Compaq Armada 6500 Armada 6500 Reference Guide - Page 73

B Compaq Customer Support, Preparing for a Technical Support Call

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B Compaq Customer Support Preparing for a Technical Support Call If you cannot solve a problem using the troubleshooting tips in Chapter 6, you may need to call technical support. To receive the fastest possible solution when you call, follow the instructions in Chapter 2 to run the AMI Diagnostics utility and have the following available when you call: · The computer · Serial number on the bottom of the computer · Purchase date on invoice · Conditions under which the problem occurred · Error messages that occurred · Hardware configuration · Type of printer connected · Hardware and software you are using · Product identification number (PIN), which you entered when you set up the computer. (Click Start à Settings à Control Panel à System à General tab. Your PIN number is below your name.) · Printed error message log from AMI Diagnostics, or a list of the devices and error messages received Note If you take your computer to a Compaq authorized reseller, dealer, or service provider for service, remember to provide the power-on and setup passwords if they are set B-1

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B–1
B
Compaq Customer Support
Preparing for a Technical Support Call
If you cannot solve a problem using the troubleshooting tips in Chapter 6, you may need to
call technical support. To receive the fastest possible solution when you call, follow the
instructions in Chapter 2 to run the AMI Diagnostics utility and have the following available
when you call:
•
The computer
•
Serial number on
the bottom of the computer
•
Purchase date on invoice
•
Conditions under which the problem occurred
•
Error messages that occurred
•
Hardware configuration
•
Type of printer connected
•
Hardware and software you are using
•
Product identification number (PIN), which you entered when you set
up the computer. (Click Start
°
Settings
°
Control Panel
°
System
°
General tab. Your PIN number is below your name.)
•
Printed error message log from AMI Diagnostics, or a list of the
devices and error messages received
__________________________ Note ____________________________
If you take your computer to a Compaq authorized reseller, dealer, or service
provider for service, remember to provide the power-on and setup passwords if
they are set.
____________________________________________________________