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license key. Once expired, an additional license must be purchased to continue using the device. 3. Click Save. 11 Help 11.1Contact Us From the Contact Us window, users can submit a support ticket for various issues with devices or the platform as well as provide feedback so we may continue to improve the quality of our platform. 11.1.1 Contacting Nuclias Support 1. Navigate to the Help > Contact Us page. 2. Specify the following information: Name E-mail Phone Issue category Problem device Description Click to enter a sender name. The recipient will see this name. By default, this is the user name. Enter an email address. Responses to submitted tickets will be received on this email address. By default, this is the user account email. [Optional] Enter a contact number. Select a category type from the drop-down menu. If Installation, Device Problem, or License Issue is selected as the category, enter the UID of the affected device. [Optional] Click Add to enter additional device UIDs. Enter a description of the issue or feedback. 3. [Optional] Drag and drop an image file of up to 2 mb in size. Alternatively, click Browse and navigate to the image file. 4. Click Submit. 107

Section	Page
1. Introduction	8
1.1 Audience	8
1.2 Other Documentation	8
1.3 Conventions	8
1.4 Notes, Notices, and Cautions	9
2 Product Introduction	10
2.1 Terms and Concepts	10
3 Getting Started with Nuclias	12
3.1 Creating an Account	12
3.2 Logging In To Nuclias	13
3.3 Creating a Profile	13
3.4 Configuring a Profile	15
3.4.1 Creating SSIDs	15
3.4.1.1 Configuring SSIDs	16
3.4.2 Configuring Radio Settings	17
3.4.3 Configuring General Settings	18
3.5 Adding a Device	19
3.5.1 Adding a Single Device	19
3.5.2 Bulk Adding Devices to Inventory	20
3.5.3 Bulk Assigning Devices to Sites	20
3.6 Managing Your Network With Nuclias	22
4 Accessing the Nuclias Portal	23
4.1 Logging in to Nuclias	23
4.2 Logging Out of Nuclias	23
5 Interface Overview	24
5.1 Global Toolbar	25
5.1.1 Site Menu	25
5.1.1.1 Selecting a Site	25
5.1.2 Account Menu	26
5.1.2.1 Editing a User Profile	26
5.1.2.2 Sending A User Profile Snapshot by Email	28
5.1.2.3 Deleting a User Account	28
5.1.3 Language Menu	29
5.1.3.1 Changing the Portal Language	29
5.2 Management Toolbar	29
6 Dashboard	30
6.1 Customizing the Overview For Access Points	30
6.2 Sending A Dashboard Snapshot by Email	32
7 Monitor	34
7.1 Access Point	34
7.1.1 Devices	34
7.1.1.1 Customizing the Device Monitor Overview	34
7.1.1.2 Downloading Device Monitoring Logs	35
7.1.2 Clients	35
7.1.2.1 Customizing the Client Monitor Overview	35
7.1.2.2 Downloading Client Monitoring Logs	36
7.1.3 Event Logs	36
7.1.3.1 Filtering Event Log Parameters	36
7.1.3.2 Downloading Event Logs	36
7.2 Map	37
7.2.1 Navigating the Map	37
7.2.2 Navigating Sites on the Map Using the Site List	39
7.3 Floor Plans	40
7.3.1 Adding Floor Plan	40
7.3.1 Editing Floor Plan	41
7.3.1.1 Adding Devices to a Floor Plan	41
7.3.1.2 Removing Devices from a Floor Plan	41
7.3.1.3 Editing a Floor Plan Name	42
7.3.1.4 Adding a Custom Floor Plan Image	43
7.3.1.5 Removing a Custom Floor Plan Image	43
7.3.2 Deleting a Floor Plan	44
8 Configure – Access Point	46
8.1 Profiles	47
8.1.1 Creating a Profile	47
8.1.2 Deleting a Profile	47
8.1.3 Deleting Multiple Profiles	47
8.1.4 Creating an SSID	48
8.1.5 Configuring Basic SSID Settings	48
8.1.5.1 Configuring Basic SSID Settings Using No Security	48
8.1.5.2 Configuring Basic SSID Settings Using WPA, WPA+WPA2 With Preshared Key Authentication	50
8.1.5.3 Configuring Basic SSID Settings Using WPA, WPA+WPA2 With 802.1X Enterprise (RADIUS) Authentication	52
8.1.6 Configuring SSID Captive Portal Settings	55
8.1.6.1 Configuring an SSID Click-Through Captive Portal	55
8.1.6.2 Configuring an SSID Captive Portal With Basic Login Page Using Local Authentication	56
8.1.6.3 Configuring an SSID Captive Portal With Basic Login Page Using a RADIUS Server	56
8.1.6.4 Configuring an SSID Captive Portal With Third Party Login	57
8.1.6.5 Configuring an SSID Captive Portal With Basic and Third Party Login Using Local Authentication	58
8.1.6.6 Configuring an SSID Captive Portal With Basic and Third Party Login Using a RADIUS Server	59
8.1.7 Configuring SSID Access Control Settings	60
8.1.7.1 Configuring SSID MAC Filtering Settings Using MAC ACL	60
8.1.7.2 Configuring SSID MAC Filtering Settings Using RADIUS Authentication	61
8.1.7.3 Configuring SSID IP Filtering Settings Using IP ACL	61
8.1.8 Configuring SSID Schedule Settings	62
8.1.8.1 Configuring SSID Schedules	62
8.1.9 Configuring Advanced SSID Settings	63
