Dell Alienware 500Hz Gaming AW2524H Alienware AW2524H Monitor Users Guide
Dell Alienware 500Hz Gaming AW2524H Manual
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- Dell Alienware 500Hz Gaming AW2524H | Alienware AW2524H Monitor Users Guide - Page 1
Alienware AW2524H Monitor User's Guide Monitor Model: AW2524H Regulatory Model: AW2524Hb - Dell Alienware 500Hz Gaming AW2524H | Alienware AW2524H Monitor Users Guide - Page 2
information that helps you make better use of your computer. CAUTION: A CAUTION indicates potential damage to hardware or loss of data if instructions are not followed. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2023 Dell Inc. or its subsidiaries. All - Dell Alienware 500Hz Gaming AW2524H | Alienware AW2524H Monitor Users Guide - Page 3
Contents Safety instructions 6 About your monitor 7 Package contents 7 Product features 9 Identifying parts and controls 11 Front view 11 Top view 11 Back view 12 Rear and bottom view 13 Monitor specifications 15 Resolution specifications 17 Supported video modes 18 DisplayPort preset - Dell Alienware 500Hz Gaming AW2524H | Alienware AW2524H Monitor Users Guide - Page 4
the rotation display settings of your system . . . 64 Using AlienFX application 65 Prerequisites 65 Installing AWCC through Windows update 65 Installing AWCC from the Dell Support website 65 Setting the lighting effects 66 Troubleshooting 68 Troubleshooting 69 Self-test 69 4| - Dell Alienware 500Hz Gaming AW2524H | Alienware AW2524H Monitor Users Guide - Page 5
Built-in diagnostics 70 Common problems 71 Product specific problems 74 Universal Serial Bus (USB) specific problems 79 Regulatory information 80 FCC notices (U.S. only) and other regulatory information .80 Contacting Dell 80 |5 - Dell Alienware 500Hz Gaming AW2524H | Alienware AW2524H Monitor Users Guide - Page 6
of listening to audio at high volume through the headphones (on monitor that support it) may cause damage to your hearing ability. • Place the monitor in the wall mounting section of the User's Guide. For information on safety instructions, see the Safety, Environmental, and Regulatory Information - Dell Alienware 500Hz Gaming AW2524H | Alienware AW2524H Monitor Users Guide - Page 7
About your monitor Package contents The following table provides the list of components that are shipped with your monitor. If any component is missing, contact Dell. For more information, see Contacting Dell. NOTE: Some items may be optional and may not ship with your monitor. Some features may - Dell Alienware 500Hz Gaming AW2524H | Alienware AW2524H Monitor Users Guide - Page 8
USB-C to DisplayPort cable (1.00 meter) USB 3.2 Gen 1 (5 Gbps) upstream cable (enables the USB ports on the monitor, 1.80 meters) • Quick Start Guide • Safety, Environmental, and Regulatory Information • Alienware Sticker 8 | About your monitor - Dell Alienware 500Hz Gaming AW2524H | Alienware AW2524H Monitor Users Guide - Page 9
resolutions) and a refresh rate of 240 Hz. • NVIDIA G-SYNC Certification minimizes graphic distortions like screen tearing and stuttering for smoother, fluid gameplay. • Supports extremely high refresh rate of 480 Hz (overclocked to 500 Hz) and a rapid response time of 0.5 ms gray to gray in Extreme - Dell Alienware 500Hz Gaming AW2524H | Alienware AW2524H Monitor Users Guide - Page 10
• VESA DisplayHDR 400. • Optimize eye comfort with a flicker-free screen and ComfortView Plus feature. • The Monitor uses Low Blue Light panel and is compliant with TÜV Rheinland (Hardware Solution) at factory reset or default setting. This builtin low blue light solution reduces hazardous blue - Dell Alienware 500Hz Gaming AW2524H | Alienware AW2524H Monitor Users Guide - Page 11
Identifying parts and controls Front view Label Description Use 1 Cable-management slot (on To organize the cables neatly. the front side of the stand) 2 Power button (with LED indicator) To turn the monitor on or off. Solid blue light indicates that the monitor is turned on and functioning - Dell Alienware 500Hz Gaming AW2524H | Alienware AW2524H Monitor Users Guide - Page 12
