Epson WorkForce Pro WF-4820 Users Guide
Epson WorkForce Pro WF-4820 Manual
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- Epson WorkForce Pro WF-4820 | Users Guide - Page 1
WF-4820/WF-4830 Series User's Guide - Epson WorkForce Pro WF-4820 | Users Guide - Page 2
- Epson WorkForce Pro WF-4820 | Users Guide - Page 3
Contents WF-4820/WF-4830 Series User's Guide 15 Software Updates...34 Using Power Saving Settings ...35 Changing the Sleep Timer Settings 35 Changing the Power Off Timer Settings 37 Epson Connect Solutions for Smartphones, Tablets, and More 38 Setting Up Epson Connect Services 38 Using Epson - Epson WorkForce Pro WF-4820 | Users Guide - Page 4
...67 Loading Paper ...69 Loading Paper in the Cassette ...69 Paper Loading Capacity ...71 Double-sided Printing Capacity ...75 Borderless Paper Type Compatibility 77 Compatible Epson Papers...78 Paper or Media Type Settings - Printing Software 80 4 - Epson WorkForce Pro WF-4820 | Users Guide - Page 5
Settings - Windows 113 Selecting a Printing Preset - Windows 114 Selecting Extended Settings - Windows 116 Extended Settings - Windows 117 Printing Your Document - Windows 118 Locking Printer Settings - Windows 119 Locked Setting Options...121 Selecting Default Print Settings - Windows 122 5 - Epson WorkForce Pro WF-4820 | Users Guide - Page 6
Changing the Language of the Printer Software Screens 123 Changing Automatic Update Options 124 Printing with the Built-in Epson Driver - Windows 10 S 125 Selecting Print Settings - Windows 10 S 126 Printing on a Mac ...129 Selecting Basic Print Settings - Mac 130 Paper Source Options - Mac - Epson WorkForce Pro WF-4820 | Users Guide - Page 7
ScanSmart 169 Saving a Scan ...172 Attaching a Scan to Email...173 Sending a Scan to a Cloud Service 174 Printing a Scan ...175 Selecting Epson ScanSmart Settings 176 Changing the Epson Product...177 Changing the Scan Settings ...178 Changing the File Name Settings 180 Changing the Save Settings - Epson WorkForce Pro WF-4820 | Users Guide - Page 8
Utility - Mac 227 Dialing Fax Numbers from a Connected Telephone 230 Receiving Faxes...231 Fax Reception ...231 Receiving Faxes Automatically 232 Receiving Faxes Manually...232 Receiving a Fax by Polling ...233 Viewing a Fax on the LCD Screen (Using the Inbox 234 Saving Faxes to an External USB - Epson WorkForce Pro WF-4820 | Users Guide - Page 9
Box Status - Mac 254 Purchase Epson Ink Cartridges and Maintenance Box 255 Ink Cartridge and Maintenance Box Part Numbers 255 Removing and Installing Ink Cartridges 256 Printing with Black Ink and Expended Color Cartridges 262 Printing with Expended Color Cartridges - Windows 262 Printing with - Epson WorkForce Pro WF-4820 | Users Guide - Page 10
298 Noise After Ink Installation ...298 Software Installation Problems ...298 Solving Network Problems ...299 Product Cannot Connect to a Wireless Router or Access Point 299 Network Software Cannot Find Product on a Network 300 Product Does Not Appear in Mac Printer Window 301 Wireless Network - Epson WorkForce Pro WF-4820 | Users Guide - Page 11
Taskbar 316 Error After Cartridge Replacement 316 Printing is Slow ...317 Solving Page Layout and Content Problems 319 Inverted Image... 326 Incorrect Colors ...327 Solving Scanning Problems ...328 Scanning Software Does Not Operate Correctly 328 Cannot Start Epson Scan 2 ...329 Scanning Speed is - Epson WorkForce Pro WF-4820 | Users Guide - Page 12
Poor ...342 Received Fax is Not Printed ...342 Solving USB Device Problems ...342 Cannot View or Print from a USB Device 343 Cannot Save Uninstall Your Product Software...344 Uninstalling Product Software - Windows 344 Uninstalling Product Software - Mac 346 ...354 Ink Cartridge Specifications... - Epson WorkForce Pro WF-4820 | Users Guide - Page 13
362 Important Safety Instructions...362 General Product Safety Instructions 362 Ink Cartridge Safety Instructions 364 LCD Screen Safety Instructions 365 Wireless Connection Safety Instructions 366 Telephone Equipment Safety Instructions 366 Important Privacy Notice (Printer Serial Number 366 - Epson WorkForce Pro WF-4820 | Users Guide - Page 14
- Epson WorkForce Pro WF-4820 | Users Guide - Page 15
WF-4820/WF-4830 Series User's Guide Welcome to the WF-4820/WF-4830 Series User's Guide. For a printable PDF copy of this guide, click here. 15 - Epson WorkForce Pro WF-4820 | Users Guide - Page 16
product. Note: Your product may differ from the illustrations in this guide, but the instructions are the same. Using the Control Panel Product Parts Locations Checking for Software Updates Using Power Saving Settings Epson Connect Solutions for Smartphones, Tablets, and More Using AirPrint Setting - Epson WorkForce Pro WF-4820 | Users Guide - Page 17
Control Panel Buttons and Lights 1 power button and light 2 received fax light 3 home button 4 LCD screen 5 help button The LCD Screen Status Icon Information Navigating the LCD Screen Parent topic: Using the Control Panel 17 - Epson WorkForce Pro WF-4820 | Users Guide - Page 18
The LCD Screen 1 Select to show the Supply Status screen 2 Displays the network connection status. Select to set up network connections. 3 Select to change sound settings 4 Select to display the Fax Data Information screen 5 Displays various settings and functions. Swipe to the left to see - Epson WorkForce Pro WF-4820 | Users Guide - Page 19
the LCD screen for certain product status conditions. Press the icon to view or change the current network settings. Icons Description Displays additional information or instructions, such as loading paper or placing a document. Displays the Supply Status screen. 19 - Epson WorkForce Pro WF-4820 | Users Guide - Page 20
to change the settings. Displays the Fax Data Information screen. The indicated setting has changed. There is a problem with the indicated setting. Press the icon to resolve the problem. No Ethernet connection. An Ethernet connection is established. No Wi-Fi connection. A Wi-Fi network error has - Epson WorkForce Pro WF-4820 | Users Guide - Page 21
Close or open your fingers across the screen to zoom in or zoom out on a preview image Parent topic: Control Panel Buttons and Lights Entering Characters on the LCD Screen Follow these guidelines to enter characters for passwords and other settings. • To move the cursor, select the left or right - Epson WorkForce Pro WF-4820 | Users Guide - Page 22
Selecting the Date and Time Before faxing, select the current date, time, and daylight saving phase in your area, and choose your preferred date and time format. 1. Press the home button, if necessary. 2. Select Settings. 3. Select General Settings. 4. Select Basic Settings. 5. Select Date/Time - Epson WorkForce Pro WF-4820 | Users Guide - Page 23
setting to match the season. When you change from Winter to Summer, your product automatically sets its clock ahead one hour. When you change from Summer to Winter, it sets its clock back one hour. 8. Select Date/Time. 9. Select the date format you want to use. 10. Use the numeric keypad to - Epson WorkForce Pro WF-4820 | Users Guide - Page 24
