Compaq ProLiant 1000 Compaq Survey Utility - Page 1

WHITE PAPER July 1998 Prepared by Management Solutions Marketing Compaq Computer Corporation CONTENTS Executive Summary .........1 Introduction 3 The Importance of Service Tools 3 What is Compaq Survey Utility 4 Theory of operation 4 Key Features 5 On-line Serviceability 5 Simplified Collection 6 Audit Trail 6 Remote Insight integration......7 How Compaq Survey Utility Works 7 Accessing and Viewing...........7 Collecting and Updating .......11 Transferring and Printing......11 Conclusion 12 Specifications 13 ... Compaq Survey Utility This paper provides an overview of the technology, features and use of Compaq Survey Utility. EXECUTIVE SUMMARY With the complexity of today's server applications and the criticality of data stored on servers, maximizing server availability is a requirement in order to maintain the successful operation of a business. Compaq Survey Utility was designed as a service tool, in order to deliver enhanced serviceability for Compaq servers, and increase overall availability. In addition to robust management tools, service tools can be invaluable in bringing about the quick resolution of server problems. In order to streamline the service process, and resolve problems quickly, it is necessary to have the right information available at the time that a service call is placed. The primary information requirement, and the one that provides the greatest insight into potential server issues, is the configuration of the system. Compaq Survey Utility delivers this critical data, and addresses customer requirements for enhanced service tools and higher server availability through its comprehensive feature design: • On-line installation and operation: No requirement to take the server off-line or reboot the server in order to use Compaq Survey Utility • Comprehensive configuration capture under a single tool: Gathers detailed hardware and operating system configuration information under a single tool. • Automatic configuration audit trail: Compaq Survey Utility automatically maintains a configuration history for the server. By storing multiple configuration snapshots and highlighting changes and differences, the utility is able to provide a detailed record of the server history. This combination of features simplifies the service process, and minimizes downtime experienced by a server. Versions of Compaq Survey Utility are available for Microsoft Windows NT™ and Novell NetWare, and the utility is supported on all ProSignia and ProLiant servers. ECG075/0798 1