Back view Back view without monitor stand Back view with monitor stand Label 1 2 3 4 5 Description Use Regulatory label Lists the regulatory approvals. Stand release button Releases the stand from the monitor. VESA mounting holes (100 Wall mount the monitor using VESA- mm x 100 mm - - Dell Alienware 500Hz Gaming AW2524H | Alienware AW2524H Monitor Users Guide - Page 13
your computer with USB-C to DisplayPort cable (shipped with your monitor) Connect to run monitor diagnostic. NOTE: This port is to be used by service personnel only. NOTE: Do not peel the port stopper all the way through. Upon loosening the stopper, rotate it 90° in either direction to expose - Dell Alienware 500Hz Gaming AW2524H | Alienware AW2524H Monitor Users Guide - Page 14
Tag label See this label if you need to contact Dell for technical support. The Service Tag is a unique alphanumeric identifier that enables Dell service technicians to identify the hardware components in your monitor and access warranty information. Joystick Use it to control the OSD menu - Dell Alienware 500Hz Gaming AW2524H | Alienware AW2524H Monitor Users Guide - Page 15
to connect any other USB devices to the adjacent port. Line-out port Connect your speakers. NOTE: This port does not support headphones. Monitor specifications Description Screen type Panel technology Aspect ratio Viewable image Diagonal: Width (active area) Height (active area) Total area - Dell Alienware 500Hz Gaming AW2524H | Alienware AW2524H Monitor Users Guide - Page 16
Description Viewing angle: Vertical Horizontal Luminance output Contrast ratio Faceplate coating Backlight Response time Color depth Color gamut HDR support Calibration accuracy Integrated devices Value 178° (typical) 178° (typical) 400 cd/m² (typical) 1000: 1 Anti-glare treatment of the polarizer - Dell Alienware 500Hz Gaming AW2524H | Alienware AW2524H Monitor Users Guide - Page 17
port • 2 x USB 3.2 Gen 1 (5 Gbps) downstream ports • 1 x audio line-out port Bottom • 2 x USB 3.2 Gen 1 (5 Gbps) downstream ports (including one port which supports BC1.2 powercharging) • 1 x headphone port Border width (edge of monitor to active area) Top 5.70 mm Left/Right 5.70 mm/5.70 mm - Dell Alienware 500Hz Gaming AW2524H | Alienware AW2524H Monitor Users Guide - Page 18
overclock) • 1920 x 1080 @ 480 Hz (automatic) (DSC enabled) • 1920 x 1080 @ 240 Hz • 1920 x 1080 @ 500 Hz (automatic) (with overclock) (DSC enabled) Supported video modes Description Value Video display capabilities 1080p, 720p, 576p, 480p (DisplayPort and HDMI) 18 | About your monitor - Dell Alienware 500Hz Gaming AW2524H | Alienware AW2524H Monitor Users Guide - Page 19
DisplayPort preset display modes Display mode VESA, 640 x 480 VESA, 800 x 600 VESA, 1024 x 768 1920 x 1080 1920 x 1080 1920 x 1080 1920 x 1080 1920 x 1080 1920 x 1080 1920 x 1080 Horizontal frequency (kHz) 31.47 37.88 48.36 67.5 137.26 166.59 291.6 466.35 636.66 662.5 Vertical frequency (Hz) 59. - Dell Alienware 500Hz Gaming AW2524H | Alienware AW2524H Monitor Users Guide - Page 20
(cold start) • 0.3 W (Off mode)1 • 0.4 W (Standby mode)1 • 25 W (On mode)1 • 86 W (Max.)2 • 26.7 W (Pon)3 • 84.14 kWh (TEC)3 *Supports up to FHD 1920 x 1080 240Hz TMDS, HDR, VRR as per specified in HDMI 2.1. **Supports up to FHD 1920 x 1080 500Hz, HDR, VRR. 1 As defined in EU 2019/2021 and EU 2019 - Dell Alienware 500Hz Gaming AW2524H | Alienware AW2524H Monitor Users Guide - Page 21
peripherals you ordered and shall have no obligation to update such information. Accordingly, the customer should not rely upon this information in making decisions about electrical tolerances or otherwise. No warranty as to accuracy or completeness is expressed or implied. Physical characteristics - Dell Alienware 500Hz Gaming AW2524H | Alienware AW2524H Monitor Users Guide - Page 22
Description Value Weight: Weight with packaging 9.87 kg (21.76 lb) Weight with stand assembly and cables 6.80 kg (14.99 lb) Weight without stand assembly 4.44 kg (9.79 lb) (For wall mount or VESA mount considerations - no cables) Weight of stand assembly 1.99 kg (4.39 lb) Front frame gloss - Dell Alienware 500Hz Gaming AW2524H | Alienware AW2524H Monitor Users Guide - Page 23
Pin assignments DisplayPort connector Pin number 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 20-pin side of the connected signal cable ML3 (n) GND ML3 (p) ML2 (n) GND ML2 (p) ML1 (n) GND ML1 (p) ML0 (n) GND ML0 (p) GND GND AUX (p) GND AUX (n) Hot Plug Detect Re-PWR +3.3 V DP_PWR About your - Dell Alienware 500Hz Gaming AW2524H | Alienware AW2524H Monitor Users Guide - Page 24
