Epson 680Pro User Manual - Page 161

For Users in North America If you purchased your printer in the United States or Canada, EPSON provides technical assistance 24 hours a day through the electronic support services and automated telephone services listed in the following table: Service World Wide Web EPSON Internet FTP Site EPSON E-MAIL Technical Support Automated Telephone Services Access From the Internet, you can reach EPSON Support at http://support.epson.com. At this site, you can download drivers and other files, look at documentation such as product brochures and user manuals, and access troubleshooting information. If you have Internet FTP capability, use your Web browser (or other software for FTP downloading) to log onto ftp.epson.com with the user name anonymous and your e-mail address as the password. To receive technical advice through e-mail, go to http://support.epson.com and complete the form under the troubleshooting tab, as requested. A variety of automated help services are available 24 hours a day, seven days a week. To use these services, you must have a touch tone telephone and call (800) 922-8911. To speak directly to a technical support representative, dial: (562) 276-4322 (U.S.), or (905) 709-2170 (Canada), 6 AM to 6 PM, Pacific Time, Monday through Friday. Toll or long distance charges may apply. Before you call, please have the following information ready: t Product name t Product serial number (located on the back of the printer) t Proof of purchase (such as a store receipt) and date of purchase D Customer Support Information D-3