Compaq 12XL500 Models XL300, XL300A, and XL300B - Maintenance & Service Gu - Page 43

Compaq Diagnostics, Primary Hard Drive 0 Failure, Probable Cause., Recommended Action

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Presario 1200XL Series Model XL300, XL300A, and XL300B 1780-Primary Hard Drive 0 Failure Probable Cause. Recommended Action Disk 0 failed to respond 1. Run Computer Checkup (TEST). 2. Replace the hard drive. Hard drive format error. 1. Run Computer Checkup (TEST). 2. Replace the hard drive. 1782-Hard Drive Controller Probable Cause Recommended Action Hard drive controller failure. 1. Run Computer Setup. 2. Replace the hard drive. Compaq Diagnostics Compaq Diagnostics is installed on the hard drive of the Notebook. Run the Diagnostics utilities when you want to view or test system information, and if you have installed or connected devices. If you run Compaq Diagnostics from a diskette, ensure that the diagnostic program is version 10.11 or later. The Diagnostics menu includes the following utilities: • Computer Checkup (TEST) • View System Information (INSPECT) • Diagnostic Error Codes • Troubleshooting without Diagnostics • Before Replacing Parts • Solving Minor Problems • Solving Hard Drive Problems • Solving Hardware Installation Problems • Solving Keyboard/Numeric Keypad Problems • Solving Memory Problems 6 TROUBLESHOOTING PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES

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6 T
ROUBLESHOOTING
P
RESARIO
N
OTEBOOK
M
AINTENANCE
AND
S
ERVICE
G
UIDE
1200XL S
ERIES
Presario 1200XL Series
Model XL300, XL300A, and XL300B
Compaq Diagnostics
Compaq Diagnostics is installed on the hard drive of the Notebook. Run the Diagnostics
utilities when you want to view or test system information, and if you have installed or
connected devices. If you run Compaq Diagnostics from a diskette, ensure that the
diagnostic program is version 10.11 or later.
The Diagnostics menu includes the following utilities:
•
Computer Checkup (TEST)
•
View System Information (INSPECT)
•
Diagnostic Error Codes
•
Troubleshooting without Diagnostics
•
Before Replacing Parts
•
Solving Minor Problems
•
Solving Hard Drive Problems
•
Solving Hardware Installation Problems
•
Solving Keyboard/Numeric Keypad Problems
•
Solving Memory Problems
1780-Primary Hard Drive 0 Failure
Probable Cause.
Recommended Action
Disk 0 failed to respond
1.
Run Computer Checkup
(TEST).
2.
Replace the hard drive.
Hard drive format error.
1.
Run Computer Checkup
(TEST).
2.
Replace the hard drive.
1782-Hard Drive Controller
Probable Cause
Recommended Action
Hard drive controller failure.
1.
Run Computer Setup.
2.
Replace the hard drive.