Dell Alienware 34 Curved QD OLED Gaming AW3423DWF Alienware AW3423DWF Monitor - Page 86

Input Color Format, Custom Color

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Common symptoms Safety related issues Intermittent problems Missing color Wrong color Wrong color in HDR mode What you experience Possible solutions Visible signs of • Do not perform any troubleshooting smoke or sparks steps. • Contact Dell immediately. Monitor • Ensure that the video cable connecting malfunctions on the monitor to the computer is and off connected properly and is secure. • Reset the monitor to factory settings. • Perform monitor self-test feature check to determine if the intermittent problem occurs in self-test mode. Picture missing color • Perform monitor self-test feature check. • Ensure that the video cable connecting the monitor to the computer is connected properly and is secure. • Check for bent or broken pins in the video cable connector. Picture color not • Change the settings of the Preset good Modes in the Game menu OSD depending on the application. • Adjust Gain/Offset/Hue/Saturation value under Custom Color in the Game menu OSD. • Change the Input Color Format to RGB or YCbCr/YPbPr in the Display settings OSD. • Run the built-in diagnostics. Color banding in Try to lower down the frequency (DP: the pictures 3440 x 1440 at 100 Hz, HDMI: 3440 x 1440 at 60 Hz). 86 | Troubleshooting

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86
|
Troubleshooting
Safety related
issues
Visible signs of
smoke or sparks
•
Do not perform any troubleshooting
steps.
•
Contact Dell
immediately.
Intermittent
problems
Monitor
malfunctions on
and off
•
Ensure that the video cable connecting
the monitor to the computer is
connected properly and is secure.
•
Reset the monitor to factory settings.
•
Perform monitor self-test feature check
to determine if the intermittent problem
occurs in self-test mode.
Missing color
Picture missing
color
•
Perform monitor self-test feature check.
•
Ensure that the video cable connecting
the monitor to the computer is
connected properly and is secure.
•
Check for bent or broken pins in the
video cable connector.
Wrong color
Picture color not
good
•
Change the settings of the
Preset
Modes
in the
Game
menu OSD
depending on the application.
•
Adjust
Gain
/
Offset
/
Hue
/
Saturation
value under
Custom Color
in the
Game
menu OSD.
•
Change the
Input Color Format
to
RGB
or
YCbCr
/
YPbPr
in the
Display
settings
OSD.
•
Run the built-in diagnostics.
Wrong color in
HDR mode
Color banding in
the pictures
Try to lower down the frequency (DP:
3440 x 1440 at 100 Hz, HDMI: 3440 x
1440 at 60 Hz).
Common
symptoms
What you
experience
Possible solutions