3. Select Add New. 4. Select the function for which you want to set up a preset. You see the main screen for that function, such as the Copy screen: 5. Select the settings you want to save and select Register. You see a screen like this: 6. Select Name. 7. Use the displayed keyboard to enter a name - Epson WorkForce Pro WF-4820 | Users Guide - Page 25
When you copy, fax, or scan, you can use the preset by selecting Presets and selecting your preset name from the list. Parent topic: Using the Control Panel Related tasks Entering Characters on the LCD Screen Changing LCD Screen Language You can change the language used on the LCD screen. 1. Press - Epson WorkForce Pro WF-4820 | Users Guide - Page 26
2. Select Settings. 3. Select General Settings. You see a screen like this: 4. Select Basic Settings. 5. Select Sounds. 6. Select Normal Mode or Quiet Mode. Note: Press the icon on the home screen to switch between Normal Mode and Quiet Mode. 7. Select Button Press. 8. Press to decrease or 9. - Epson WorkForce Pro WF-4820 | Users Guide - Page 27
2. Select Settings. 3. Select General Settings. You see a screen like this: 4. Select Basic Settings. 5. Select LCD Brightness. 6. Do one of the following: • Press the - or + icons to decrease or increase the brightness. • Press the brightness level on the LCD screen, select a number from the - Epson WorkForce Pro WF-4820 | Users Guide - Page 28
You see a screen like this: 4. Select Basic Settings. 5. Scroll down and set Operation Time Out to Off. Parent topic: Using the Control Panel Preventing PC Connection via USB You can disable access from a USB-connected computer. This restricts non-network access to the product and protects the - Epson WorkForce Pro WF-4820 | Users Guide - Page 29
You see a screen like this: 4. Select Printer Settings. You see a screen like this: 5. Scroll down and select PC Connection via USB. 6. Select Disable. Parent topic: Using the Control Panel Product Parts Locations See these sections to identify the parts on your product. 29 - Epson WorkForce Pro WF-4820 | Users Guide - Page 30
Product Parts - Front Product Parts - Inside Product Parts - Back Parent topic: Product Basics Product Parts - Front 1 Automatic Document Feeder (ADF) cover 2 ADF input tray 3 ADF edge guides 4 ADF document support 5 ADF output tray 6 Paper cassette 1 30 - Epson WorkForce Pro WF-4820 | Users Guide - Page 31
7 Paper cassette 2 (WF-4830 Series) 1 Output tray 2 Paper cassette edge guides 3 Paper cassette Parent topic: Product Parts Locations 31 - Epson WorkForce Pro WF-4820 | Users Guide - Page 32
Product Parts - Inside 1 Document cover 2 Scanner glass 3 Control panel 32 - Epson WorkForce Pro WF-4820 | Users Guide - Page 33
4 USB Type A port for external devices 1 Scanner unit 2 Ink cartridge holder (do not remove) Parent topic: Product Parts Locations 33 - Epson WorkForce Pro WF-4820 | Users Guide - Page 34
updates to your product software. Visit epson.com/support (U.S.), epson.ca/support (Canada), or latin.epson.com/support (Caribbean) and select your product. Note: Your printer is designed to work only with genuine Epson-brand ink cartridges. Other brands of ink cartridges and ink supplies are not - Epson WorkForce Pro WF-4820 | Users Guide - Page 35
of third-party ink. Non-Epson branded or altered Epson cartridges that functioned prior to a firmware update may not continue to function. • Windows: Your printer software automatically checks for updates. You can also manually update the software by selecting Software Update here: • Accessing - Epson WorkForce Pro WF-4820 | Users Guide - Page 36
You see a screen like this: 4. Select Basic Settings. 5. Select Sleep Timer. You see a screen like this: 6. Do one of the following: • Press the - or + icon to decrease or increase the number of minutes. • Press the number of minutes on the LCD screen, select - Epson WorkForce Pro WF-4820 | Users Guide - Page 37
from Sleep. 9. Select Wake with LCD Screen Touch. 10. Do one of the following: • Select On to wake the printer from sleep mode by tapping the LCD touchscreen or by pressing a button on the control panel. • Select Off to wake the printer from sleep mode by only pressing a button on the control panel - Epson WorkForce Pro WF-4820 | Users Guide - Page 38
with the Windows 10 S operating system, you cannot use the software described in this section. You also cannot download and install any Epson product software from the Epson website for use with Windows 10 S; you must obtain software only from the Windows Store. Print from anywhere with these - Epson WorkForce Pro WF-4820 | Users Guide - Page 39
You see a screen like this: 4. Select Web Service Settings. 5. Select Epson Connect Services. You see a screen like this: 6. Select Register. 7. Follow the instructions on the screen to activate your product's email address. Parent topic: Epson Connect Solutions for Smartphones, Tablets, and More 39 - Epson WorkForce Pro WF-4820 | Users Guide - Page 40
services. Parent topic: Epson Connect Solutions for Smartphones, Tablets, and More Related topics Wi-Fi or Wired Networking Using the Epson Smart Panel Mobile App Use this free Apple and Android app to print, copy, or scan with networked Epson products. Epson Smart Panel also lets you check ink - Epson WorkForce Pro WF-4820 | Users Guide - Page 41
register your product to the Epson Connect service. Note: Make a note of your product's email address. 3. Visit epsonconnect.com to learn more about Remote Print and how to download the Remote Print Driver software. 4. Download and install the Remote Print software. 5. Enter the email address and - Epson WorkForce Pro WF-4820 | Users Guide - Page 42
Epson product control panel. Parent topic: Epson Connect Solutions for Smartphones, Tablets, and More Related topics Wi-Fi or Wired Networking Using AirPrint AirPrint enables instant wireless printing from iPhone, iPad, iPod touch, and Mac without the need to install drivers or download software - Epson WorkForce Pro WF-4820 | Users Guide - Page 43
Networking Setting Up Printing on a Chromebook Your Epson printer supports native printing on Chromebook, allowing you to print from a Chromebook without drivers or cables. For directions on setting up your printer, visit Setting Up Your Epson Printer on Your Chromebook (U.S) or Setting Up Your - Epson WorkForce Pro WF-4820 | Users Guide - Page 44
Mopria Print Service app to print. Parent topic: Product Basics Related topics Wi-Fi or Wired Networking Using Windows 10 Mobile Printing You can wirelessly print from Windows 10 Mobile tablets and phones to your nearby networked Epson product. There is no software to download, no drivers to install - Epson WorkForce Pro WF-4820 | Users Guide - Page 45
Do one of the following: • Alexa or Google Assistant: Set up your product's email address for use with Epson Connect. See the link below to activate it from the product control panel. • Siri: Download and install the Epson iPrint app then select your product. See the link below for instructions. 45 - Epson WorkForce Pro WF-4820 | Users Guide - Page 46
