Dell Alienware 34 Curved QD OLED Gaming AW3423DWF Alienware AW3423DWF Monitor
Dell Alienware 34 Curved QD OLED Gaming AW3423DWF Manual
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Dell Alienware 34 Curved QD OLED Gaming AW3423DWF manual content summary:
- Dell Alienware 34 Curved QD OLED Gaming AW3423DWF | Alienware AW3423DWF Monitor - Page 1
Alienware AW3423DWF Monitor User's Guide Monitor Model: AW3423DWF Regulatory Model: AW3423DWFb - Dell Alienware 34 Curved QD OLED Gaming AW3423DWF | Alienware AW3423DWF Monitor - Page 2
information that helps you make better use of your computer. CAUTION: A CAUTION indicates potential damage to hardware or loss of data if instructions are not followed. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2022 Dell Inc. or its subsidiaries. All - Dell Alienware 34 Curved QD OLED Gaming AW3423DWF | Alienware AW3423DWF Monitor - Page 3
Contents Safety instructions 6 About your monitor 7 Package contents 7 Product features 9 Identifying parts and controls 10 Front view 10 Back view 11 Rear and bottom view 12 Monitor specifications 14 Resolution specifications 15 Supported video modes 16 HDMI preset display modes 16 - Dell Alienware 34 Curved QD OLED Gaming AW3423DWF | Alienware AW3423DWF Monitor - Page 4
Tilt and swivel extensions 71 Vertical extension 71 Using AlienFX application 72 Prerequisites 72 Installing AWCC through Windows update 72 Installing AWCC from the Dell Support website 72 Navigating the AlienFX window 73 Creating a theme 76 Setting the lighting effects 77 Settings 80 4| - Dell Alienware 34 Curved QD OLED Gaming AW3423DWF | Alienware AW3423DWF Monitor - Page 5
Customization of AlienVision 80 Game configuration 82 Troubleshooting 82 Troubleshooting 83 Self-test 83 Common problems 84 Product specific problems 87 Universal Serial Bus (USB) specific problems 90 Regulatory information 91 FCC notices (U.S. only) and other regulatory information 91 EU - Dell Alienware 34 Curved QD OLED Gaming AW3423DWF | Alienware AW3423DWF Monitor - Page 6
of listening to audio at high volume through the headphones (on monitor that support it) may cause damage to your hearing ability. • Place the monitor in the wall mounting section of the User's Guide. For information on safety instructions, see the Safety, Environmental, and Regulatory Information - Dell Alienware 34 Curved QD OLED Gaming AW3423DWF | Alienware AW3423DWF Monitor - Page 7
About your monitor Package contents The following table provides the list of components that are shipped with your monitor. If any component is missing, contact Dell. For more information, see Contacting Dell. NOTE: Some components may be optional and may not ship with your monitor. Some features - Dell Alienware 34 Curved QD OLED Gaming AW3423DWF | Alienware AW3423DWF Monitor - Page 8
) USB 3.2 Gen 1 (5 Gbps) upstream cable (enables the USB ports on the monitor, 1.80 meters) USB Type-C to DisplayPort 1.4 cable (1 meter) Microfiber cloth • Quick Start Guide • Factory calibration report • Safety, Environmental, and Regulatory Information • Alienware Sticker 8 | About your monitor - Dell Alienware 34 Curved QD OLED Gaming AW3423DWF | Alienware AW3423DWF Monitor - Page 9
cm (34.18 in.) viewable area (measured diagonally). Resolution: Up to 3440 x 1440 through DisplayPort and HDMI, with full-screen support or lower resolutions, supporting a high refresh rate of 165 Hz. • AMD FreeSync Premium Pro Technology and VESA AdaptiveSync Display certification minimize graphic - Dell Alienware 34 Curved QD OLED Gaming AW3423DWF | Alienware AW3423DWF Monitor - Page 10
In addition, key enhanced gaming features such as Timer, Frame Rate, and Display Alignment are provided to help improve gamer's performance and provide best-in game advantage. • Security-lock slot. • Power consumption < 0.5 W in Standby Mode. • VESA DisplayHDR 400 True Black. • Optimize eye comfort - Dell Alienware 34 Curved QD OLED Gaming AW3423DWF | Alienware AW3423DWF Monitor - Page 11
. To organize the cables neatly. See this label if you need to contact Dell for technical support. The Service Tag is a unique alphanumeric identifier that enables Dell service technicians to identify the hardware components in your monitor and access warranty information. Releases the stand from - Dell Alienware 34 Curved QD OLED Gaming AW3423DWF | Alienware AW3423DWF Monitor - Page 12
