Compaq 310400-001 Compaq Armada 3500 Series Reference Guide - Page 141

Solving Hardware Installation Problems

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Solving Hardware Installation Problems Problem Possible Cause Solution Hardware devices are not working properly The system did not automatically configure the new device. Check the documentation that came with the new device to determine whether any device drivers need to be installed and, if necessary, install the correct device drivers. Cable(s) of the new external device may be loose or the power cable may be unplugged. Ensure that all cables are properly and securely connected. The power switch of the new external device is not turned on or was turned on after the computer was turned on. Place the computer in Suspend by pressing the suspend button. Turn on the new external device. Press the suspend button again to exit Suspend. This allows the system to recognize the new device. The device was Turn the computer off. plugged in while the Reattach the new external computer was on or in device and turn it on. Suspend and was not Press the power button to recognized by the start the computer. This system. allows the system to recognize the new device. 16-10 Troubleshooting Writer: Lorise Fazio Saved by: J Abercrombie Saved date: 12/08/98 4:55 PM Part Number: 310296-002 File name: Ch16.doc

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16-10
Troubleshooting
Writer: Lorise Fazio
Saved by: J Abercrombie
Saved date: 12/08/98 4:55 PM
Part Number: 310296-002
File name: Ch16.doc
Solving Hardware Installation Problems
Problem
Possible Cause
Solution
Hardware devices
are not working
properly
The system did not
automatically
configure the new
device.
Check the documentation
that came with the new
device to determine
whether any device drivers
need to be installed and, if
necessary, install the
correct device drivers.
Cable(s) of the new
external device may
be loose or the power
cable may be
unplugged.
Ensure that all cables are
properly and securely
connected.
The power switch of
the new external
device is not turned
on or was turned on
after the computer
was turned on.
Place the computer in
Suspend by pressing the
suspend button. Turn on
the new external device.
Press the suspend button
again to exit Suspend.
This allows the system to
recognize the new device.
The device was
plugged in while the
computer was on or in
Suspend and was not
recognized by the
system.
Turn the computer off.
Reattach the new external
device and turn it on.
Press the power button to
start the computer. This
allows the system to
recognize the new device.