Compaq Armada 6500 Armada 6500 Reference Guide - Page 63

Problem, Possible Cause, Action

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Troubleshooting Problem Notebook computer operates incorrectly after installing an optional memory module. Possible Cause Memory module installed incorrectly. Memory module failed. Used non-qualified memory. System in locked state. Action Power off the notebook before removing the memory door. Remove memory module and reinstall (Figures 5-1 - 5-3). Replace memory module. Refer to the list of qualified memory DIMMs located in the Compaq Windows Enterprise Web site. Press the Reset Button located on the rear of the notebook computer (Figure 2-3), then restart the system. Contact your Compaq service representative. Notebook computer does not boot from the hard disk drive. The Boot Priority "Diskette Drive" option in System Setup is set to higher priority than the hard drive. There is no software on the requested partition. Operating system software is not installed on the hard disk drive. Hard disk drive is not correctly formatted or the requested partition does not exist. Remove the diskette from drive A. Install software on the requested partition. Install the appropriate operating system using the QuickRestore CD. See Chapter 3 for details. Restore your system using the QuickRestore CD. Caution: Partitioning and formatting the hard drive will erase all data on the drive. Contact your Compaq service representative. Continued 6-3

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Troubleshooting
6-3
Problem
Possible Cause
Action
Notebook
computer
operates
incorrectly
after installing
an optional
memory
module.
Memory module installed
incorrectly.
Memory module failed.
Used non-qualified
memory.
System in locked state.
Power off the notebook before removing the
memory door. Remove memory module and
reinstall (Figures 5-1 - 5-3).
Replace memory module.
Refer to the list of qualified memory DIMMs
located in the Compaq Windows Enterprise Web
site.
Press the Reset Button located on the rear of the
notebook computer (Figure 2-3), then restart the
system.
Contact your Compaq service representative.
Notebook
computer does
not boot from
the hard disk
drive.
The Boot Priority
“Diskette Drive” option
in System Setup is set to
higher priority than the
hard drive.
There is no software on
the requested partition.
Operating system soft-
ware is not installed on
the hard disk drive.
Hard disk drive is not
correctly formatted or the
requested partition does
not exist.
Remove the diskette from drive A.
Install software on the requested partition.
Install the appropriate operating system using
the QuickRestore CD. See Chapter 3 for details.
Restore your system using the QuickRestore CD.
Caution:
Partitioning and formatting the hard
drive will erase all data on the drive.
Contact your Compaq service representative.
Continued