3. Click here for instructions on how to set up your product and voice assistant to use the voiceactivated printing feature. Now you are ready to print with your voice and your Epson product. Parent topic: Product Basics Related topics Wi-Fi or Wired Networking 46 - Epson WorkForce Pro WF-4820 | Users Guide - Page 47
interception of traffic over the wireless LAN. Your router may already have a default password enabled by your Internet service provider (ISP). See your ISP and router documentation for instructions on how to change the default password and better secure your network. • Connect your product only to - Epson WorkForce Pro WF-4820 | Users Guide - Page 48
router or access point. The wireless router or access point can be connected to your computer over a wireless or wired network. 1 Epson product 2 Wireless router or access point 3 Computer with a wireless interface 4 Computer 5 Internet 6 Ethernet cable (used only for wired connection to the - Epson WorkForce Pro WF-4820 | Users Guide - Page 49
follow the instructions on the Start Here sheet and install the necessary software by downloading it from the Epson website. The installer program guides you name of your wireless network or select Enter Manually to enter the name manually. Use the displayed keypad to enter your network name. 49 - Epson WorkForce Pro WF-4820 | Users Guide - Page 50
connect to your product directly from your computer or device, and then print. If you are printing from a computer, make sure you installed the network software as described on the Start Here sheet. 50 - Epson WorkForce Pro WF-4820 | Users Guide - Page 51
a wireless router or access point. In Wi-Fi Direct Mode, the product itself acts as a network access point for up to 8 devices. 1 Epson product 2 Computer with a wireless interface 3 Other wireless device Enabling Wi-Fi Direct Mode Parent topic: Wi-Fi or Wired Networking Related references Status - Epson WorkForce Pro WF-4820 | Users Guide - Page 52
Enabling Wi-Fi Direct Mode You can enable Wi-Fi Direct mode to allow direct communication between your product and computer or other devices without a wireless router or access point. 1. Press the home button, if necessary. 2. Press the icon. You see a screen like this: 3. Select Wi-Fi Direct. - Epson WorkForce Pro WF-4820 | Users Guide - Page 53
connect to your product directly from your computer or device, and then print. If you are printing from a computer, make sure you installed the network software as described on the Start Here sheet. Note: If you don't see the icon on the LCD screen, you may have selected the wrong network - Epson WorkForce Pro WF-4820 | Users Guide - Page 54
no hardware button, there may be a virtual WPS button in the software for the device. Check your network product documentation for details. Using Wi-Fi (Recommended). 4. Select Push Button Setup (WPS). 5. Follow the instructions on the LCD screen to complete WPS setup. 6. Press the home button to - Epson WorkForce Pro WF-4820 | Users Guide - Page 55
: Wi-Fi Protected Setup (WPS) Printing a Network Status Sheet You can print a network status sheet to help you determine the causes of any problems you may have using your product on a network. 1. Press the home button, if necessary. 2. Select Settings. 3. Select General Settings. You see a screen - Epson WorkForce Pro WF-4820 | Users Guide - Page 56
Printing a Network Connection Report You can print a network connection report to view solutions to any problems you may have using your product on a network. 1. Press the home button, if necessary. 2. Select Settings. 3. Select General Settings. You see a screen like this: 4. Select - Epson WorkForce Pro WF-4820 | Users Guide - Page 57
Connection Report Codes and Messages Check the error codes and messages on the network connection report to solve problems you may encounter with network connections. The tables here list solutions to problems based on the error codes and messages that may appear on the top of the report. 1 Error - Epson WorkForce Pro WF-4820 | Users Guide - Page 58
. Entered security key/password does not match the one set for your router/access point. Confirm security key the WPS push button method, make sure your router or access point supports it. • If you are using a network password, check the downloading and installing your product software again. 58 - Epson WorkForce Pro WF-4820 | Users Guide - Page 59
of the printer. Confirm security mode. Contact your network administrator for assistance. If the security on your router or access point is not one of the your router or access point documentation for instructions. E-8 Incorrect IP address is assigned to the printer. Confirm IP address setup of the - Epson WorkForce Pro WF-4820 | Users Guide - Page 60
wait about 10 seconds, and turn it on again. Download and install your product software again to reset your network settings. E-10 Confirm the following: • If your product's Obtain IP Address setting is set to Manual, check the IP address, subnet mask, and default gateway addresses on the network - Epson WorkForce Pro WF-4820 | Users Guide - Page 61
, wait about 10 seconds, and turn it on again. • Download and install your product software again to reset your network settings. • If your router or to differ from -Index of the security key/password is set to the manually set up devices. the first number If you still cannot connect to your - Epson WorkForce Pro WF-4820 | Users Guide - Page 62
connect up to 8 computers or other devices to Disconnect one of the connected devices if your product using a Wi-Fi Direct (Simple AP Change the Wi-Fi Direct SSID if you cannot connect a smart device to the printer. Change the Wi-Fi Direct SSID. Parent topic: Printing a Network Connection Report - Epson WorkForce Pro WF-4820 | Users Guide - Page 63
and select Advanced. 6. Select Email Server. 7. Select Server Settings. You see a screen like this: 8. Select one of the options shown above, then select the settings you want to use. Contact your internet service provider if necessary to confirm the authentication method for the email server. 63 - Epson WorkForce Pro WF-4820 | Users Guide - Page 64
None STARTTLS SSL/TLS Description Selects the authentication method for the printer to access the mail server. SMTP AUTH: Authenticates on the mail server) when sending the email. The mail server needs to support SMTP authentication. POP before SMTP Authenticates on the POP3 server (receiving - Epson WorkForce Pro WF-4820 | Users Guide - Page 65
. Note: You can also access the Web Config utility from the product information area in the Epson Smart Panel app. Note: For more information on administration settings, see the Administrator's Guide. 1. Print a network status sheet. 2. Locate the IP address for your product that is listed on the - Epson WorkForce Pro WF-4820 | Users Guide - Page 66