8.1.9.1 Configuring Advanced SSID Settings	63
8.1.10 Deleting an SSID	65
8.1.11 Configuring Profile Radio Settings	65
8.1.11.1 Configuring Basic Profile Radio Settings	65
8.1.11.2 Configuring Profile Radio Channel Settings	66
8.1.11.3 Configuring Advanced Profile Radio Settings	67
8.1.12 Configuring General Profile Settings	68
8.1.13 Pushing Configuration Changes	69
8.2 Devices	69
8.2.1 Filtering Device Information	69
8.2.2 Adding a Single Device	70
8.2.3 Bulk Adding Multiple Devices to the Inventory	71
8.2.4 Bulk Adding and Registering Multiple Devices to a Site	71
8.2.5 Editing a Device	72
8.2.5.1 Editing the Device Name	72
8.2.5.2 Changing the Device Site and Profile	72
8.2.5.3 Changing the Device Connection Type to DHCP	73
8.2.5.4 Changing the Device Connection to Static IP	73
8.2.5.5 Configuring the Local Device SSID Settings	74
8.2.5.6 Configuring the Local Device Radio Settings	75
8.2.5.7 Performing a Device Ping Test	75
8.2.5.8 Performing a Device Traceroute Test	75
8.2.5.9 Performing a Blink LED Test	76
8.2.5.10 Manually Rebooting a Device	76
8.2.5.11 Adding a License Key to a Device	76
8.2.5.12 Deleting a License Key From a Device	76
8.2.6 Deleting a Device	77
8.2.7 Deleting Multiple Devices	77
8.2.8 Download the Device List	77
8.3 IP ACLs	78
8.3.1 Creating an IP ACL　Using Single Entries	78
8.3.2 Creating an IP ACL Using Bulk Import	78
8.3.3 Editing Existing IP ACLs	79
8.3.3.1 Adding IP Addresses to an Existing IP ACL	79
8.3.3.2 Editing an IP Address in an IP ACL	80
8.3.3.3 Deleting an IP Address From an Existing IP ACL	80
8.3.4 Exporting an IP ACL	80
8.3.5 Deleting an IP ACL	81
8.4 MAC ACLs	81
8.4.1 Creating a MAC ACL Using Single Entries	81
8.4.2 Creating a MAC ACL Using Bulk Import	81
8.4.3 Editing Existing MAC ACLs	82
8.4.3.1 Adding MAC Addresses to an Existing MAC ACL	82
8.4.3.2 Editing a MAC Address in an Existing MAC ACL	83
8.4.3.3 Deleting a MAC Address From an Existing MAC ACL	83
8.4.4 Exporting a MAC ACL	83
8.4.5 Deleting a MAC ACL	84
8.5 Local Authentication	84
8.5.1 Creating a Local Authentication Database Using Single Entries	84
8.5.2 Creating a Local Authentication Database Using Bulk Import	85
8.5.3 Editing Existing Local Authentication Databases	85
8.5.3.1 Adding a New Local User to an Existing Local Authentication Database	85
8.5.3.2 Editing an Existing Local User in an Existing Local Authentication Database	86
8.5.3.3 Deleting an Existing Local User From an Existing Local Authentication Database	86
8.5.4 Exporting a Local Authentication Database	87
8.5.5 Deleting a Local Authentication Database	87
8.6 Splash Page Editor	88
8.6.1 Creating a Custom Splash Page	88
8.6.2 Editing a Splash Page	88
8.6.3 Deleting a Custom Splash Page	89
9 Reports	90
9.1 Change Log	90
9.1.1 Searching for Change Events	90
9.1.2 Downloading Change Logs	91
9.2 Access Point	91
9.2.1 Filtering the Access Point Logs	91
9.2.2 Sending Access Point Logs by Email	91
9.2.3 Download Archived Access Point Logs	92
9.2.4 Download Access Point Logs	92
9.3 Alerts	93
9.3.1 Acknowledging Unprocessed Alerts	93
9.3.2 Deleting Unprocessed Alerts	93
9.3.3 Deleting Processed Alerts	94
9.3.4 Searching for Alerts	94
9.4 Licenses	95
9.4.1 Filtering the License Logs	95
9.4.2 Downloading License Logs	95
10 Settings	95
10.1 Account Management	96
10.1.1 Inviting a New User	97
10.1.2 Editing an Existing User	98
10.1.2.1 Editing a User Name	98
10.1.2.2 Editing a User’s Access Privilege	98
10.1.3 Searching for a User	98
10.1.4 Deleting a User	99
10.2 Organization Management	100
10.2.1 Creating a New Organization	100
10.2.2 Adding A Site to an Organization	100
10.2.3 Adding A Site Tag to an Organization	101
10.2.4 Invite Users to an Organization	101
10.2.5 Searching for an Organization	102
10.2.6 Deleting an Organization	102
10.3 License Management	102
10.3.1 Adding a License Key	102
10.3.2 Bulk Adding Multiple Licenses	103
10.3.3 Searching for a License Key	103
10.3.4 Viewing the License History	104
10.3.5 Downloading License Key List	104
10.4 Inventory	105
10.4.1 Adding and Registering a Single Device to a Site	105
10.4.2 Adding a Single Device to the Inventory	106
10.4.3 Bulk Adding Multiple Devices to the Inventory	106
10.4.4 Bulk Adding and Registering Multiple Devices to a Site	107
10.4.5 Deleting a Device From the Inventory	108
10.4.6 Searching for a Device	109
10.4.7 Exporting the Inventory List	109
10.5 Firmware	109
10.5.1 Setting an Automatic Upgrade Window	110
10.5.2 Setting a Custom Device Upgrade Time	111
10.5.3 Performing a Manual Firmware Upgrade	112
10.6 Alert Settings	113
10.6.1 Configuring Alert Notifications	113
10.7 Add Device	114
11 Help	115
11.1 Contact Us	115