Cisco VG202 Hardware Installation Guide - Page 47

Symptom, Possible Cause, Corrective Action, Table 4-1, Troubleshooting the Cisco VG204 Voice Gateway

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Chapter 4 Powering On the Cisco VG202 and Cisco VG204 Voice Gateways Troubleshooting Table 4-1 Troubleshooting the Cisco VG204 Voice Gateway Symptom OK LED is off Possible Cause Faulty DC cable Faulty DC power supply Faulty power source Faulty internal power supply Unit shuts off after operating for some time Overheating Faulty Cisco VG202 or Cisco VG204 Console screen display freezes Console fault Software error Faulty Cisco VG202 or Cisco VG204 1. See the "Obtaining Documentation and Submitting a Service Request" section on page xvi. Corrective Action Check or replace cable. Check or replace DC power supply. Check that DC is plugged in. Check that the AC cable is plugged in. Check or correct input power. Contact Cisco1 or your Cisco reseller. Check ventilation. Contact Cisco1 or your Cisco reseller. Reset or replace console. Repeat power-on procedure. Contact Cisco1 or your Cisco reseller. OL-15959-01 Cisco VG202 and Cisco VG204 Voice Gateways Hardware Installation Guide 4-7

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4-7
Cisco VG202 and Cisco VG204 Voice Gateways Hardware Installation Guide
OL-15959-01
Chapter 4
Powering On the Cisco VG202 and Cisco VG204 Voice Gateways
Troubleshooting
Table 4-1
Troubleshooting the Cisco VG204 Voice Gateway
Symptom
Possible Cause
Corrective Action
OK LED is off
Faulty DC cable
Check or replace cable.
Faulty DC power supply
Check or replace DC power supply.
Check that DC is plugged in.
Check that the AC cable is plugged in.
Faulty power source
Check or correct input power.
Faulty internal power supply
Contact Cisco
1
or your Cisco reseller.
1.
See the
“Obtaining Documentation and Submitting a Service Request” section on page xvi
.
Unit shuts off after operating for some time
Overheating
Check ventilation.
Faulty Cisco VG202 or Cisco
VG204
Contact Cisco
1
or your Cisco reseller.
Console screen display freezes
Console fault
Reset or replace console.
Software error
Repeat power-on procedure.
Faulty Cisco VG202 or Cisco
VG204
Contact Cisco
1
or your Cisco reseller.