6 Cable-management slot To organize cables by routing them (at the back of the stand) through this slot. 7 I/O cover Protects the I/O ports. Rear and bottom view Rear and bottom view without monitor stand Label Description Use 1 Power connector Connect the power cable (shipped with your - Dell Alienware 34 Curved QD OLED Gaming AW3423DWF | Alienware AW3423DWF Monitor - Page 13
computer with one of the following cables shipped with your monitor: • DisplayPort-DisplayPort cable • USB-C-DisplayPort cable Connect your speakers. NOTE: This port does not support headphones. About your monitor | 13 - Dell Alienware 34 Curved QD OLED Gaming AW3423DWF | Alienware AW3423DWF Monitor - Page 14
99.3% • SuperSpeed USB 5 Gbps (USB 3.2 Gen 1) hub (with one USB 3.2 Gen 1 (5 Gbps) upstream port) • 4 x SuperSpeed USB 5 Gbps (USB 3.2 Gen 1) downstream port (including one port which supports power-charging) 14 | About your monitor - Dell Alienware 34 Curved QD OLED Gaming AW3423DWF | Alienware AW3423DWF Monitor - Page 15
Description Value Connectivity • 2 x DisplayPort version 1.4 with HDCP 2.2 (rear) • 1 x HDMI port version 2.0 with HDCP 2.2 (rear) • 1 x USB 3.2 Gen 1 (5 Gbps) upstream port (rear) • 4 x USB 3.2 Gen 1 (5 Gbps) downstream port (bottom: 2; rear: 2) • 1 x headphone port (bottom) • 1 x audio - Dell Alienware 34 Curved QD OLED Gaming AW3423DWF | Alienware AW3423DWF Monitor - Page 16
Supported video modes Description Video display capabilities (DisplayPort) Video display capabilities (HDMI) HDMI preset display modes Value 480p, 576p, 720p, 1080p, QHD 480p, 576p, 720p, 1080i, - Dell Alienware 34 Curved QD OLED Gaming AW3423DWF | Alienware AW3423DWF Monitor - Page 17
.75 +/+ 108 +/+ 108 +/+ 135 +/+ 108 +/+ 148.50 +/+ 297 +/+ 337.49 +/- 241.50 +/- 497.75 +/- 604.25 +/- 319.75 +/- 538.37 +/- 1019.27 +/- NOTE: This monitor supports AMD FreeSync Premium Pro Technology. About your monitor | 17 - Dell Alienware 34 Curved QD OLED Gaming AW3423DWF | Alienware AW3423DWF Monitor - Page 18
Electrical specifications Description Video input signals AC input voltage/ frequency/current Inrush current Power consumption Value HDMI 2.0/DisplayPort 1.4, 600 mV for each differential line, 100 Ω input impedance per differential pair 100 VAC to 240 VAC/50 Hz or 60 Hz + 3 Hz/3 A (typical) • 120 - Dell Alienware 34 Curved QD OLED Gaming AW3423DWF | Alienware AW3423DWF Monitor - Page 19
Physical characteristics Description Value Signal cable type • Digital: HDMI, 19 pins (cable not included) • Digital: DisplayPort, 20 pins • Digital: USB-C (24 pins) to DisplayPort (20 pins) • Universal Serial Bus: USB, 9 pins NOTE: Dell monitors are designed to work optimally with the video - Dell Alienware 34 Curved QD OLED Gaming AW3423DWF | Alienware AW3423DWF Monitor - Page 20
Description Value Weight without stand assembly 6.27 kg (13.82 lb) (For wall mount or VESA mount considerations - no cables) Weight of stand assembly 3.02 kg (6.66 lb) Environmental characteristics Description Value Compliant standards • RoHS-compliant • Arsenic-free glass and mercury-free - Dell Alienware 34 Curved QD OLED Gaming AW3423DWF | Alienware AW3423DWF Monitor - Page 21
Pin assignments DisplayPort connector Pin number 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 20-pin side of the connected signal cable ML3 (n) GND ML3 (p) ML2 (n) GND ML2 (p) ML1 (n) GND ML1 (p) ML0 (n) GND ML0 (p) GND GND AUX (p) GND AUX (n) Hot Plug Detect Re-PWR +3.3 V DP_PWR About your - Dell Alienware 34 Curved QD OLED Gaming AW3423DWF | Alienware AW3423DWF Monitor - Page 22
HDMI connector Pin number 19-pin side of the connected signal cable 1 TMDS DATA 2+ 2 TMDS DATA 2 SHIELD 3 TMDS DATA 2- 4 TMDS DATA 1+ 5 TMDS DATA 1 SHIELD 6 TMDS DATA 1- 7 TMDS DATA 0+ 8 TMDS DATA 0 SHIELD 9 TMDS DATA 0- 10 TMDS CLOCK+ 11 TMDS CLOCK SHIELD 12 TMDS CLOCK- 13 - Dell Alienware 34 Curved QD OLED Gaming AW3423DWF | Alienware AW3423DWF Monitor - Page 23
Universal Serial Bus (USB) interface This section provides information about the USB ports that are available on the monitor. NOTE: This monitor is SuperSpeed USB 5 Gbps (USB 3.2 Gen 1) compatible. Transfer speed Super-Speed High speed Full speed Data rate 5 Gbps 480 Mbps 12 Mbps Power - Dell Alienware 34 Curved QD OLED Gaming AW3423DWF | Alienware AW3423DWF Monitor - Page 24