product software. 5. Download and install your product software from the Epson website. 6. Follow the on-screen instructions to install the software. 7. When you see the Select Your Connection screen, select Wired network connection. 8. If you see a Select Setup Option screen, select Set up printer - Epson WorkForce Pro WF-4820 | Users Guide - Page 67
Home Network 5 GHz. See your router documentation for instructions. 1. Do one of the following: • Windows: Uninstall your product software. • Mac: Go to the next step. 2. Download and install your product software from the Epson website using the instructions on the Start Here sheet. Parent topic - Epson WorkForce Pro WF-4820 | Users Guide - Page 68
You see a screen like this: 3. Select Wi-Fi (Recommended). 4. Select Change Settings. 5. Select Others. 6. Select Disable Wi-Fi. 7. Select Yes to disable Wi-Fi. Parent topic: Changing or Updating Network Connections 68 - Epson WorkForce Pro WF-4820 | Users Guide - Page 69
do. Note: Your product may look different from the illustrations in this guide, but the instructions are the same. Loading Paper in the Cassette Compatible Epson Papers Paper or Media Type Settings - Printing Software Selecting the Paper Settings for Each Source - Control Panel Selecting the Default - Epson WorkForce Pro WF-4820 | Users Guide - Page 70
Make sure the paper is under the tabs on the edge guides and not sticking out from the rear end of the cassette. • If you have trouble loading a stack of envelopes, press each envelope flat before loading it or load one envelope at a time. • If print quality declines when printing multiple envelopes - Epson WorkForce Pro WF-4820 | Users Guide - Page 71
Note: Do not select automatic 2-sided printing for this type of paper and do not print over the holes. Select Letterhead or Preprinted as the paper type setting. • When loading paper longer than the cassette, select User-Defined as the paper size setting. Make sure the end of the paper is cut - Epson WorkForce Pro WF-4820 | Users Guide - Page 72
High-quality plain paper Letterhead paper Recycled paper Colored paper Pre-printed paper Loading capacity Cassette 1 (upper cassette) Cassette 2 (lower cassette) WF-4830 Series) Letter (8.5 × 11 inches [216 × 279 mm]) or A4 (8.3 × 11.7 inches [210 × 297 mm]), Legal (8.5 × 14 inches [216 × 356 - Epson WorkForce Pro WF-4820 | Users Guide - Page 73
Paper 250 sheets Epson Bright White Pro Paper Epson Multipurpose Plus Paper Epson Presentation Paper Matte 100 sheets Epson Premium Presentation Paper Matte 50 sheets Epson Premium Presentation Paper Matte Double-sided Epson Brochure & Flyer Paper Matte Double-sided Epson Photo Paper Glossy - Epson WorkForce Pro WF-4820 | Users Guide - Page 74
Paper type Card Stock Envelopes Loading capacity Cassette 1 (upper cassette) Cassette 2 (lower cassette) WF-4830 Series) Letter (8.5 × 11 inches - [216 × 279 mm]) or A4 (8.3 × 11.7 inches [210 × 297 mm]), Legal (8.5 × 14 inches [216 × 356 mm]), Oficio 9 (8.46 × 12.4 inches [ - Epson WorkForce Pro WF-4820 | Users Guide - Page 75
paper Copier paper Letterhead paper Recycled paper Colored paper Pre-printed paper High quality plain paper Size Double-sided Printing Capacity Auto Manual Letter (8.5 × 11 inches [216 × 279 mm]), A4 (8.3 × 11.7 inches [210 × 297 mm]), Executive (7.25 × 10.5 inches [184 × 267 mm]) Up to the - Epson WorkForce Pro WF-4820 | Users Guide - Page 76
Premium Presentation Paper Matte Doublesided Epson Brochure & Flyer Paper Matte Double-sided Epson Photo Paper Glossy 1 Epson Premium Photo Paper Glossy1 Epson Ultra Premium Photo Paper Glossy1 Epson Premium Photo Paper Semigloss1 Double-sided Printing Capacity Auto Manual 250 sheets 30 sheets - Epson WorkForce Pro WF-4820 | Users Guide - Page 77
Paper type Card Stock2 Envelopes Size Double-sided Printing Capacity Auto Manual Letter (8.5 × 11 inches 50 [216 × 279 mm]), A4 (8.3 inches (182 mm). 2 Card Stock can only be used in Cassette 1 (WF-4830). Parent topic: Loading Paper in the Cassette Borderless Paper Type Compatibility You can - Epson WorkForce Pro WF-4820 | Users Guide - Page 78
Papers You can purchase genuine Epson ink, maintenance boxes, and paper at epson.com (U.S. sales), epson.ca (Canadian sales), or epson.com.jm (Caribbean sales). You can also purchase supplies from an Epson authorized reseller. To find the nearest one, call 800-GO-EPSON (800-463-7766) in the U.S. or - Epson WorkForce Pro WF-4820 | Users Guide - Page 79
Paper Type Epson Bright White Pro Paper Epson Bright White Premium Paper Epson Multipurpose Plus Paper Epson Presentation Paper Matte Epson Premium Presentation Paper Matte Epson Premium Presentation Paper Matte Double-sided Epson Brochure & Flyer Paper Matte Double-sided Epson Photo Paper Glossy - Epson WorkForce Pro WF-4820 | Users Guide - Page 80
20 20 20 25 50 60 100 20 20 25 50 40 20 Parent topic: Loading Paper Paper or Media Type Settings - Printing Software For this paper Plain paper Epson Bright White Pro Paper Letterhead paper Recycled paper Colored paper Select this paper Type or Media Type setting Plain Paper / Bright White Paper - Epson WorkForce Pro WF-4820 | Users Guide - Page 81
Epson Bright White Premium Paper Epson Multipurpose Plus Paper Thick paper Card Stock Envelopes Envelope Epson Ultra Premium Photo Paper Glossy Ultra Premium Photo Paper Glossy Epson necessary. 2. Select Settings > General Settings > Printer Settings > Paper Source Settings > Paper Settings. - Epson WorkForce Pro WF-4820 | Users Guide - Page 82
Panel Parent topic: Loading Paper Paper Type Settings - Control Panel Select a Paper Type setting that matches the paper you loaded. Paper type loaded Plain paper Epson Bright White Pro Paper Letterhead paper Recycled paper Colored paper Pre-printed paper High-quality plain paper - Epson WorkForce Pro WF-4820 | Users Guide - Page 83
Epson Premium Presentation Paper Matte Prem. Matte Epson Premium Presentation Paper Matte Doublesided Epson Brochure & Flyer Paper Matte Double-sided Epson . 2. Select Settings > General Settings > Printer Settings. You see a screen like this: 3. Select one of these Auto Error Solver options: • - Epson WorkForce Pro WF-4820 | Users Guide - Page 84
You can change the default universal print settings using the control panel on the product. 1. Press the home button, if necessary. 2. Select Settings > General Settings > Printer Settings > Universal Print Settings. 84 - Epson WorkForce Pro WF-4820 | Users Guide - Page 85
You see this screen: 3. Adjust the settings as necessary. 4. When you are finished, press the Universal Print Settings Options Parent topic: Loading Paper home button to exit. Universal Print Settings Options Select the universal print setting options you want to use for your print jobs. - Epson WorkForce Pro WF-4820 | Users Guide - Page 86
Universal Print Available settings Settings option Skip Blank Page On Off Description Select On to skip printing of blank pages automatically Parent topic: Selecting the Universal Print Settings 86 - Epson WorkForce Pro WF-4820 | Users Guide - Page 87
