Compaq ProLiant 1000 Compaq Survey Utility - Page 3

Introduction The Importance Of Service Tools

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ECG075/0798 WHITE PAPER (cont.) ... INTRODUCTION In today's business environment servers are being deployed to run increasingly critical and complex applications. The successful operation of the business depends on the continuing operation of the servers. Therefore, server availability has become a key requirement. Enhanced server management tools have been developed to aid in optimizing the performance of the system and identifying potential problems before they are manifested to users on the system. In the event that a problem does occur, however, tools must be available that allows administrators to work issues and resolve problems without taking the server off-line. Tools that can provide on-line serviceability are able to deliver an increase in server availability, minimizing the interruption of daily business activities. Compaq Survey Utility was developed to fill the need for an on-line service tool. THE IMPORTANCE OF SERVICE TOOLS The complexity of environments combines with the fact that administration budgets and staffs are shrinking, resulting in the requirement that servers must not only be highly available, but tools must be available to make administrators more efficient. Effective service tools are as important as ongoing management tools in meeting this objective. Service tools ensure that in the event a problem does occur, it will be resolved quickly and easily in order for the server to continue to support users and applications. Administrators today encounter a number of challenges in managing their environments. As a result of these challenges, specific requirements have emerged in terms of improving serviceability. The primary requirements for service tools include: • On-line functionality to identify and resolve problems without taking the server offline • Simplify the collection process for gathering the information required to effectively resolve service cases • Deliver automatic configuration tracking and audit trail history that is accessible ondemand Fulfilling all of these requirements results in: • Faster problem resolution times • Minimized administration costs and resources • Higher server availability Compaq Survey Utility was designed to address these user requirements and deliver the benefits of higher availability and minimized costs. 3

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W
HITE
P
APER
(cont.)
3
ECG075/0798
I
NTRODUCTION
In today’s business environment servers are being deployed to run increasingly critical
and complex applications.
The successful operation of the business depends on the
continuing operation of the servers.
Therefore, server availability has become a key
requirement.
Enhanced server management tools have been developed to aid in optimizing the
performance of the system and identifying potential problems before they are manifested
to users on the system.
In the event that a problem does occur, however,
tools must be
available that allows administrators to work issues and resolve problems without taking
the server off-line.
Tools that can provide on-line serviceability are able to deliver an
increase in server availability, minimizing the interruption of daily business activities.
Compaq Survey Utility was developed to fill the need for an on-line service tool.
T
HE
I
MPORTANCE OF
S
ERVICE
T
OOLS
The complexity of environments combines with the fact that administration budgets and
staffs are shrinking, resulting in the requirement that servers must not only be highly
available, but tools must be available to make administrators more efficient. Effective
service tools are as important as ongoing management tools in meeting this objective.
Service tools ensure that in the event a problem does occur, it will be resolved quickly
and easily in order for the server to continue to support users and applications.
Administrators today encounter a number of challenges in managing their environments.
As a result of these challenges, specific requirements have emerged in terms of improving
serviceability.
The primary requirements for service tools include:
•
On-line functionality to identify and resolve problems without taking the server off-
line
•
Simplify the collection process for gathering the information required to effectively
resolve service cases
•
Deliver automatic configuration tracking and audit trail history that is accessible on-
demand
Fulfilling all of these requirements results in:
•
Faster problem resolution times
•
Minimized administration costs and resources
•
Higher server availability
Compaq Survey Utility was designed to address these user requirements and deliver the
benefits of higher availability and minimized costs.
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