Dyson DC16 User Guide - Page 14

LIMITED WARRANTY AND CUSTOMER CARE Dyson Customer Care If you have a question about your Dyson appliance please call the Dyson Helpline: US 1-866-693-9766 or Canada 1-877-397-6622 with your serial number and details of where/when you bought the appliance, or contact us via the Dyson website. The serial number can be found on the main body of the machine behind the clear binTM. Most questions can be solved over the phone or by email with one of our Helpline staff. If your appliance needs service, call the Dyson Helpline so we can discuss the available options. If your machine is under warranty, and the repair is covered, it will be repaired at no cost. Dyson Helpline: US 1-866-693-9766 toll free, 7 days a week. CA 1-877-397-6622 toll free, 6 days a week. Please register as a Dyson owner Thank you for choosing to buy a Dyson appliance. To help us ensure you receive prompt and efficient service, please register as a Dyson owner. There are three ways to do this: • by completing and returning the enclosed form to us by mail • online at www.dyson.com • by calling the Dyson Helpline: US 1-866-693-9766 toll free CA 1-877-397-6622 toll free This will confirm ownership of your Dyson appliance in the event of an insurance loss, and enable us to contact you if necessary. Terms and conditions of the Dyson 2 year limited warranty What is covered: Your Dyson appliance is warranted against original defects in material and workmanship for a period of two years from the date of purchase, when used for private household purposes in accordance with the Dyson Owner's Manual. This warranty provides, at no extra cost to you, all labor and parts to place your appliance in proper operating condition during the warranty period. This warranty is subject to the following terms: What is not covered: Dyson, Inc. or Dyson Canada Limited shall not be liable for costs incurred as a result of: • Machines purchased from an unauthorized dealer. • Clearing blockages from your machine. • Use of parts not in accordance with the Dyson Owner's Manual. • Careless operation or handling, misuse and/or lack of maintenance or use not in accordance with the Dyson Owner's Manual. • External sources such as weather. • Repairs or alterations carried out by unauthorized parties or agents. • Use of the appliance other than for normal domestic purposes within the country of purchase, e.g. for commercial or rental purposes. • Use of parts and accessories other than those produced or recommended by Dyson, Inc. or Dyson Canada Limited. • Normal wear and tear, including normal wearing parts and power cord. 19568_USCAN_DC16_OPMAN.indd 14 3/7/08 09:43:46