Denon AVR 788 Owners Manual - English - Page 69

Symptom, Cause, Countermeasure, Audio, Video - subwoofer not working

Page 69 highlights

Getting Started Connections Setup Playback Remote Control Multi-Zone Information Troubleshooting GAudioH Symptom No sound is produced from center speaker. No sound is produced from surround speakers. No sound is produced from surround back speaker. No sound is produced from subwoofer. No test tones are produced when remote control unit's TEST button is pressed. DTS sound is not output. HDMI audio signals are not output from speakers. Cause Countermeasure • You are playing a monaural • The mode is set to something source (TV, AM radio broadcast, other than "STANDARD". etc.) in the STANDARD mode. • The surround mode is set to • Set to a surround playback "STEREO", "DIRECT" or "PURE mode. DIRECT". • The surround back speaker's • Check the setting and change it power amplifier is assigned to a as necessary. different channel. • Surround back speaker setting is • Set to something other than set to "None". "None". • Surround mode not set to a mode • Select a surround playback for 6.1- or 7.1-channel playback. mode. • Subwoofer's power not turned • Turn on the subwoofer's power. on. • The "Subwoofer" setting at • Set to "Yes". "Speaker Configuration" is set to "No". • The subwoofer is not properly • Check the connections. connected. • The subwoofer's volume is • Adjust the subwoofer's volume turned off. to an appropriate level. • Surround mode not set to • Set to the STANDARD mode. "STANDARD". • DVD player's audio output setting • Set the DVD player. For details, is not set to bitstream. refer to the DVD player's operating instructions. • DVD player is not compatible • Use a DTS-compatible player. with DTS sound playback. • The AVR-788's "Input Mode" • Set to the "Auto" or "DTS" setting is set to "PCM". mode. • The "Manual Setup" - "HDMI • Set to "AMP". Setup" - "HDMI Audio Out" setting is set to "TV". Page 34 35 29 24 35 - 24 9 46 34 - - 32 25 ENGLISH Symptom No sound is output from the monitor connected with HDMI connections. Cause Countermeasure • The "Manual Setup" - "HDMI • Set to "TV". Setup" - "HDMI Audio Out" setting is set to "AMP". Page 25 GVideoH Symptom No picture appears. No picture appears with HDMI connections. Picture cannot be recorded. DVDs cannot be copied on a VCR. Cause Countermeasure • The connections between the • Check the connections. AVR-788 and monitor are faulty. • The monitor's input setting is • Set properly. wrong. • PURE DIRECT mode is set. • Cancel the PURE DIRECT mode. • The player is connected using the • High definition (1080i/720p) and component input connectors, the progressive (480p/576p) video monitor is connected using the signals are not down-converted. video (yellow) or S-Video output Set the player to interlace connectors. (480i/576i) signals. • The connections to the HDMI • Check the connections. connectors are faulty. • HDMI input setting is improper. • Check the HDMI input setting. • The monitor is not compatible • Connect a monitor that is with copyright protection compatible with copyright (HDCP). protection (HDCP). • The HDMI format of the player • Match the HDMI format of the and monitor do not match. player and monitor. • Input source does not match • The video conversion function recorder's video connection does not work for the REC connector (video or S-Video). OUT connectors. Match the input source and recorder connections. • This is not a malfunction. Most - movie software includes copy prevention signals and cannot be copied. Page 11 ~ 17 - 35 - 11 32 11 11 14 - 66

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¶¶
Getting Started
Connections
Setup
Playback
Remote Control
Multi-Zone
Information
ENGLISH
Symptom
Cause
Countermeasure
Page
No sound is
produced from
center speaker.
• You are playing a monaural
source (TV, AM radio broadcast,
etc.) in the STANDARD mode.
• The mode is set to something
other than “STANDARD”
.
34
No sound
is produced
from surround
speakers.
• The surround mode is set to
“STEREO”
, “DIRECT” or “PURE
DIRECT”
.
• Set to a surround playback
mode.
35
No sound is
produced from
surround back
speaker.
• The surround back speaker’s
power amplifier is assigned to a
different channel.
• Surround back speaker setting is
set to “None”
.
• Surround mode not set to a mode
for 6.1- or 7.1-channel playback.
• Check the setting and change it
as necessary.
• Set to something other than
“None”
.
• Select
a
surround
playback
mode.
29
24
35
No sound is
produced from
subwoofer.
• Subwoofer’s power not turned
on.
• The “Subwoofer”
setting
at
“Speaker Configuration” is set to
“No”
.
• The subwoofer is not properly
connected.
• The
subwoofer’s
volume
is
turned off.
• Turn on the subwoofer’s power.
• Set to “Yes”
.
• Check the connections.
• Adjust the subwoofer’s volume
to an appropriate level.
24
9
46
No test tones are
produced when
remote control
unit’s
TEST
button
is pressed.
• Surround
mode
not
set
to
“STANDARD”
.
• Set to the STANDARD mode.
34
DTS sound is not
output.
• DVD player’s audio output setting
is not set to bitstream.
• DVD player is not compatible
with DTS sound playback.
• The AVR-788’s “Input Mode”
setting is set to “PCM”
.
• Set the DVD player. For details,
refer
to
the
DVD
player’s
operating instructions.
• Use a DTS-compatible player.
• Set to the “Auto” or “DTS”
mode.
32
HDMI audio
signals are not
output from
speakers.
• The “Manual Setup” – “HDMI
Setup” – “HDMI Audio Out”
setting is set to “TV”
.
• Set to “AMP”
.
25
Symptom
Cause
Countermeasure
Page
No sound is
output from
the monitor
connected
with HDMI
connections.
• The “Manual Setup” – “HDMI
Setup” – “HDMI Audio Out”
setting is set to “AMP”
.
• Set to “TV”
.
25
G
Audio
H
Symptom
Cause
Countermeasure
Page
No picture
appears.
• The connections between the
AVR-788 and monitor are faulty.
• The monitor’s input setting is
wrong.
• PURE DIRECT mode is set.
• The player is connected using the
component input connectors, the
monitor is connected using the
video (yellow) or S-Video output
connectors.
• Check the connections.
• Set properly.
• Cancel the PURE DIRECT mode.
• High definition (1080i/720p) and
progressive (480p/576p) video
signals are not down-converted.
Set
the
player
to
interlace
(480i/576i) signals.
11 ~ 17
35
No picture
appears
with HDMI
connections.
• The connections to the HDMI
connectors are faulty.
• HDMI input setting is improper.
• The monitor is not compatible
with
copyright
protection
(HDCP).
• The HDMI format of the player
and monitor do not match.
• Check the connections.
• Check the HDMI input setting.
• Connect
a
monitor
that
is
compatible
with
copyright
protection (HDCP).
• Match the HDMI format of the
player and monitor.
11
32
11
11
Picture cannot be
recorded.
• Input source does not match
recorder’s
video
connection
connector (video or S-Video).
• The video conversion function
does not work for the REC
OUT
connectors.
Match
the
input
source
and
recorder
connections.
14
DVDs cannot be
copied on a VCR.
• This is not a malfunction. Most
movie software includes copy
prevention signals and cannot be
copied.
G
Video
H
Troubleshooting