HDMI connector Pin number 19-pin side of the connected signal cable 1 TMDS DATA 2+ 2 TMDS DATA 2 SHIELD 3 TMDS DATA 2- 4 TMDS DATA 1+ 5 TMDS DATA 1 SHIELD 6 TMDS DATA 1- 7 TMDS DATA 0+ 8 TMDS DATA 0 SHIELD 9 TMDS DATA 0- 10 TMDS CLOCK+ 11 TMDS CLOCK SHIELD 12 TMDS CLOCK- 13 - Dell Alienware 500Hz Gaming AW2524H | Alienware AW2524H Monitor Users Guide - Page 25
Universal Serial Bus (USB) interface This section provides information about the USB ports that are available on the monitor. NOTE: This monitor is SuperSpeed USB 5 Gbps (USB 3.2 Gen 1) compatible. Transfer speed Super-Speed High speed Full speed Data rate 5 Gbps 480 Mbps 12 Mbps Power - Dell Alienware 500Hz Gaming AW2524H | Alienware AW2524H Monitor Users Guide - Page 26
- 9 SSTX+ USB ports Port Location 1 x upstream rear 2 x downstream rear 2 x downstream bottom Power charging port - the port with icon; supports up to 2 A fast- charging capability if the device is BC1.2 compatible. NOTE: SuperSpeed USB 5 Gbps (USB 3.2 Gen 1) functionality requires - Dell Alienware 500Hz Gaming AW2524H | Alienware AW2524H Monitor Users Guide - Page 27
Plug-and-Play capability You can connect the monitor to any Plug and Play-compatible system. The monitor automatically provides the computer with its Extended Display Identification Data (EDID) using Display Data Channel (DDC) protocols so that the computer can configure itself and optimize the - Dell Alienware 500Hz Gaming AW2524H | Alienware AW2524H Monitor Users Guide - Page 28
the curtains or blinds on nearby windows) to minimize reflections and glare on the monitor screen. • Use a chair that provides good lower-back support. • Keep your forearms horizontal with your wrists in a neutral, comfortable position while using the keyboard or mouse. • Always leave space to rest - Dell Alienware 500Hz Gaming AW2524H | Alienware AW2524H Monitor Users Guide - Page 29
Handling and moving your display To ensure that the monitor is handled safely when lifting or moving it, follow these guidelines: • Before moving or lifting the monitor, turn off your computer and the monitor. • Disconnect all cables from the monitor. • Place the monitor in the original box with the - Dell Alienware 500Hz Gaming AW2524H | Alienware AW2524H Monitor Users Guide - Page 30
cleaning the monitor. WARNING: Before cleaning the monitor, unplug the monitor power cable from the electrical outlet. For best practices, follow the instructions in the list below when unpacking, cleaning, or handling your monitor: • Use a clean cloth that is slightly dampened with water to clean - Dell Alienware 500Hz Gaming AW2524H | Alienware AW2524H Monitor Users Guide - Page 31
NOTE: Monitor damage due to improper cleaning methods and the use of benzene, thinner, ammonia, abrasive cleaners, alcohol, compressed air, detergent of any kind will lead to a Customer Induced Damage (CID). CID is not covered under the standard Dell warranty. • If you notice white residual powder - Dell Alienware 500Hz Gaming AW2524H | Alienware AW2524H Monitor Users Guide - Page 32
up the monitor Attaching the stand NOTE: The stand assembly is not pre-installed when the monitor is shipped from the factory. NOTE: The following instructions are applicable only for the stand that was shipped with your monitor. If you are attaching a stand that you purchased from any other source - Dell Alienware 500Hz Gaming AW2524H | Alienware AW2524H Monitor Users Guide - Page 33
5. Open the protective cover on the monitor to access the VESA slot on the display back cover. 6. Carefully insert the tabs on the stand riser into the slots on the display back cover and press down the stand assembly to snap it into place. 7. Hold the stand riser and lift the monitor carefully, - Dell Alienware 500Hz Gaming AW2524H | Alienware AW2524H Monitor Users Guide - Page 34
so that the cables are organized. CAUTION: Do not plug the power cable into the wall outlet or turn on the monitor until you are instructed to do so. 34 | Setting up the monitor - Dell Alienware 500Hz Gaming AW2524H | Alienware AW2524H Monitor Users Guide - Page 35
