Dell E6500 Quick Reference Guide - Page 46

Memory Problems, Lockups and Software Problems

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Memory Problems CAUTION: Before you begin any of the procedures in this section, follow the safety information that shipped with your computer. IF YOU RECEIVE AN INSUFFICIENT MEMORY MESSAGE - • Save and close any open files and exit any open programs you are not using to see if that resolves the problem. • See the software documentation for minimum memory requirements. If necessary, install additional memory (see your Service Manual at support.dell.com). • Reseat the memory modules (see your Service Manual at support.dell.com) to ensure that your computer is successfully communicating with the memory. • Run the Dell Diagnostics (see "Dell Diagnostics" on page 42). IF YOU EXPERIENCE OTHER MEMORY PROBLEMS - • Reseat the memory modules (see your Service Manual at support.dell.com) to ensure that your computer is successfully communicating with the memory. • Ensure that you are following the memory installation guidelines (see your Service Manual at support.dell.com). • Ensure that the memory you are using is supported by your computer. For more information about the type of memory supported by your computer, see "Memory" on page 24. • Run the Dell Diagnostics (see "Dell Diagnostics" on page 42). Lockups and Software Problems CAUTION: Before you begin any of the procedures in this section, follow the safety information that shipped with your computer. The computer does not start up ENSURE THAT THE POWER CABLE IS FIRMLY CONNECTED TO THE COMPUTER AND TO THE ELECTRICAL OUTLET 46 Troubleshooting

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46
Troubleshooting
Memory Problems
CAUTION:
Before you begin any of the procedures in this section, follow the
safety information that shipped with your computer.
I
F
YOU
RECEIVE
AN
INSUFFICIENT
MEMORY
MESSAGE
—
•
Save and close any open files and exit any open programs you are not using
to see if that resolves the problem.
•
See the software documentation for minimum memory requirements. If
necessary, install additional memory (see
your
Service Manual
at
support.dell.com
).
•
Reseat the memory modules (see
your
Service Manual
at
support.dell.com
) to ensure that your computer is successfully
communicating with the memory.
•
Run the Dell Diagnostics (see "Dell Diagnostics" on page 42).
I
F
YOU
EXPERIENCE
OTHER
MEMORY
PROBLEMS
—
•
Reseat the memory modules (see
your
Service Manual
at
support.dell.com
) to ensure that your computer is successfully
communicating with the memory.
•
Ensure that you are following the memory installation guidelines (see
your
Service Manual
at
support.dell.com
).
•
Ensure that the memory you are using is supported by your computer. For
more information about the type of memory supported by your computer,
see "Memory" on page 24.
•
Run the Dell Diagnostics (see "Dell Diagnostics" on page 42).
Lockups and Software Problems
CAUTION:
Before you begin any of the procedures in this section, follow the
safety information that shipped with your computer.
The computer does not start up
E
NSURE
THAT
THE
POWER
CABLE
IS
FIRMLY
CONNECTED
TO
THE
COMPUTER
AND
TO
THE
ELECTRICAL
OUTLET