- 9 SSTX+ USB ports Port Location 1 x upstream rear 2 x downstream rear 2 x downstream bottom Power charging port - the port with icon; supports up to 2 A fast- charging capability if the device is BC1.2 compatible. NOTE: SuperSpeed USB 5 Gbps (USB 3.2 Gen 1) functionality requires - Dell Alienware 34 Curved QD OLED Gaming AW3423DWF | Alienware AW3423DWF Monitor - Page 25
Plug-and-Play capability You can connect the monitor to any Plug-and-Play compatible computer. The monitor automatically provides the computer with its Extended Display Identification Data (EDID) using Display Data Channel (DDC) protocols so that the computer can configure itself and optimize the - Dell Alienware 34 Curved QD OLED Gaming AW3423DWF | Alienware AW3423DWF Monitor - Page 26
the curtains or blinds on nearby windows) to minimize reflections and glare on the monitor screen. • Use a chair that provides good lower-back support. • Keep your forearms horizontal with your wrists in a neutral, comfortable position while using the keyboard or mouse. • Always leave space to rest - Dell Alienware 34 Curved QD OLED Gaming AW3423DWF | Alienware AW3423DWF Monitor - Page 27
Handling and moving your display To ensure that the monitor is handled safely when lifting or moving it, follow these guidelines: • Before moving or lifting the monitor, turn off your computer and the monitor. • Disconnect all cables from the monitor. • Place the monitor in the original box with the - Dell Alienware 34 Curved QD OLED Gaming AW3423DWF | Alienware AW3423DWF Monitor - Page 28
the monitor can result in a physical damage to the screen or the body of your Dell monitor. CAUTION: Read and follow the Safety instructions before cleaning the monitor. WARNING: Before cleaning the monitor, unplug the monitor power cable from the electrical outlet. For best practices, follow the - Dell Alienware 34 Curved QD OLED Gaming AW3423DWF | Alienware AW3423DWF Monitor - Page 29
CAUTION: Using chemicals for cleaning may cause changes in the appearance of the monitor, such as color fading, milky film on the monitor, deformation, uneven dark shade, and peeling of screen area. Cleaner Do use • Filtered or distilled water • Neutral or alkali detergent (for example, dish soap) - Dell Alienware 34 Curved QD OLED Gaming AW3423DWF | Alienware AW3423DWF Monitor - Page 30
is not installed at the factory when shipped. NOTE: The following instructions are applicable only for the stand that was shipped with your monitor following steps are important to protect your curved screen. Follow the instructions to complete the installation. 1. Remove the stand riser, stand base - Dell Alienware 34 Curved QD OLED Gaming AW3423DWF | Alienware AW3423DWF Monitor - Page 31
5. Open the protective cover on the monitor to access the VESA slot on the display back-cover. 6. Carefully insert the tabs on the stand riser into the slots on the display backcover and lower the stand assembly to snap it into place. 7. Hold the stand riser and lift the monitor carefully, then - Dell Alienware 34 Curved QD OLED Gaming AW3423DWF | Alienware AW3423DWF Monitor - Page 32
8. Lift the protective cover from the monitor. 9. Connect the power cable to the monitor. 10. Route the power cable through the cable-management slot on the stand and through the cable-management clips behind the display. 11. Connect the required cables to the monitor, such as DisplayPortDisplayport - Dell Alienware 34 Curved QD OLED Gaming AW3423DWF | Alienware AW3423DWF Monitor - Page 33
organized before the I/O cover is attached. CAUTION: Do not plug the power cable into the wall outlet or turn on the monitor until you are instructed to do so. NOTE: If you want to secure your monitor to a table using the Kensington lock, connect the Kensington lock cable to the Security - Dell Alienware 34 Curved QD OLED Gaming AW3423DWF | Alienware AW3423DWF Monitor - Page 34
Connecting the computer WARNING: Before you begin any of the procedures in this section, follow the Safety instructions. NOTE: Do not connect all the cables to the computer at the same time. NOTE: The is complete. If it does not display an image, see Common problems. 34 | Setting up the monitor - Dell Alienware 34 Curved QD OLED Gaming AW3423DWF | Alienware AW3423DWF Monitor - Page 35