The appearance of the lock may vary. Connecting your monitor WARNING: Before you begin any of the procedures in this section, follow the Safety instructions. NOTE: Dell monitors are designed to work optimally with the Dellsupplied cables inside the box. Dell does not guarantee the video quality and - Dell Alienware 500Hz Gaming AW2524H | Alienware AW2524H Monitor Users Guide - Page 36
. 5. Turn on the monitor and the computer. If your monitor displays an image, installation is complete. If it does not display an image, see Common problems. 36 | Setting up the monitor - Dell Alienware 500Hz Gaming AW2524H | Alienware AW2524H Monitor Users Guide - Page 37
removing the stand that is shipped with your monitor. If you are removing a stand that you purchased from any other source, follow the setup instructions that are included with the stand. To remove the stand: 1. Turn off the monitor. 2. Disconnect the cables from the computer. 3. Place the monitor - Dell Alienware 500Hz Gaming AW2524H | Alienware AW2524H Monitor Users Guide - Page 38
VESA wall mounting (optional) NOTE: Use M4 x 10 mm screws to connect the monitor to the wallmounting kit. Refer to the instructions that come with the VESA-compatible wall mounting kit. 1. Place the monitor panel on a soft cloth or cushion on a stable flat surface. 2. Remove the monitor - Dell Alienware 500Hz Gaming AW2524H | Alienware AW2524H Monitor Users Guide - Page 39
Operating the monitor Turn on the monitor Press the power button to turn on the monitor. Using the joystick Use the joystick at the bottom of the monitor to make On-Screen Display (OSD) adjustments. 1. Press the joystick or move it back/left/right to launch the Menu Launcher. 2. Move the joystick - Dell Alienware 500Hz Gaming AW2524H | Alienware AW2524H Monitor Users Guide - Page 40
Joystick Description • For 4-way (left, right, forward, and back) directional navigation. • Toggles through the menu items. • Increases or decreases the parameters of selected menu item. Selects and enters the submenu. Returns to the upper-level menu or exits from the current menu. By default, - Dell Alienware 500Hz Gaming AW2524H | Alienware AW2524H Monitor Users Guide - Page 41
Label 2 3 Icon Description When you move the joystick to the left or right to toggle through the shortcut functions, the selected item will be highlighted and shifted to the center position. Press the joystick to enter its submenu. After you change the settings by moving the joystick, press the - Dell Alienware 500Hz Gaming AW2524H | Alienware AW2524H Monitor Users Guide - Page 42
Accessing the menu system After you change the settings, press the joystick to save the changes before proceeding to another menu or exit the OSD menu. NOTE: To exit the current menu item and return to the previous menu, move the joystick to the left. Icon Menu and submenu Description Game Use - Dell Alienware 500Hz Gaming AW2524H | Alienware AW2524H Monitor Users Guide - Page 43
a red/yellow tint. • Cool: Presents colors at higher color temperatures. The screen appears cooler with a blue tint. • Custom Color: Allows you to manually adjust the color settings. Use the joystick to adjust the three colors (R, G, B) values and create your own preset color modes. Operating the - Dell Alienware 500Hz Gaming AW2524H | Alienware AW2524H Monitor Users Guide - Page 44
Icon Menu and submenu Description Game Enhance The feature offers three functions to enhance your Mode gameplay experience. Overclock • Off: To disable the functions under Game Enhance Mode. • Timer: To disable or enable the timer at the upper left corner of the display. The timer shows the - Dell Alienware 500Hz Gaming AW2524H | Alienware AW2524H Monitor Users Guide - Page 45
Icon Menu and submenu Description Response Time Allows you to set the Response Time to Fast, Super Fast or Extreme. NOTE: The function is disabled when NVIDIA ULMB is set to On. Dark Stabilizer The feature improves the visibility in the dark gaming scenarios. The higher the value (between 0 to - Dell Alienware 500Hz Gaming AW2524H | Alienware AW2524H Monitor Users Guide - Page 46
