Dymo LabelManager® PnP User Guide 1 - Page 10

Troubleshooting Review the following possible solutions if you encounter a problem while using your label maker. Problem/Error Message Poor Print Quality Poor Cutter Performance Printer is disconnected or turned off Printer error Battery level is too low to print Battery is not functioning properly Battery is not charging Battery level is getting low or too low Solution Ensure label cassette is installed properly. Clean the print head. See Cleaning the Label Maker. Replace the label cassette. Clean the cutter blade. See Cleaning the Label Maker. The label maker is disconnected or turned off. Make sure the USB cable is connected and the printer is turned on. Make sure the label cassette is inserted properly and is not jammed or empty. Battery charge level is too low to print. Charge the battery and reprint the label. Verify the battery is inserted properly. Otherwise, contact Customer Support. Make sure the label maker is connected to a powered USB port. Connect the label maker to a powered USB port to begin charging. If you still need assistance, visit the support section of the DYMO Web site at www.dymo.com. 8