to this size on the scanner glass: Letter (8.5 × 11 inches [216 × 279 mm]) or A4 (8.3 × 11.7 inches [210 × 297 mm]). Note: To view animated instructions on how to place originals on the scanner glass, press the help button and select How To > Place Originals > Scanner Glass. Note: When originals are - Epson WorkForce Pro WF-4820 | Users Guide - Page 88
1. Open the document cover. 88 - Epson WorkForce Pro WF-4820 | Users Guide - Page 89
may be cropped by 0.06 inch (1.5 mm) from the edge of the scanner glass. Manually position your original away from the edges to prevent cropping. 3. Close the document cover both sides of a 2-sided document.(WF-4830) Make sure the originals meet the Automatic Document Feeder specifications before loading - Epson WorkForce Pro WF-4820 | Users Guide - Page 90
originals are not creased or folded, and do not contain holes, staples, tape, or other materials that could obstruct the feeder. Note: To view animated instructions on how to place originals in the ADF, press the help button and select How To > Place Originals > ADF. Note: When originals are placed - Epson WorkForce Pro WF-4820 | Users Guide - Page 91
2. Slide the ADF edge guide outward. 3. Fan your stack of originals and tap them gently on a flat surface to even the edges. 91 - Epson WorkForce Pro WF-4820 | Users Guide - Page 92
4. Insert the originals into the ADF faceup and short edge first. Note: Do not load originals above the arrow mark on the ADF edge guide. The ADF icon on the Copy, Scan, and Fax screens lights up. 92 - Epson WorkForce Pro WF-4820 | Users Guide - Page 93
edge guide against the originals, but not too tightly. ADF Original Document Specifications Parent topic: Placing Originals on the Product Related topics Copying Scanning Faxing ADF Original Document Specifications You can load original documents that meet these specifications in the ADF. WF-4820 - Epson WorkForce Pro WF-4820 | Users Guide - Page 94
Paper type Plain paper WF-4830 Paper type Plain paper Paper size Letter (8.5 × 11 inches [216 × 279 mm]) A4 (8.3 × 11.7 inches [210 × 297 mm]) Legal (8.5 × 14 inches [216 × 356 mm]) 8.5 × - Epson WorkForce Pro WF-4820 | Users Guide - Page 95
• Originals with labels, stickers, or sticky notes • Thermal paper • Originals with carbon paper backing • Originals that are bound • Transparencies • Irregularly-cut or angled originals Parent topic: Placing Originals in the Automatic Document Feeder 95 - Epson WorkForce Pro WF-4820 | Users Guide - Page 96
from the images in this guide, but the instructions are the same unless otherwise noted . Copying Documents or Photos Copying Options Copying Documents or Photos You can copy documents or photos onto various sizes and types of paper, including Epson - Epson WorkForce Pro WF-4820 | Users Guide - Page 97
5. To print more than one copy, press a number key on the product's control panel, or : To cancel printing, select Cancel. Parent topic: Copying Related references Copying Options Compatible Epson Papers Related tasks Using Presets Loading Paper in the Cassette Related topics Placing Originals on - Epson WorkForce Pro WF-4820 | Users Guide - Page 98
of copies 100% Select the value and enter a value between 25% and 400% to reduce or enlarge the original. For example, 25% would create a copy one-quarter of the size, while 400% creates a copy four times larger. Auto Automatically sizes the image to fit the paper size you selected Actual Size - Epson WorkForce Pro WF-4820 | Users Guide - Page 99
Copying option Finishing Available settings Group (Same Pages) Description Select to print multiple copies of a multi-page document in unordered groups Collate (Page Order) Select to print multiple copies of a multi-page document in ordered sets Orientation (Original) Readable Direction - Epson WorkForce Pro WF-4820 | Users Guide - Page 100
a document when copying thick paper Select On to erase the binding holes on a document Select On to copy both sides of an ID card onto one side of a sheet of paper Parent topic: Copying 100 - Epson WorkForce Pro WF-4820 | Users Guide - Page 101
if you have the latest product software. Follow the on-screen instructions. Note: Your product may differ from the images in this guide, but the instructions are the same unless otherwise noted. Printing with Windows Printing with the Built-in Epson Driver - Windows 10 S Printing on a Mac Printing - Epson WorkForce Pro WF-4820 | Users Guide - Page 102
, the Print option in the File menu, or another command. See your application's help utility for details. 3. If necessary, select your product name as the printer you want to use. Note: You may also need to select Properties or Preferences to view your print settings. 102 - Epson WorkForce Pro WF-4820 | Users Guide - Page 103
You see the Main tab of your printer settings window: 4. For the Paper Source setting (WF-4830 Series), select where you loaded the paper you want to print on. 5. Select the size of the paper you loaded as the Document Size - Epson WorkForce Pro WF-4820 | Users Guide - Page 104
the paper, select the 2-Sided Printing setting and select the options you want. 12. To print multiple pages on one sheet of paper, or print one image on multiple sheets of paper, select one of the settings in the Multi-Page menu and select the printing options you want. 13. To print multiple - Epson WorkForce Pro WF-4820 | Users Guide - Page 105
the Paper Source menu to print on the paper loaded in that source.(WF-4830 Series) Auto Select Automatically selects the paper source based on the Up, 8-Up, 9-Up, and 16-Up Prints several pages on one sheet of paper. Click the Layout Order button to select page layout and border options. 2×1 - Epson WorkForce Pro WF-4820 | Users Guide - Page 106
paper over on the long edge to print the other side (recommended for paper types that do not support automatic duplexing). • Manual (Short-edge binding) to print your double-sided print job by printing one side and prompting you to flip the paper over on the short edge to print the other side - Epson WorkForce Pro WF-4820 | Users Guide - Page 107
You see this window: 3. Select the double-sided printing options you want to use. 4. Click OK to return to the Main tab. 5. Click the Print Density button. 107 - Epson WorkForce Pro WF-4820 | Users Guide - Page 108
of document you are printing as the Document Type setting. The software automatically sets the Adjustments options for that document type. 7. If double-sided document to test the selected settings. 10. Follow any instructions displayed on the screen during printing. Double-sided Printing Options - - Epson WorkForce Pro WF-4820 | Users Guide - Page 109
print quality of your double-sided print job. Print Density Sets the level of ink coverage for double-sided printing. Increase Ink Drying Time Sets the amount of time required for drying ink after printing on one side of the paper before printing the other side in double-sided printing to prevent - Epson WorkForce Pro WF-4820 | Users Guide - Page 110
• Select Custom and click the Advanced button to manually adjust the color correction settings or turn off color management in your printer software. • Select Image Options to access additional settings for improving printed images. Note: You can also select Color Universal Print settings. 3. To add - Epson WorkForce Pro WF-4820 | Users Guide - Page 111
