Epson WorkForce Enterprise WF-C17590 Administrators Guide - Page 48

Email Server Connection Report Messages, SMTP Server Address - DNS Server

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2. Under Email Server, select Connection Test. 3. Click Start. Web Config tests the connection and displays the connection report when it is finished. Parent topic: Using an Email Server Email Server Connection Report Messages You can review the connection report messages to diagnose email server connection problems in Web Config. Message Description Connection test was successful. Connection to the server is successful SMTP server communication error. Check the following - Network Settings One of the following has occurred: • Product is not connected to a network • SMTP server is down • Network connection is disrupted while communicating • Received incomplete data POP3 server communication error. Check the following - Network Settings One of the following has occurred: • Product is not connected to a network • POP3 server is down • Network connection is disrupted while communicating • Received incomplete data An error occurred while connecting One of the following has occurred: to SMTP server. Check the following - SMTP Server Address - DNS Server • DNS resolution failed • Name resolution for an SMTP server failed An error occurred while connecting One of the following has occurred: to POP3 server. Check the following - POP3 Server Address - DNS Server • DNS resolution failed • Name resolution for a POP3 server failed SMTP server authentication error. SMTP server authentication failed Check the following - Authentication Method - Authenticated Account Authenticated Password 48

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48
2.
Under
Email Server
, select
Connection Test
.
3.
Click
Start
.
Web Config tests the connection and displays the connection report when it is finished.
Parent topic:
Using an Email Server
Email Server Connection Report Messages
You can review the connection report messages to diagnose email server connection problems in Web
Config.
Message
Description
Connection test was successful.
Connection to the server is successful
SMTP server communication error.
Check the following - Network
Settings
One of the following has occurred:
• Product is not connected to a network
• SMTP server is down
• Network connection is disrupted while communicating
• Received incomplete data
POP3 server communication error.
Check the following - Network
Settings
One of the following has occurred:
• Product is not connected to a network
• POP3 server is down
• Network connection is disrupted while communicating
• Received incomplete data
An error occurred while connecting
to SMTP server. Check the following
- SMTP Server Address - DNS Server
One of the following has occurred:
• DNS resolution failed
• Name resolution for an SMTP server failed
An error occurred while connecting
to POP3 server. Check the following
- POP3 Server Address - DNS Server
One of the following has occurred:
• DNS resolution failed
• Name resolution for a POP3 server failed
SMTP server authentication error.
Check the following - Authentication
Method - Authenticated Account -
Authenticated Password
SMTP server authentication failed