Connecting the DisplayPort (DP to DP) cable Connecting the USB-C-DisplayPort cable Connecting the HDMI cable (optional) Setting up the monitor | 35 - Dell Alienware 34 Curved QD OLED Gaming AW3423DWF | Alienware AW3423DWF Monitor - Page 36
for removing the stand that is shipped with your monitor. If you are removing a stand that you purchased from any other source, follow the setup instructions that are included with the stand. To remove the stand: 1. Turn off the monitor. 2. Disconnect all the cables from the computer. 3. Place the - Dell Alienware 34 Curved QD OLED Gaming AW3423DWF | Alienware AW3423DWF Monitor - Page 37
7. Lift the stand assembly up and away from the monitor. VESA wall mounting (optional) (Screw dimension: M4 x 10 mm) Refer to the instructions that come with the VESA-compatible wall mounting kit. 1. Place the monitor panel on a soft cloth or cushion on a stable flat surface. 2. Remove the monitor - Dell Alienware 34 Curved QD OLED Gaming AW3423DWF | Alienware AW3423DWF Monitor - Page 38
Operating the monitor Turn on the monitor Press the power button to turn on the monitor. Using the joystick Use the joystick at the bottom of the monitor to make On-Screen Display (OSD) adjustments. 1. Press the joystick to launch the Menu Launcher. 2. Move the joystick forward/backward/left/right - Dell Alienware 34 Curved QD OLED Gaming AW3423DWF | Alienware AW3423DWF Monitor - Page 39
Joystick Description • For 4-way (left, right, forward, and backward) directional navigation. • Toggles through the menu items. • Increases or decreases the parameters of selected menu item. Selects and enters the submenu. Returns to the upper-level menu or exits the current menu. By default, - Dell Alienware 34 Curved QD OLED Gaming AW3423DWF | Alienware AW3423DWF Monitor - Page 40
Label 2 3 Icon Description When you move the joystick to the left or right to toggle through the shortcut functions, the selected item will be highlighted and shifted to the center position. Press the joystick to enter its submenu. After you change the settings by moving the joystick, press the - Dell Alienware 34 Curved QD OLED Gaming AW3423DWF | Alienware AW3423DWF Monitor - Page 41
Accessing the menu system After you change the settings, press the joystick to save the changes before proceeding to another menu or exit the OSD menu. NOTE: To exit the current menu item and return to the previous menu, move the joystick to the left. Icon Menu and submenu Description Game Use - Dell Alienware 34 Curved QD OLED Gaming AW3423DWF | Alienware AW3423DWF Monitor - Page 42
a red/yellow tint. • Cool: Presents colors at higher color temperatures. The screen appears cooler with a blue tint. • Custom Color: Enables you to manually adjust the color settings. Use the joystick to adjust Gain, Offset, Hue, and Saturation for creating your own preset color modes. NOTE: The - Dell Alienware 34 Curved QD OLED Gaming AW3423DWF | Alienware AW3423DWF Monitor - Page 43
Icon Menu and submenu Description Game Enhance The feature offers three available functions to enhance Mode your gameplay experience. • Off: To disable the functions under Game Enhance Mode. • Timer: To disable or enable the timer at the upper left corner of the display. The timer shows the - Dell Alienware 34 Curved QD OLED Gaming AW3423DWF | Alienware AW3423DWF Monitor - Page 44
• Color: RGB default 100, and this mode can adjust RGB from 0 - 100. • Gamma: Gamma default is at center 2.2. Selecting this feature enables you to manually adjust Gamma from 1.8 - 2.6. • Source Tone Map: Select to allow the HDR content to be tone mapped by the source device. NOTE: Preset modes are - Dell Alienware 34 Curved QD OLED Gaming AW3423DWF | Alienware AW3423DWF Monitor - Page 45
Icon Menu and submenu Description AlienVision AlienVision provides a few display modes for gaming scenarios. You can go though the options to see the preview. The default setting is Off. • Night: Identifies the objects clearly in dark game scenes. • Clear: Cleans up visual artifacts to enhance - Dell Alienware 34 Curved QD OLED Gaming AW3423DWF | Alienware AW3423DWF Monitor - Page 46