Custom Color Correction Options - Windows You can select any of the available options in the Color Correction window to customize the image colors for your print job. Color Controls Lets you select a Color Mode setting, individual settings for Brightness, Contrast, Saturation, and Density, and - Epson WorkForce Pro WF-4820 | Users Guide - Page 112
color using installed color printing profiles. No Color Adjustment Turns off color management in your printer software so you can manage color using only your application software. Parent topic: Selecting Additional Layout and Print Options - Windows Image Options and Additional Settings - Windows - Epson WorkForce Pro WF-4820 | Users Guide - Page 113
Bidirectional Printing Prints in both directions (right-to-left and left-to-right), speeding up printing, but may reduce print quality. Mirror Image Flips the printed image left to right. Parent topic: Selecting Additional Layout and Print Options - Windows Header/Footer Settings - Windows You can - Epson WorkForce Pro WF-4820 | Users Guide - Page 114
You can select to print the following information: • User Name • Computer Name • Date • Date/Time • Document Name • Collate Number • Page Number • Text You can also adjust the text settings for the printed information. Note: The user name, computer name, date, and time come from the Windows Control - Epson WorkForce Pro WF-4820 | Users Guide - Page 115
You see the available Printing Presets on the left: 2. Place your cursor over one of the Printing Presets to view its list of settings. 3. Click on a preset to change its settings, or use any of the available options on - Epson WorkForce Pro WF-4820 | Users Guide - Page 116
and right-click the icon for your product in the right side of the Windows taskbar, or click the up arrow and right-click . 2. Select Printer Settings. 3. Click the Maintenance tab. You see the maintenance options: 4. Click the Extended Settings button. 116 - Epson WorkForce Pro WF-4820 | Users Guide - Page 117
OK to close the printer software window. Extended Settings - Windows Parent topic: Printing with Windows Extended Settings - Windows You can select these settings on the Extended Settings window. Enable EPSON Status Monitor 3 Enables product monitoring for ink - Epson WorkForce Pro WF-4820 | Users Guide - Page 118
Standard Resolution Reduces the resolution of print data to correct printing problems. Refine screening pattern Prints graphics with a finer screening pattern matching. Always Use the Driver's Paper Source Setting Prints using the paper source setting in the printer driver, rather than the setting - Epson WorkForce Pro WF-4820 | Users Guide - Page 119
Parent topic: Printing with Windows Locking Printer Settings - Windows Windows administrators can lock access to some printer settings to prevent unauthorized changes. 1. Do one of the following: • Windows 10: Click and select (Settings) > Devices > Printers & scanners. Select your product name and - Epson WorkForce Pro WF-4820 | Users Guide - Page 120
Control Panel. Click Printer under Hardware and Sound, then right-click your product and select Properties. 2. Click the Optional Settings tab. Note: You can prevent access to the Optional Settings tab by changing the user or group permissions in the Security tab. 3. Click Driver Settings. You see - Epson WorkForce Pro WF-4820 | Users Guide - Page 121
multi-page settings Allows printing of 2 pages on one sheet of paper Allows printing of 4 pages on one sheet of paper Allows printing of 6 pages on one sheet of paper Allows printing of 8 pages on one sheet of paper Allows printing of 9 pages on one sheet of paper Allows printing of 16 pages on - Epson WorkForce Pro WF-4820 | Users Guide - Page 122
Setting All Document Settings Options - Description Lets you lock all print settings Parent topic: Locking Printer Settings - Windows Selecting Default Print Settings - Windows When you change your print settings in a program, the changes apply only while you are printing in that - Epson WorkForce Pro WF-4820 | Users Guide - Page 123
printing in any program session. Changing the Language of the Printer Software Screens Parent topic: Printing with Windows Changing the Language of the Printer Software Screens You can change the language used on the Windows printer software screens. 1. Access the Windows Desktop and right-click the - Epson WorkForce Pro WF-4820 | Users Guide - Page 124
You see the maintenance options: 4. Select the language you want to use as the Language setting. 5. Click OK to close the printer software window. The printer software screens appear in the language you selected the next time you access them. Parent topic: Selecting Default Print Settings - Windows - Epson WorkForce Pro WF-4820 | Users Guide - Page 125
to disable the automatic update feature, you can check for updates manually. Parent topic: Printing with Windows Printing with the Built-in Epson Driver - Windows 10 S You can print with the built-in Epson printer driver using any printing program on Windows 10 S, as described in these sections - Epson WorkForce Pro WF-4820 | Users Guide - Page 126
Print option in the File menu, or another command. See your application's help utility for details. 2. If necessary, select your product name as the printer you want to use. Note: You may also need to select Properties or Preferences to view your print settings. You see a window like this: 3. Select - Epson WorkForce Pro WF-4820 | Users Guide - Page 127
4. Click the Advanced button. You see a window like this: 5. Select the size of the paper you loaded as the Paper Size setting. 6. To print multiple copies, select or enter the number as the Copy Count setting. 7. To print multiple copies of multi-page documents in sets, select the Collated checkbox - Epson WorkForce Pro WF-4820 | Users Guide - Page 128
9. Select the Layout tab. 10. Select the orientation of your document as the Orientation setting. 128 - Epson WorkForce Pro WF-4820 | Users Guide - Page 129
double-sided, select one of the Print on Driver - Windows 10 S Printing on a Mac You can print with your product using any Mac printing program, as described in these sections. Note: If you have an Internet connection, it is a good idea to check for updates to your product software on Epson's support - Epson WorkForce Pro WF-4820 | Users Guide - Page 130
on your screen, the Print option in the File menu, or another command. See your application's help utility for details. 3. Select your product as the Printer setting. 4. If necessary, click the arrow next to the Printer setting or the Show Details button to expand the print window. 130 - Epson WorkForce Pro WF-4820 | Users Guide - Page 131
You see the expanded printer settings window for your product: Note: The print window may look different, depending on the Mac OS version and the application you are using. 5. Select - Epson WorkForce Pro WF-4820 | Users Guide - Page 132
