Dell Alienware 500Hz Gaming AW2524H Alienware AW2524H Monitor Users Guide - Page 75

Troubleshooting, Overclock, 500Hz, Specific symptoms, What you, experience, Possible solutions

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Specific symptoms What you experience Possible solutions Monitor and notebook show different refresh rate value When • If the system uses Intel graphics card, connected to a check whether it supports up to 480 notebook with Hz refresh rate. the monitor set • Add one RAM memory to the to 1920 x 1080 notebook to increase the memory at 480 Hz, and bandwidth. with HDR enabled, the monitor OSD shows that the *To achieve 500 Hz refresh rate, ensure that the Overclock function in the OSD is set to 500Hz. monitor is only displaying 360 Hz refresh rate Cannot achieve 480/500* Hz refresh rate The monitor • Ensure that the monitor is connected cannot display to the computer with the DP cable with 480/500 that came with the monitor. Hz refresh rate • It is recommended that you are using one of the following graphics cards: -NVIDIA RTX 30 series or higher. -Intel Iris Xe with 11th or 12th Gen CPUs or higher. -AMD RX 6500 XT series or higher. • Consult with your graphics card vendor to determine whether your graphics card supports 480 Hz refresh rate. • For computers with AMD graphics cards, ensure you are using Windows 10 or Windows 11. • For computers with Intel or NVIDIA graphics cards, ensure you are using  Windows 11. *To achieve 500 Hz refresh rate, ensure that the Overclock function in the OSD is set to 500Hz. Troubleshooting | 75

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Troubleshooting
|
75
Monitor and
notebook show
different refresh
rate value
When
connected to a
notebook with
the monitor set
to 1920 x 1080
at 480 Hz, and
with HDR
enabled, the
monitor OSD
shows that the
monitor is only
displaying 360
Hz refresh rate
•
If the system uses Intel graphics card,
check whether it supports up to 480
Hz refresh rate.
•
Add one RAM memory to the
notebook to increase the memory
bandwidth.
*To achieve 500 Hz refresh rate, ensure
that the
Overclock
function in the OSD
is set to
500Hz
.
Cannot achieve
480/500* Hz
refresh rate
The monitor
cannot display
with 480/500
Hz refresh rate
•
Ensure that the monitor is connected
to the computer with the DP cable
that came with the monitor.
•
It is recommended that you are using
one of the following graphics cards:
-NVIDIA RTX 30 series or higher.
-Intel Iris Xe with 11th or 12th Gen
CPUs or higher.
-AMD RX 6500 XT series or higher.
•
Consult with your graphics card
vendor to determine whether your
graphics card supports 480 Hz
refresh rate.
•
For computers with AMD graphics
cards, ensure you are using Windows
10 or Windows 11.
•
For computers with Intel or NVIDIA
graphics cards, ensure you are using
Windows 11.
*To achieve 500 Hz refresh rate, ensure
that the
Overclock
function in the OSD
is set to
500Hz
.
Specific symptoms
What you
experience
Possible solutions