Dell Alienware 34 Curved QD OLED Gaming AW3423DWF Alienware AW3423DWF Monitor - Page 87
Product specific problems, Troubleshooting, Specific symptoms, What you experience, Possible solutions
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Product specific problems Specific symptoms What you experience Possible solutions Screen image is too Image is centered on Reset the monitor to factory small screen, but does not settings. fill entire viewing area Cannot adjust the monitor with the joystick OSD does not appear • Turn off the monitor, unplug the on the screen power cord, plug it back, and then turn on the monitor. • Check whether the OSD menu is locked. If yes, move and hold the joystick forward/backward/ left/right for 4 seconds to unlock (for more information, see Locking the control buttons). No input signal when user controls are pressed No picture, the LED light is blue • Check the signal source. Ensure that the computer is not in the power saving mode by moving the mouse or pressing any key on the keyboard. • Check whether the signal cable is plugged in properly. Re-plug the signal cable if necessary. • Reset the computer or video player. The picture does not The picture cannot fill • Due to different video formats fill the entire screen the height or width of (aspect ratio), the monitor may the screen display in full screen. • Run the built-in diagnostics. The displayed Display will freeze, pictures appear has black screen or incorrectly when the display abnormal DP/HDMI cable is screen connected through a USB-C adapter or dock to your laptop or desktop Do not use a USB-C adapter or dock. Connect the DP/HDMI cable directly to your laptop or desktop. Troubleshooting | 87