. Brightness Contrast Brightness adjusts the luminance of the backlight. Move the joystick to adjust the brightness level (minimum 0/maximum 100). NOTE: Manual adjustment of Brightness is disabled when Smart HDR is activated and HDR content is displayed. Adjust Brightness first, and then adjust - Dell Alienware 34 Curved QD OLED Gaming AW3423DWF | Alienware AW3423DWF Monitor - Page 47
Icon Menu and submenu Description Input Source Use this menu to select between the different video signals that may be connected to your monitor. DP 1 DP 2 HDMI Auto Select Reset Input Source Select the DP 1 or DP 2 input when you are using the DisplayPort (DP) connector. Press the joystick to - Dell Alienware 34 Curved QD OLED Gaming AW3423DWF | Alienware AW3423DWF Monitor - Page 48
Icon Menu and submenu Description AlienFX Lighting Adjusts the LED light settings for the Alienware logo, number graphic, and Power button. Before making any adjustments, select any or all of these 3 zones from the submenus. The following illustrations indicate the lighting zones. 48 | - Dell Alienware 34 Curved QD OLED Gaming AW3423DWF | Alienware AW3423DWF Monitor - Page 49
Icon Menu and submenu Description All Zones To specify an LED lighting color for the selected zone, Zone 1: Logo Zone 2: Number select On, move the joystick to highlight Custom Color, and press the joystick to enter its submenu. Zone 3: Power Button Then move the joystick to make a selection - Dell Alienware 34 Curved QD OLED Gaming AW3423DWF | Alienware AW3423DWF Monitor - Page 50
Icon Menu and submenu Description The following table depicts the color number and the RGB codes used for the 20 LED colors. No. R G B To turn off the light for All Zones/Zone 1/Zone 2, select Off. For Zone 3, you may specify to turn off the light when the monitor is in On or Standby mode. - Dell Alienware 34 Curved QD OLED Gaming AW3423DWF | Alienware AW3423DWF Monitor - Page 51
Icon Menu and submenu Description Custom It is a read-only menu. When you use Custom Color or Spectrum to make LED lighting adjustments, this menu status shows Off; when you make the LED lighting adjustments through AlienFX application, the status shows On. Spectrum The default setting is Off. - Dell Alienware 34 Curved QD OLED Gaming AW3423DWF | Alienware AW3423DWF Monitor - Page 52
video input mode to: • RGB: Select this option if your monitor is connected to a computer or a media player that supports RGB output. • YCbCr: Select this option if your media player supports only YCbCr output. Sharpness This feature can make the images look sharper or softer. Move the joystick to - Dell Alienware 34 Curved QD OLED Gaming AW3423DWF | Alienware AW3423DWF Monitor - Page 53
create your own HDR mode by adjusting the settings of Contrast, Hue, and Saturation. • DisplayHDR True Black: Compliant with the DisplayHDR True Black standard, supporting a peak brightness of 400 cd/m2. • HDR Peak 1000: Suitable for playing the HDR content with a peak brightness of 1000 cd/m2. You - Dell Alienware 34 Curved QD OLED Gaming AW3423DWF | Alienware AW3423DWF Monitor - Page 54
Icon Menu and submenu Description Smart HDR NOTE: When the monitor is processing HDR content, Preset Modes and Brightness will be disabled. NOTE: The feature is disabled when PIP/PBP is activated. Reset Display Resets all settings under the Display menu to the factory defaults. PIP/PBP This - Dell Alienware 34 Curved QD OLED Gaming AW3423DWF | Alienware AW3423DWF Monitor - Page 55
Icon Menu and submenu Description PIP/PBP Mode Allows you to choose a PBP or PIP mode from the preset list, which provides different sizes and positions of the sub-window. The options are shown in graphic format, giving a quick understanding of various layout settings. Press the joystick to - Dell Alienware 34 Curved QD OLED Gaming AW3423DWF | Alienware AW3423DWF Monitor - Page 56
Icon Menu and submenu Description Video Swap Select to swap videos between main window and subwindow in PIP/PBP mode. Audio NOTE: This option is available only when the PIP/PBP mode is enabled. Allows you to set the audio source from the main window or the sub-window. NOTE: This option is - Dell Alienware 34 Curved QD OLED Gaming AW3423DWF | Alienware AW3423DWF Monitor - Page 57
Icon Menu and submenu Description Menu Use this menu to adjust the settings of the OSD, such as, the languages of the OSD, the amount of time the menu remains on screen, and so on. Language Transparency Timer Reset Menu Sets the OSD display to one of the eight languages: English, Spanish, - Dell Alienware 34 Curved QD OLED Gaming AW3423DWF | Alienware AW3423DWF Monitor - Page 58