Icon Menu and submenu Description Brightness/ Use this menu to activate Brightness/Contrast Contrast adjustment. Brightness Contrast Brightness adjusts the luminance of the backlight. Move the joystick to adjust the brightness level (minimum 0/maximum 100). Adjust Brightness first, and then - Dell Alienware 500Hz Gaming AW2524H | Alienware AW2524H Monitor Users Guide - Page 47
Icon Menu and submenu Description Input Source Use this menu to select between the different video signals that may be connected to your monitor. DP HDMI 1 HDMI 2 Auto Select Select the DP input when you are using the DisplayPort (DP) connector. Press the joystick to confirm the selection. - Dell Alienware 500Hz Gaming AW2524H | Alienware AW2524H Monitor Users Guide - Page 48
Icon Menu and submenu Description AlienFX Lighting Adjusts the LED light settings for the Alienware logo, number graphic, and Power button. Before making any adjustments, select any or all of these 3 zones from the submenus. The following illustrations indicate the lighting zones. 48 | - Dell Alienware 500Hz Gaming AW2524H | Alienware AW2524H Monitor Users Guide - Page 49
Icon Menu and submenu Description All Zones Zone 1: Logo Zone 2: Number To specify an LED lighting color for the selected zone, select On, move the joystick to highlight Custom Color, and press the joystick to enter its submenu. Zone 3: Power Button Then move the joystick to make a selection - Dell Alienware 500Hz Gaming AW2524H | Alienware AW2524H Monitor Users Guide - Page 50
Icon Menu and submenu Description The following table depicts the color number and the RGB codes used for the 20 LED colors. No. R G B To turn off the light for All Zones/Zone 1/Zone 2, select Off. For Zone 3, you may specify to turn off the light when the monitor is in on or standby mode. - Dell Alienware 500Hz Gaming AW2524H | Alienware AW2524H Monitor Users Guide - Page 51
Icon Menu and submenu Description Custom It is a read-only menu. When you use Custom Color or Spectrum to make LED lighting adjustments, this menu status shows Off; when you make the LED lighting adjustments through AlienFX application, the status shows On. Spectrum The default setting is Off. - Dell Alienware 500Hz Gaming AW2524H | Alienware AW2524H Monitor Users Guide - Page 52
: The default preset location for the monitoring rectangle is Right Handed. You can also choose Centered or Left Handed. • Rectangle Location: Manually adjust the location of the monitoring rectangle. • Rectangle Size: Manually adjust the size of the monitoring rectangle. 52 | Operating the monitor - Dell Alienware 500Hz Gaming AW2524H | Alienware AW2524H Monitor Users Guide - Page 53
NVIDIA ULMB (Ultra Low Motion Blur) helps have less of a motion blur effect while you are watching fastmoving images. When the graphics card supports GSYNC, make sure that the Enable G-SYNC function is not selected in the NVIDIA Control Panel. NOTE: This function is available with the following - Dell Alienware 500Hz Gaming AW2524H | Alienware AW2524H Monitor Users Guide - Page 54
Icon Menu and submenu Description Menu Use this menu to adjust the settings of the OSD, such as, the languages of the OSD, the amount of time the menu remains on screen, and so on. Language Transparency Timer Reset Menu Sets the OSD display to one of the eight languages: English, Spanish, - Dell Alienware 500Hz Gaming AW2524H | Alienware AW2524H Monitor Users Guide - Page 55
firmware version of your monitor. Displays the Service Tag of your monitor. The Service Tag is a unique alphanumeric identifier that is required when you contact Dell technical support, access warranty information, search for latest drivers on Dell support website and so on. Operating the monitor - Dell Alienware 500Hz Gaming AW2524H | Alienware AW2524H Monitor Users Guide - Page 56
Icon Menu and submenu Description Ambient Light When you turn it On, the monitor automatically adjusts Sensor the brightness of the display back-light based on ambient light conditions. The default setting is Off. NOTE: When HDR content is displayed, this option is disabled. Eco Mode When - Dell Alienware 500Hz Gaming AW2524H | Alienware AW2524H Monitor Users Guide - Page 57
OSD warning message When you adjust the Brightness level above the default level for the first time, the following message appears: NOTE: If you select Yes, the message will not appear the next time you changes the Brightness setting. When you change the default setting of power saving features for - Dell Alienware 500Hz Gaming AW2524H | Alienware AW2524H Monitor Users Guide - Page 58
