Dell Alienware 34 Curved QD OLED Gaming AW3423DWF Alienware AW3423DWF Monitor - Page 85

Brightness/Contrast, Quality and Pixel Policy, see

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Common symptoms What you experience Possible solutions Missing pixels OLED screen has • Cycle power On-Off. spots • Pixel that is permanently off is a natural defect that can occur in OLED technology. • For more information on Dell Monitor Quality and Pixel Policy, see www.dell.com/pixelguidelines. Stuck-on pixels OLED screen has • Cycle power On-Off. bright spots • Pixel that is permanently off is a natural defect that can occur in OLED technology. • For more information on Dell Monitor Quality and Pixel Policy, see www.dell.com/pixelguidelines. Brightness problems Picture too dim or too bright • Reset the monitor to factory settings. • Adjust brightness and contrast controls in the Brightness/Contrast menu. Geometric distortion Screen not centered correctly Reset the monitor to factory settings. Horizontal/ vertical lines Screen has one or more lines • Reset the monitor to factory settings. • Perform monitor self-test feature check and determine if these lines are also in self-test mode. • Check for bent or broken pins in the video cable connector. • Run the built-in diagnostics. Synchronization Screen is problems scrambled or appears torn • Reset the monitor to factory settings. • Perform monitor self-test feature check to determine if the scrambled screen appears in self-test mode. • Check for bent or broken pins in the video cable connector. • Restart the computer in the safe mode. Troubleshooting | 85

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Troubleshooting
|
85
Missing pixels
OLED screen has
spots
•
Cycle power On-Off.
•
Pixel that is permanently off is a natural
defect that can occur in OLED
technology.
•
For more information on Dell Monitor
Quality and Pixel Policy, see
www.dell.com/pixelguidelines
.
Stuck-on pixels
OLED screen has
bright spots
•
Cycle power On-Off.
•
Pixel that is permanently off is a natural
defect that can occur in OLED
technology.
•
For more information on Dell Monitor
Quality and Pixel Policy, see
www.dell.com/pixelguidelines
.
Brightness
problems
Picture too dim
or too bright
•
Reset the monitor to factory settings.
•
Adjust brightness and contrast controls in
the
Brightness/Contrast
menu.
Geometric
distortion
Screen not
centered
correctly
Reset the monitor to factory settings.
Horizontal/
vertical lines
Screen has one
or more lines
•
Reset the monitor to factory settings.
•
Perform monitor self-test feature check
and determine if these lines are also in
self-test mode.
•
Check for bent or broken pins in the
video cable connector.
•
Run the built-in diagnostics.
Synchronization
problems
Screen is
scrambled or
appears torn
•
Reset the monitor to factory settings.
•
Perform monitor self-test feature check
to determine if the scrambled screen
appears in self-test mode.
•
Check for bent or broken pins in the
video cable connector.
•
Restart the computer in the
safe mode
.
Common
symptoms
What you
experience
Possible solutions