Icon Menu and submenu Personalize Description Shortcut Key 1 Allows you to choose a feature from the provided list Shortcut Key 2 Shortcut Key 3 and set it as a shortcut key. The list includes Preset Modes, Game Enhance Mode, Dark Stabilizer, AlienVision, Brightness/Contrast, Input Source, - Dell Alienware 34 Curved QD OLED Gaming AW3423DWF | Alienware AW3423DWF Monitor - Page 59
Icon Menu and submenu Description AlienVision ▲ Key AlienVision ▼ Key AlienVision ◀ Key AlienVision ▶ Key You can define the joystick movements for AlienVision preset modes; therefore, when you move the joystick at any specified direction, a particular AlienVision mode will be activated. If you - Dell Alienware 34 Curved QD OLED Gaming AW3423DWF | Alienware AW3423DWF Monitor - Page 60
Icon Menu and submenu Others Description Display Info DDC/CI Displays the monitor's current settings. DDC/CI (Display Data Channel/Command Interface) allows your monitor parameters (brightness, color balance, etc.) to be adjustable via the software on your computer. You can disable this feature - Dell Alienware 34 Curved QD OLED Gaming AW3423DWF | Alienware AW3423DWF Monitor - Page 61
mode. • Panel Refresh: To prevent permanent image retention caused by static content when you use the monitor for 1500 hours, you can manually activate this function to refresh the pixels. Alternatively, the function will be activated automatically when the accumulated usage time exceeds the factory - Dell Alienware 34 Curved QD OLED Gaming AW3423DWF | Alienware AW3423DWF Monitor - Page 62
Standby mode. Firmware Displays the firmware version of your monitor. Service Tag Displays the Service Tag of your monitor. The Service Tag is a unique alphanumeric identifier that is required when you contact Dell technical support, access warranty information, search for latest drivers on Dell - Dell Alienware 34 Curved QD OLED Gaming AW3423DWF | Alienware AW3423DWF Monitor - Page 63
picture quality at a fast response time and a high frame rate of 120Hz to give the best console game experience. It can support up to 4K resolution in this QD-OLED monitor. Support timing Display mode VESA, 640 x 480 VESA, 640 x 480 720 x 400 VESA, 800 x 600 VESA, 800 x 600 VESA, 1024 x 768 - Dell Alienware 34 Curved QD OLED Gaming AW3423DWF | Alienware AW3423DWF Monitor - Page 64
OSD warning message When the monitor does not support a particular resolution mode, you will see the following message: This means that the monitor cannot synchronize with the signal that it is receiving from the - Dell Alienware 34 Curved QD OLED Gaming AW3423DWF | Alienware AW3423DWF Monitor - Page 65
When the monitor goes into Standby mode, the following message appears: Activate the computer and wake up the monitor to gain access to the OSD. The OSD functions only in the normal operation mode. If you press the joystick during the Standby mode, the following message will appear depending on the - Dell Alienware 34 Curved QD OLED Gaming AW3423DWF | Alienware AW3423DWF Monitor - Page 66
You will see the following message before the DDC/CI function is disabled: When Pixel Refresh is selected, the following message appears: Once you select Yes, the monitor will be turned off and the refresh process will run automatically. The process takes approximately 6 to 8 minutes to complete. - Dell Alienware 34 Curved QD OLED Gaming AW3423DWF | Alienware AW3423DWF Monitor - Page 67
When the monitor is turned on after 20 hours of cumulative usage, the Pixel Refresh function runs automatically and notifies you with the following message: Select Yes, and the refresh process will run automatically after the monitor is turned off. The process takes approximately 6 to 8 minutes to - Dell Alienware 34 Curved QD OLED Gaming AW3423DWF | Alienware AW3423DWF Monitor - Page 68
message appears: When the built-in thermal sensor detects an abnormality, the following message appears every 30 minutes: For more information, see Troubleshooting. Locking the control buttons You can lock the monitor control buttons to prevent access to the OSD menu and/or power button. 1. Move - Dell Alienware 34 Curved QD OLED Gaming AW3423DWF | Alienware AW3423DWF Monitor - Page 69
