Dell 3115 Color Laser User Guide - Page 375

Scanning Proble Problem Action The scanner does not work. · En t you place the document to be scanned face down from the document f ss, or face up in the ADF. · There may not be enough avai y to hold the document you want to scan. Try the Prescan functio e if that works. Try lowering the scan resolution rate. · Check that the USB cable is connected properly. · Ensure that the USB s not defective. Switch the cable with a known good cable. If neces lace the cable. · Check that the scanner is configured co Check the application you want to use to make certain that the sc s being sent to the correct port. The unit scans very slowly. · Check if the multifunction print inting received data. Scan the document after the current job is com · Graphics are scanned more slowly than text. · Communication speed becomes slow mode because of the large amount of memory required to analyze and the scanned image. Message your computer screen: · There may be a copying or printing job in progress. · Device can't be set to the When the job is complete, try the job again. H/W mode you wan" · The Selected port is cur eing used. Restart your computer and try again. · "Port is being used by another program. · The printer cable may be iy connected or the power may be off. · "Port is Disabled." · The scanner driver is not installed or a ing environment · Scanner is busy receiving or is not set up properly. printing dat current job is completed, try again." · Ensure that the port is properl ted and the power is turned on. Then restart your computer. · "Invalid handle." · C t the USB cable is properly connected. · "Scanning has failed." Cannot scan using WIA on a Windo 2003 computer. Enable WIA on the computer. To enable WIA: Click Start, point to Admin ols, and then click