reset, page 9-13 • Performing a Factory Reset, page 9-14 Performing a Basic Reset Performing a basic reset of a Cisco Unified IP Video Phone provides a way to recover if the phone experiences an error and provides a way to reset or restore various configuration and security settings. Table 9-2 describes the ways to perform a basic reset. You can reset a phone with any of these operations any time after the phone starts up. Choose the operation that is appropriate for your situation. OL-8726-02 Cisco Unified IP Video Phone 7985G Administration Guide 9-13