version. Depending on your computer, complete one of the following procedures: If you have a Dell desktop or a laptop: • Go to www.dell.com/support, enter your service tag, and download the latest driver for your graphics card. If you are using a non-Dell computer (laptop or desktop): • Go to the - Dell Alienware 34 Curved QD OLED Gaming AW3423DWF | Alienware AW3423DWF Monitor - Page 70
2 OS: 381.65 or later. AMD For a full range of HDR capable AMD graphics cards, see www.amd.com. Read the HDR driver support information and download the latest driver. Intel (Integrated Graphics) HDR capable processor: CannonLake or later Suitable HDR player: Windows 10 Movies & TV app Operating - Dell Alienware 34 Curved QD OLED Gaming AW3423DWF | Alienware AW3423DWF Monitor - Page 71
only for the stand that was shipped with your monitor. If you are attaching a stand that you purchased from any other source, follow the setup instructions that were included with the stand. Tilt and swivel extensions With the stand attached to the monitor, you can tilt and swivel the monitor for - Dell Alienware 34 Curved QD OLED Gaming AW3423DWF | Alienware AW3423DWF Monitor - Page 72
in the query field at www.dell.com/support/ drivers, and download the latest version of Alienware Command Center Application. 2. Navigate to the folder in which you saved the setup files. 3. Double-click the setup file and follow the on-screen instructions to complete the installation. 72 | Using - Dell Alienware 34 Curved QD OLED Gaming AW3423DWF | Alienware AW3423DWF Monitor - Page 73
Navigating the AlienFX window In the AWCC home screen, click FX in the top menu bar to access the home screen of AlienFX. The following table describes the functions and features on the home screen: Callout Function Description A CREATE NEW THEME... Click and then enter a name in the text box - Dell Alienware 34 Curved QD OLED Gaming AW3423DWF | Alienware AW3423DWF Monitor - Page 74
When you start to customize a theme, you should see the following screen: Screen with the front view of monitor Screen with the back view of monitor 74 | Using AlienFX application - Dell Alienware 34 Curved QD OLED Gaming AW3423DWF | Alienware AW3423DWF Monitor - Page 75
The following table describes the functions and features on the screen: Callout Function H LIGHTING and SETTINGS panels Description Click the panel tab and use the provided controls to set up lighting effects and advanced game features for a theme. See Setting the lighting effects and Settings - Dell Alienware 34 Curved QD OLED Gaming AW3423DWF | Alienware AW3423DWF Monitor - Page 76
Creating a theme To create a theme with your preferred lighting effects and the in-game visibility: 1. Launch AWCC. 2. Click FX in the top menu bar to access the home screen of AlienFX. 3. In the top-left corner of the window, click to create a new theme. 4. In the CREATE NEW THEME text box, type - Dell Alienware 34 Curved QD OLED Gaming AW3423DWF | Alienware AW3423DWF Monitor - Page 77
Setting the lighting effects The LIGHTING panel provides various lighting effects. You may click Effect to open a dropdown list with available options. NOTE: The LIGHTING panel appears only when the supplied USB 3.2 Gen 1 (5 Gbps) upstream cable is connected to your Alienware monitor and computer. - Dell Alienware 34 Curved QD OLED Gaming AW3423DWF | Alienware AW3423DWF Monitor - Page 78
Pulse Color Description The effect makes the light flash with a short pause. 1. Pick a preferred color from the color palette or the list of PRESET COLORS. The selected color and its RGB color codes will be displayed on the right field. NOTE: To change the color, use the up and down arrow buttons - Dell Alienware 34 Curved QD OLED Gaming AW3423DWF | Alienware AW3423DWF Monitor - Page 79
Spectrum Breathing Static Default Blue Description The effect makes the light change in sequence of spectrum: red, orange, yellow, green, blue, indigo, and violet. You can drag the TEMPO slider to adjust the transition speed. NOTE: The option is available only when you select All Zones to make - Dell Alienware 34 Curved QD OLED Gaming AW3423DWF | Alienware AW3423DWF Monitor - Page 80
