Cisco SPA508G Administration Guide - Page 57

Customizing Standard Features Enabling Call Features 3 Enabling Call Park and Call Pickup Services Call park allows users to put a call on a line and make it available for another user to pick up. Call pickup allows a user to pick up a phone that is ringing at another user phone. Call park and call pickup are available on IP phones when used with a Cisco SPA9000 system. To enable call park and call pickup, navigate to Admin Login > advanced > Voice > Phone. Under Supplementary Services, under the type of call feature to enable, choose yes to enable or no to disable: • Call Park Serv-Enables call parking. • Call Pickup Serv-Enables call pickup. Enabling Call Transfer and Call Forwarding Services You can transfer or forward a call when the service is enabled. STEP 1 Click Admin Login > advanced > Voice > Phone. STEP 2 Under Supplementary Services, under the transfer type you want to enable, choose yes: • Attn Transfer Serv-Attended call transfer service. The user answers the call before transferring it. • Blind Transfer Serv-Blind call transfer service. The user transfers the call without speaking to the caller. You can also enable or disable call forwarding: • Cfwd All-Forwards all calls. • Cfwd Busy-Forwards calls only if the line is busy. • Cfwd No Ans-Forwards calls only if the line is not answered. STEP 3 Click Submit All Changes. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide 56