Dell E6500 Quick Reference Guide - Page 35

Error Messages, see Contacting Dell - cpu

Page 35 highlights

Code Description (repetitive short beeps) Suggested Remedy 4 RAM Read/Write 1 Ensure that no special memory failure module/memory connector placement requirements exist (see your Service Manual at support.dell.com). 2 Verify that the memory modules that you are installing are compatible with your computer (see your Service Manual at support.dell.com). 3 If the problem persists, contact Dell. 5 Real-time clock 1 Replace the battery (see your Service Manual failure. Possible at support.dell.com). battery failure or 2 If the problem persists, contact Dell. motherboard failure. 6 Video BIOS Test Contact Dell. Failure 7 CPU-cache test Contact Dell. failure Error Messages CAUTION: Before you begin any of the procedures in this section, follow the safety instructions that shipped with your computer. If the message is not listed, see the documentation for the operating system or the program that was running when the message appeared. AU X I L I A R Y DEVICE FAILURE - The touch pad or external mouse may be faulty. For an external mouse, check the cable connection. Enable the Pointing Device option in the system setup program. See your Service Manual at support.dell.com for more information. If the problem persists, contact Dell (see "Contacting Dell" on page 65). BA D C O M M A N D O R FILE N A M E - Ensure that you have spelled the command correctly, put spaces in the proper place, and used the correct pathname. C A C H E D I S A B L E D D U E T O F A I L U R E - The primary cache internal to the microprocessor has failed. Contact Dell (see "Contacting Dell" on page 65). Troubleshooting 35

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Troubleshooting
35
Error Messages
CAUTION:
Before you begin any of the procedures in this section, follow the
safety instructions that shipped with your computer.
If the message is not listed, see the documentation for the operating system
or the program that was running when the message appeared.
A
UXILIARY
DEVICE
FAILURE
The touch pad or external mouse may be faulty.
For an external mouse, check the cable connection. Enable the
Pointing
Device
option in the system setup program. See your
Service Manual
at
support.dell.com
for more information. If the problem persists, contact Dell
(see "Contacting Dell" on page 65).
B
AD
COMMAND
OR
FILE
NAME
Ensure that you have spelled the command
correctly, put spaces in the proper place, and used the correct pathname.
C
ACHE
DISABLED
DUE
TO
FAILURE
The primary cache internal to the
microprocessor has failed. Contact Dell (see "Contacting Dell" on page 65).
4
RAM Read/Write
failure
1
Ensure that no special memory
module/memory connector placement
requirements exist (see
your
Service Manual
at
support.dell.com
).
2
Verify that the memory modules that you are
installing are compatible with your computer
(see
your
Service Manual
at
support.dell.com
).
3
If the problem persists, contact Dell.
5
Real-time clock
failure. Possible
battery failure or
motherboard failure.
1
Replace the battery (see
your
Service Manual
at
support.dell.com
).
2
If the problem persists, contact Dell.
6
Video BIOS Test
Failure
Contact Dell.
7
CPU-cache test
failure
Contact Dell.
Code
(repetitive
short beeps)
Description
Suggested Remedy