Settings The SETTINGS panel has two main elements - AlienVision and Game. To customize vision mode designs, see Customization of AlienVision; to adjust advanced gaming features, see Game configuration. Customization of AlienVision 1. Click the AlienVision button. 2. Select a vision mode from the - Dell Alienware 34 Curved QD OLED Gaming AW3423DWF | Alienware AW3423DWF Monitor - Page 81
Feature Size Sharpness Heatmap Crosshair settings Description Drag the slider to enlarge the AlienVision window or resume it to the default size. NOTE: This feature is not available for the Crosshair mode. Drag the slider to adjust the sharpness level of the pictures in the AlienVision window. NOTE - Dell Alienware 34 Curved QD OLED Gaming AW3423DWF | Alienware AW3423DWF Monitor - Page 82
Dark Stabilizer Refer to Dark Stabilizer. Game Enhance Mode Refer to Timer and Frame Rate. Troubleshooting The following table provides the information about the problems you might encounter and the possible solutions: What you experience Possible solution No LIGHTING panel Ensure - Dell Alienware 34 Curved QD OLED Gaming AW3423DWF | Alienware AW3423DWF Monitor - Page 83
Troubleshooting WARNING: Before you begin any of the procedures in this section, follow the Safety instructions. Self-test Your monitor provides a self-test feature that , if the monitor displays no video output, then the problem may be with the graphics card or the computer. Troubleshooting | 83 - Dell Alienware 34 Curved QD OLED Gaming AW3423DWF | Alienware AW3423DWF Monitor - Page 84
The following table contains general information about common monitor problems you might encounter and the possible solutions: Common symptoms No video/ power LED off No settings. fine movement • Check environmental factors. • Relocate the monitor and test in another room. 84 | Troubleshooting - Dell Alienware 34 Curved QD OLED Gaming AW3423DWF | Alienware AW3423DWF Monitor - Page 85
broken pins in the video cable connector. • Run the built-in diagnostics. Synchronization Screen is problems scrambled or appears torn • Reset the monitor to factory settings. • Perform monitor self-test video cable connector. • Restart the computer in the safe mode. Troubleshooting | 85 - Dell Alienware 34 Curved QD OLED Gaming AW3423DWF | Alienware AW3423DWF Monitor - Page 86
Common symptoms Safety related issues Intermittent problems Missing color Wrong color Wrong color in HDR mode What you experience Possible solutions Visible signs of • Do not perform any troubleshooting smoke or sparks steps. • Contact Dell immediately. Monitor • Ensure that the video cable - Dell Alienware 34 Curved QD OLED Gaming AW3423DWF | Alienware AW3423DWF Monitor - Page 87
Product specific problems Specific symptoms What you experience Possible solutions Screen image is too Image is centered on Reset the monitor to factory small or desktop Do not use a USB-C adapter or dock. Connect the DP/HDMI cable directly to your laptop or desktop. Troubleshooting | 87 - Dell Alienware 34 Curved QD OLED Gaming AW3423DWF | Alienware AW3423DWF Monitor - Page 88
on the screen • Alternatively, use a dynamically changing screensaver. • Perform the function of Pixel Refresh or Panel Refresh. For more information, see OLED Panel Maintenance. 88 | Troubleshooting - Dell Alienware 34 Curved QD OLED Gaming AW3423DWF | Alienware AW3423DWF Monitor - Page 89
shift is a function that moves the pixels of the screen to prevent image retention on QD-OLED panels. It does not influence your viewing experience. Troubleshooting | 89 - Dell Alienware 34 Curved QD OLED Gaming AW3423DWF | Alienware AW3423DWF Monitor - Page 90
Universal Serial Bus (USB) specific problems Specific symptoms What you experience Possible solutions USB interface is USB peripherals not working are not working • Check -extender cable to position the wireless USB receiver as far away as possible from the USB 3.2 port. 90 | Troubleshooting - Dell Alienware 34 Curved QD OLED Gaming AW3423DWF | Alienware AW3423DWF Monitor - Page 91
: https://eprel.ec.europa.eu/qr/1337447 Contacting Dell To contact Dell for sales, technical support, or customer service issues, see www.dell.com/contactdell. NOTE: Availability varies by country and product, and some services may not be available in your country. NOTE: If you do not have an active
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Alienware AW3423DWF Monitor
User’s Guide
Monitor Model: AW3423DWF
Regulatory Model: AW3423DWFb