Dell Alienware 500Hz Gaming AW2524H Alienware AW2524H Monitor Users Guide - Page 71

Common problems, Input Source, Brightness/Contrast

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Common problems The following table contains general information about common monitor problems you might encounter and the possible solutions: Common symptoms No video/ power LED off No video/ power LED on Poor focus Shaky/jittery video What you experience No picture • • • • No picture or no • brightness • • • • Picture is fuzzy, • blurry, or • ghosting • Wavy picture or • fine movement • • Possible solutions Ensure that the video cable connecting the monitor and the computer is properly connected and secure. Verify that the power outlet is functioning properly using any other electrical equipment. Ensure that the power button is depressed fully. Ensure that the correct input source is selected in the Input Source menu. Increase brightness and contrast controls in the Brightness/Contrast menu. Perform monitor self-test feature check. Check for bent or broken pins in the video cable connector. Run the built-in diagnostics. Ensure that the correct input source is selected in the Input Source menu. Eliminate video extension cables. Reset the monitor to factory settings. Change the video resolution to the correct aspect ratio. Reset the monitor to factory settings. Check environmental factors. Relocate the monitor and test in another room. Troubleshooting | 71

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Troubleshooting
|
71
Common problems
The following table contains general information about common monitor
problems you might encounter and the possible solutions:
Common
symptoms
What you
experience
Possible solutions
No video/
power LED off
No picture
•
Ensure that the video cable connecting
the monitor and the computer is properly
connected and secure.
•
Verify that the power outlet is
functioning properly using any other
electrical equipment.
•
Ensure that the power button is
depressed fully.
•
Ensure that the correct input source is
selected in the
Input Source
menu.
No video/
power LED on
No picture or no
brightness
•
Increase brightness and contrast controls
in the
Brightness/Contrast
menu.
•
Perform monitor self-test feature check.
•
Check for bent or broken pins in the
video cable connector.
•
Run the built-in diagnostics.
•
Ensure that the correct input source is
selected in the
Input Source
menu.
Poor focus
Picture is fuzzy,
blurry, or
ghosting
•
Eliminate video extension cables.
•
Reset the monitor to factory settings.
•
Change the video resolution to the
correct aspect ratio.
Shaky/jittery
video
Wavy picture or
fine movement
•
Reset the monitor to factory settings.
•
Check environmental factors.
•
Relocate the monitor and test in another
room.