any application-specific settings that appear on the screen, such as those shown in the image above for the Preview application. 8. Select Print Settings or Printer Features from the pop-up menu. 132 - Epson WorkForce Pro WF-4820 | Users Guide - Page 133
you are using. 9. Select the Paper Source you wish to print from. (WF-4830 Series) 10. Select the type of paper you loaded as the Media Type is grayed out, change the Media Type setting to a paper type that supports borderless printing. 13. Select any of the available print options. Paper Source - Epson WorkForce Pro WF-4820 | Users Guide - Page 134
or Media Type Settings - Printing Software Related tasks Selecting Page Setup Settings - Mac Printing Your Document or Photo - Mac Paper Source Options - Mac You can select any of the available options in the Paper Source menu to print on the paper loaded in that source. (WF-4830 Series) Auto Select - Epson WorkForce Pro WF-4820 | Users Guide - Page 135
Grayscale Prints text and graphics in black or shades of gray. Mirror Image Lets you flip the printed image horizontally. Note: If you select the Min option for the Expansion setting, you may see white borders on your printed photo. Parent topic: Selecting Basic Print Settings - Mac Selecting Page - Epson WorkForce Pro WF-4820 | Users Guide - Page 136
a variety of layout options for your document or photo by selecting Layout from the popup menu on the print window. • To print multiple pages on one sheet of paper, select the number of pages in the Pages per Sheet pop-up menu. To arrange the print order of the pages, select - Epson WorkForce Pro WF-4820 | Users Guide - Page 137
are using. 1. Select one of the Two-sided Printing options. 2. Select the type of document you are printing as the Document Type setting. The software automatically sets the Adjustments options for that document type. 3. If necessary, customize the Adjustments settings as instructed on the screen - Epson WorkForce Pro WF-4820 | Users Guide - Page 138
test the selected settings. 5. Follow any instructions displayed on the screen during printing. Double- ink coverage for double-sided printing. Increased Ink Drying Time Sets the amount of time required for drying ink after printing on one printer software. 1. Select Color Matching from the pop-up menu - Epson WorkForce Pro WF-4820 | Users Guide - Page 139
depend on the option you selected on the Color Matching menu. 4. Select one of the available options. Color Matching and Color Options - Mac Parent topic: menus. Color Matching Settings EPSON Color Controls Lets you manage color using controls in your printer software or turn off color management - Epson WorkForce Pro WF-4820 | Users Guide - Page 140
Settings Manual Settings Lets you select manual color off color management in your printer software so you can manage color using only your application software. Note: An ICC profile is Scan, or Printers & Scanners, select your product, and select Options & Supplies. 3. Select Driver or Options. 140 - Epson WorkForce Pro WF-4820 | Users Guide - Page 141
Preferences - Mac You can select these settings on the Options or Driver tab. Note: Automatic Cassette Switching is available only if your product print using black ink when color ink is expended. Automatic Cassette Switching Automatically switches to the other cassette when one of the cassettes - Epson WorkForce Pro WF-4820 | Users Guide - Page 142
may appear when you print borderless photos. Warning Notifications Lets you choose whether or not to receive warning notifications from the printer software for various operating conditions. Establish bidirectional communication Allows the product to communicate with the computer. Do not change the - Epson WorkForce Pro WF-4820 | Users Guide - Page 143
control printing, and check ink status. 1. Click the printer icon when it appears printer information, click Settings or Supply Levels. Parent topic: Printing Your Document or Photo - Mac Printing from a Smart Device You can print a document from a smart device running iOS or Android using the Epson - Epson WorkForce Pro WF-4820 | Users Guide - Page 144
1. Download the Epson Smart Panel app from your device's app store or from Epson's website. 2. Open the Epson Smart Panel app and select a print menu on the home screen. 3. Follow the on-screen instructions to select and print your document. Parent topic: Printing from a Computer Cancelling Printing - Epson WorkForce Pro WF-4820 | Users Guide - Page 145
guide, but the instructions are the same unless otherwise noted. Starting a Scan Scanning a Document in Epson ScanSmart Selecting Epson ScanSmart Settings Scanning in Epson network. Note: Restart your computer after installing the product software to enable scanning from the control panel. 2. Place - Epson WorkForce Pro WF-4820 | Users Guide - Page 146
5. Select one of the files to a destination that you have registered with Epson Connect. • WSD lets you manage network scanning in Services for Devices) port on your Windows 7 or Windows Vista computer (the port is set up automatically on Windows 10 and Windows 8.x). 6. Follow the instructions - Epson WorkForce Pro WF-4820 | Users Guide - Page 147
Panel Scanning Options Parent topic: Starting a Scan Related tasks Using Epson Scan to Cloud Entering Characters on the LCD Screen Using Presets your emails are accurate. Note: You can also use the Scan to Document Capture Pro function to scan and email the scanned file. 1. Place your original on the - Epson WorkForce Pro WF-4820 | Users Guide - Page 148
You see a screen like this: 4. Select Email. You see a screen like this: 5. Do one of the following: • Select Contacts and choose an email address from the Contacts list. • Select Keyboard to use the displayed keyboard to enter the address for the recipient and press OK. 148 - Epson WorkForce Pro WF-4820 | Users Guide - Page 149
custom scan settings using Event Manager and automatically scan using those settings on your product control panel. Note: Be sure you have installed Epson Scan 2, ScanSmart, and Event Manager on your computer before scanning to your computer. 1. Place your original on the product for scanning. Note - Epson WorkForce Pro WF-4820 | Users Guide - Page 150
You see a screen like this: 4. Select Computer. You see a screen like this: 5. Select Select action and choose one of the following options: • Preview on Computer to preview the scan and select file save settings in ScanSmart. 150 - Epson WorkForce Pro WF-4820 | Users Guide - Page 151
(Windows 7/Windows Vista) You can scan to a networked Windows computer using WSD (Web Services for Devices). You must first set up a WSD port on your Windows 7 or , click the message. 8. On the Driver Software Installation screen, make sure your product is listed as Ready to use. Then click Close - Epson WorkForce Pro WF-4820 | Users Guide - Page 152
