Compaq ProLiant 1000 Compaq Survey Utility
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- Compaq ProLiant 1000 | Compaq Survey Utility - Page 1
to deliver enhanced serviceability for Compaq servers, and increase overall availability. In addition to robust management tools, service tools can be invaluable in bringing about the quick resolution of server problems. In order to streamline the service process, and resolve problems quickly, it is - Compaq ProLiant 1000 | Compaq Survey Utility - Page 2
, MaxLight, MultiLock, QuickBlank, QuickLock, TriFlex Architecture and UltraView, CompaqCare and the Innovate logo, are trademarks and/or service marks of Compaq Computer Corporation. Other product names mentioned herein may be trademarks and/or registered trademarks of their respective companies - Compaq ProLiant 1000 | Compaq Survey Utility - Page 3
business activities. Compaq Survey Utility was developed to fill the need for an on-line service tool. THE IMPORTANCE OF SERVICE TOOLS The . Service tools ensure that in the event a problem does occur, it will be resolved quickly and easily in order for the server to continue to support users - Compaq ProLiant 1000 | Compaq Survey Utility - Page 4
information obtained by the utility is useful in troubleshooting server problems, and streamlines the service process by enabling quick and easy identification of server configurations, which is the first step in resolving service cases. Compaq Survey Utility version 2.04 and later includes a web - Compaq ProLiant 1000 | Compaq Survey Utility - Page 5
sources. Without having a clear understanding of the system configuration, the problem resolution process cannot move forward effectively. Compaq Survey Utility represents an enhancement to currently available service tools such as Inspect. Inspect has long been used as an off-line utility to - Compaq ProLiant 1000 | Compaq Survey Utility - Page 6
requirements for a service call, a files, startup files problems when they do occur. Automated Configuration History / Audit Trail Reporting In addition to capturing and reporting the current configuration, another primary customer need is a tool to provide effective configuration tracking. Compaq - Compaq ProLiant 1000 | Compaq Survey Utility - Page 7
are time and date stamped to ensure that the administrator or service provider is always able to identify when a particular change took place the file systems, the system BIOS, SCSI drivers, disk array drivers, the NT Hardware Abstraction Layer (HAL), the NT Registry, NetWare API's, and the Compaq - Compaq ProLiant 1000 | Compaq Survey Utility - Page 8
WHITE PAPER (cont.) ... these sources for the most up to date information and view of the system. This makes it truly an on-line service tool. Accessing and Viewing Information The information the utility gathers can be accessed in the following ways: • Locally at the host server console (Survey - Compaq ProLiant 1000 | Compaq Survey Utility - Page 9
trail tracking. It allows the administrator or service provider to identify the history of events assistance in identifying the source of server problems. With the comparison feature, several report sessions (which are already stored in the Survey file). It then generates a report that shows only - Compaq ProLiant 1000 | Compaq Survey Utility - Page 10
occur. This provides a mechanism to pinpoint what changes have triggered a problem with the server operation, such as a SCSI controller being removed, the most comprehensive report available through Compaq Survey Utility. This report is used in the event that the service person needs to drill down on - Compaq ProLiant 1000 | Compaq Survey Utility - Page 11
is always recorded and available when needed. Transferring and Printing Compaq Survey Utility Files Using a web browser, the configuration history file (survey.idi) can be downloaded from the device to the local machine for mailing to a service provider. The reports can be printed while viewing it - Compaq ProLiant 1000 | Compaq Survey Utility - Page 12
. Comprehensive hardware and operating system configuration information is required to resolve service issues quickly. With Compaq Survey Utility all of this information is gathered and stored quickly, within a single source file. Different formats of reports can be generated depending on the needs - Compaq ProLiant 1000 | Compaq Survey Utility - Page 13
HTML frames • JavaScript • Accept All Cookies • Full Java Development Kit 1.1 (JDK 1.1) support Copies of Survey Utility are distributed as part of Compaq SmartStart and the Compaq Management CD. It can also be downloaded from www.compaq.com, Compaq's web site on the World Wide Web. Updates are also
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W
HITE
P
APER
1
ECG075/0798
July 1998
Prepared by
Management
Solutions Marketing
Compaq Computer
Corporation
C
ONTENTS
Executive Summary
.........
1
Introduction
.....................
3
The Importance of
Service Tools
...................
3
What is Compaq
Survey Utility
...................
4
Theory of operation
................
4
Key Features
....................
5
On-line Serviceability
.............
5
Simplified Collection
..............
6
Audit Trail
.............................
6
Remote Insight integration
......
7
How Compaq
Survey Utility
Works
..............................
7
Accessing and Viewing
...........
7
Collecting and Updating
.......
11
Transferring and Printing
......
11
Conclusion
...................
12
Specifications
...............
13
Compaq Survey Utility
This paper provides an overview of the technology, features and use of Compaq Survey
Utility.
E
XECUTIVE
S
UMMARY
With the complexity of today’s server applications and the criticality of data stored on
servers, maximizing server availability is a requirement in order to maintain the
successful operation of a business.
Compaq Survey Utility was designed as a service
tool, in order to deliver enhanced serviceability for Compaq servers, and increase overall
availability.
In addition to robust management tools, service tools can be invaluable in bringing about
the quick resolution of server problems.
In order to streamline the service process, and
resolve problems quickly, it is necessary to have the right information available at the
time that a service call is placed.
The primary information requirement, and the one that
provides the greatest insight into potential server issues, is the configuration of the
system.
Compaq Survey Utility delivers this critical data, and addresses customer
requirements for enhanced service tools and higher server availability through its
comprehensive feature design:
•
On-line installation and operation:
No requirement to take the server off-line or
reboot the server in order to use Compaq Survey Utility
•
Comprehensive configuration capture under a single tool:
Gathers detailed hardware
and operating system configuration information under a single tool.
•
Automatic configuration audit trail:
Compaq Survey Utility automatically maintains
a configuration history for the server.
By storing multiple configuration snapshots
and highlighting changes and differences, the utility is able to provide a detailed
record of the server history.
This combination of features simplifies the service process, and minimizes downtime
experienced by a server.
Versions of Compaq Survey Utility are available for Microsoft
Windows NT™ and Novell NetWare, and the utility is supported on all ProSignia and
ProLiant servers.
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