When NVIDIA Reflex Latency Analyzer is turned On, the following message appears: When NVIDIA Reflex Latency Analyzer is On, if you connect any USB peripheral other than a mouse to the designated port, the following message appears: When one of the following is selected or turned on, the OSD Status - Dell Alienware 500Hz Gaming AW2524H | Alienware AW2524H Monitor Users Guide - Page 59
and wake up the monitor to gain access to the OSD. See Troubleshooting for more information. Setting the maximum resolution NOTE: The steps may you have a Dell desktop or a laptop: • Go to www.dell.com/support, enter your service tag, and download the latest driver for your graphics card. If you are - Dell Alienware 500Hz Gaming AW2524H | Alienware AW2524H Monitor Users Guide - Page 60
2 OS: 381.65 or later. AMD For a full range of HDR capable AMD graphics cards, see www.amd.com. Read the HDR driver support information and download the latest driver. Intel (Integrated Graphics) HDR capable processor: CannonLake or later Suitable HDR player: Windows 10 Movies & TV app Operating - Dell Alienware 500Hz Gaming AW2524H | Alienware AW2524H Monitor Users Guide - Page 61
only for the stand that was shipped with your monitor. If you are attaching a stand that you purchased from any other source, follow the setup instructions that were included with the stand. Tilt and swivel extensions With the stand attached to the monitor, you can tilt and swivel the monitor for - Dell Alienware 500Hz Gaming AW2524H | Alienware AW2524H Monitor Users Guide - Page 62
Rotating the display Before you rotate the display, ensure it is completely extended vertically and completely tilted up to avoid hitting the bottom edge of the monitor. Rotate clockwise 62 | Operating the monitor - Dell Alienware 500Hz Gaming AW2524H | Alienware AW2524H Monitor Users Guide - Page 63
computer, you require an updated graphics driver that is not included with this monitor. To download the graphics driver, go to www.dell.com/support and see the Download section for Video Drivers for latest driver updates. NOTE: In the Portrait mode, you may experience performance degradation when - Dell Alienware 500Hz Gaming AW2524H | Alienware AW2524H Monitor Users Guide - Page 64
then set the preferred rotation. NOTE: If you do not see the rotation option or it is not working correctly, go to www.dell.com/support and download the latest driver for your graphics card. 64 | Operating the monitor - Dell Alienware 500Hz Gaming AW2524H | Alienware AW2524H Monitor Users Guide - Page 65
in the query field at www.dell.com/support/drivers, and download the latest version of Alienware Command Center Application. 2. Navigate to the folder in which you saved the setup files. 3. Double-click the setup file and follow the on-screen instructions to complete the installation. Using AlienFX - Dell Alienware 500Hz Gaming AW2524H | Alienware AW2524H Monitor Users Guide - Page 66
Setting the lighting effects The LIGHTING panel provides various lighting effects. You may click Effect to open a dropdown list with available options. NOTE: The LIGHTING panel appears only when the supplied USB 3.2 Gen 1 (5 Gbps) upstream cable is connected to your Alienware monitor and computer. - Dell Alienware 500Hz Gaming AW2524H | Alienware AW2524H Monitor Users Guide - Page 67
Color The lights will light in a single static color. 1. Pick a preferred color from the color palette or the list of PRESET COLORS. The selected color and its RGB color codes will be displayed on the right field. NOTE: To change the color, use the up and down arrow buttons beside the R/G/B boxes to - Dell Alienware 500Hz Gaming AW2524H | Alienware AW2524H Monitor Users Guide - Page 68
Troubleshooting The following table provides the information about the problems you might encounter and the possible solutions: What you experience Possible solution No LIGHTING panel Ensure that the supplied USB 3.2 Gen 1 (5 Gbps) upstream cable is - Dell Alienware 500Hz Gaming AW2524H | Alienware AW2524H Monitor Users Guide - Page 69
Troubleshooting WARNING: Before you begin any of the procedures in this section, follow the Safety instructions. Self-test Your monitor provides a self-test feature that allows you to check also appears during normal operation, if the video cable is disconnected or damaged. Troubleshooting | 69 - Dell Alienware 500Hz Gaming AW2524H | Alienware AW2524H Monitor Users Guide - Page 70
and the monitor. After performing the above steps, if the monitor displays no video output, then the problem may be with the graphics card or the computer. Built-in diagnostics Your monitor has a built-in diagnostic is functioning properly. Check the video card and computer. 70 | Troubleshooting - Dell Alienware 500Hz Gaming AW2524H | Alienware AW2524H Monitor Users Guide - Page 71
The following table contains general information about common monitor problems you might encounter and the possible solutions: Common symptoms No video/ power LED off No monitor to factory settings. Check environmental factors. Relocate the monitor and test in another room. Troubleshooting | 71 - Dell Alienware 500Hz Gaming AW2524H | Alienware AW2524H Monitor Users Guide - Page 72
Screen has one or more lines Synchronization Screen is problems scrambled or appears torn Possible solutions • Cycle power On • For more information on Dell Monitor Quality and Pixel Policy, see Dell support site: www.dell.com/pixelguidelines. • Cycle power On-Off. • Pixel 72 | Troubleshooting - Dell Alienware 500Hz Gaming AW2524H | Alienware AW2524H Monitor Users Guide - Page 73
Common symptoms Safety related issues Intermittent problems Missing color Wrong color What you experience Possible solutions Visible signs of • Do not perform any troubleshooting smoke or sparks steps. • Contact Dell immediately. Monitor • Ensure that the video cable connecting malfunctions - Dell Alienware 500Hz Gaming AW2524H | Alienware AW2524H Monitor Users Guide - Page 74
Product specific problems Specific symptoms What you experience Possible solutions Screen image is too Image is Reset the monitor to factory of appears on the Options or Mac Energy Saver setting. time screen • Alternatively, use a dynamically changing screensaver. 74 | Troubleshooting - Dell Alienware 500Hz Gaming AW2524H | Alienware AW2524H Monitor Users Guide - Page 75
6500 XT series or higher. • Consult with your graphics card vendor to determine whether your graphics card supports 480 Hz refresh rate. • For computers with AMD graphics cards, ensure you are using Windows 10 or Windows that the Overclock function in the OSD is set to 500Hz. Troubleshooting | 75 - Dell Alienware 500Hz Gaming AW2524H | Alienware AW2524H Monitor Users Guide - Page 76
• Ensure that you have set the size and location of the detection area to your preferred setting. Fan problem The fan inside This is a normal activity. The fan runs the monitor continuously for about 9 minutes after after your monitor goes into sleep mode or is turned off. 76 | Troubleshooting - Dell Alienware 500Hz Gaming AW2524H | Alienware AW2524H Monitor Users Guide - Page 77
surroundings. Electromagnetic fields can cause screen flickering. If there is another device plugged into the same power strip as the monitor, try to remove it. Troubleshooting | 77 - Dell Alienware 500Hz Gaming AW2524H | Alienware AW2524H Monitor Users Guide - Page 78
with AMD graphics card, go to AMD RADEON PRO AND AMD FIREPRO SETTINGS>Display>Color Depth, and select 10 bpc from the dropdown list. 78 | Troubleshooting - Dell Alienware 500Hz Gaming AW2524H | Alienware AW2524H Monitor Users Guide - Page 79
Universal Serial Bus (USB) specific problems Specific symptoms What you experience Possible solutions USB interface is USB peripherals not working are not working • USB-extender cable to position the wireless USB receiver as far away as possible from the USB 3.2 port. Troubleshooting | 79 - Dell Alienware 500Hz Gaming AW2524H | Alienware AW2524H Monitor Users Guide - Page 80
located at www.dell.com/regulatory_compliance. Contacting Dell To contact Dell for sales, technical support, or customer service issues, see www.dell.com/contactdell. NOTE: Availability varies by country and product, and some services may not be available in your country. NOTE: If you do not have an
Alienware AW2524H Monitor
User’s Guide
Monitor Model: AW2524H
Regulatory Model: AW2524Hb