one of the following: • Windows 7: Click and select Devices and Printers. • Windows Vista: Click Start and select Control Panel > Hardware and Sound > Printers that you have registered with Epson Connect. Note: Make sure to set up your product using Epson Connect before using this feature. - Epson WorkForce Pro WF-4820 | Users Guide - Page 153
You see a screen like this: 4. Select Cloud. You see a screen like this: Note: You must register your product with Epson Connect to select a destination. 153 - Epson WorkForce Pro WF-4820 | Users Guide - Page 154
5. Select Select Destination to select a destination. 6. Change any of the displayed settings on the Scan tab as necessary. 7. Select the Advanced Settings tab to view and change additional scan settings, if necessary. 8. On the Scan tab, press the Upload icon to start scanning. Your product scans - Epson WorkForce Pro WF-4820 | Users Guide - Page 155
5. Select Memory Device. You see a screen like this: 6. If prompted, select a device. 7. Change any of the displayed settings on the Scan tab as necessary. 8. Select the Advanced tab to view and change additional scan settings, if necessary. 9. On the Basic Settings tab, press the Save icon to start - Epson WorkForce Pro WF-4820 | Users Guide - Page 156
Scan to setting Edit Location Contacts Color Mode File Format Resolution 2-Sided Available options Description Communication Mode Lets you select Network Folder (SMB) or FTP Location (Required) Lets you enter a folder path in which to save scanned images User Name Lets you enter a user name - Epson WorkForce Pro WF-4820 | Users Guide - Page 157
Scan to setting Scan Area Original Type Density Remove Shadow Remove Punch Holes Subject Attached File Max Size File Name Available options Letter A4 Legal Half Letter Envelope #10 5×7 4×6 8 × 10 Auto Cropping Max Area Text Text & Image Photo -4 to +4 On Off On Off - Various sizes - Description - Epson WorkForce Pro WF-4820 | Users Guide - Page 158
folder on a Mac, see your Mac documentation for instructions on creating the folder. The instructions here are for Windows. First make sure you connected . 1. If you are scanning to a network folder on your computer, do one of the following to check the format of your computer name: • Windows 10 - Epson WorkForce Pro WF-4820 | Users Guide - Page 159
computer's name uses any characters that are not alphanumeric (letters or numbers), do one of the following to change the computer's name: • Windows 10 or 8.x: , change the computer's name, and click OK. (See Windows Help for instructions, if necessary.) Note: You need to be logged into Windows as an - Epson WorkForce Pro WF-4820 | Users Guide - Page 160
11. Select the Security tab and check that the Group or user names list at the top includes the current computer user and the administrators who can now access the folder. 12. Select the Sharing tab again and write down the Network Path listed under Network File and Folder Sharing at the top. This - Epson WorkForce Pro WF-4820 | Users Guide - Page 161
keyboard to enter the network path to the shared folder, and select OK. Enter the folder path name for the Location setting in one of the following formats depending on the Communication Mode setting you selected: • SMB: \\host_name\folder • FTP: ftp://host_name/folder_name • For a network folder or - Epson WorkForce Pro WF-4820 | Users Guide - Page 162
the IP address for your product on the sheet. Note: These instructions use Internet Explorer as an example browser. 1. Start Internet Explorer on : The network path to the shared folder. Enter the folder path name in one of the following formats depending on the Type setting you selected: • SMB: - Epson WorkForce Pro WF-4820 | Users Guide - Page 163
After a moment, you see a message telling you that contact registration is complete. 9. Close your web browser. Parent topic: Setting Up and Scanning to a Network Folder or FTP Server Related tasks Scanning to a Network Folder or FTP Server Printing a Network Status Sheet Scanning to a Network - Epson WorkForce Pro WF-4820 | Users Guide - Page 164
Network Folder/FTP. You see a screen like this: 5. Do one of the following: • Select a frequently used location displayed on location, and press OK. Enter the folder path name for the Location setting in one of the following formats depending on the Communication Mode setting you selected: • SMB: - Epson WorkForce Pro WF-4820 | Users Guide - Page 165
with the Windows 10 S operating system, you cannot use the software described in this section. You also cannot download and install any Epson product software from the Epson website for use with Windows 10 S; you must obtain software only from the Windows Store. • Windows 10: Click and select - Epson WorkForce Pro WF-4820 | Users Guide - Page 166
You see an Epson Scan 2 window like this: 166 - Epson WorkForce Pro WF-4820 | Users Guide - Page 167
. You also cannot download and install any Epson product software from the Epson website for use with Windows 10 S; you must obtain software only from the Windows Store. 1. Open your scanning program and select its scanning option. (See your scanning program help for instructions.) 2. Select your - Epson WorkForce Pro WF-4820 | Users Guide - Page 168
You see an Epson Scan 2 window like this: 168 - Epson WorkForce Pro WF-4820 | Users Guide - Page 169
the home screen. 4. Follow the on-screen instructions to scan and save your original. Parent topic: Starting a Scan Scanning a Document in Epson ScanSmart You can scan and review documents and photos in Epson ScanSmart. Note: The images in this guide show Windows screens. Mac screens may be slightly - Epson WorkForce Pro WF-4820 | Users Guide - Page 170
You see a screen like this: 3. Select an option for the Scan area setting, if necessary. Note: The Scan area setting limits the scan area to a selected size starting at the placement arrow on the scanner bed. It does not scale the image to the selected size. 4. Select SCAN. 170 - Epson WorkForce Pro WF-4820 | Users Guide - Page 171
When scanning is complete, you see a screen like this: 5. You can review, edit, or reorder the scanned images as follows: • Select + Scan • Control-click two images, select Stitch Images, and follow the on-screen instructions to combine them into a single image. 6. If Photo Mode is automatically - Epson WorkForce Pro WF-4820 | Users Guide - Page 172
an option to save, send, or print the scanned images. See the links below. Saving a Scan Attaching a Scan to Email Sending a Scan to a Cloud Service Printing a Scan Parent topic: Scanning Saving a Scan You can save a scanned image to your computer in a variety of formats. 1. Make sure your originals - Epson WorkForce Pro WF-4820 | Users Guide - Page 173
the file. 4. Click Save. Parent topic: Scanning a Document in Epson ScanSmart Attaching a Scan to Email You can attach a scanned image services such as Gmail are not supported. If you do not have a supported email program, you see an error message. 1. Make sure your originals are scanned and reviewed - Epson WorkForce Pro WF-4820 | Users Guide - Page 174
opens with the file attached to a new email. Parent topic: Scanning a Document in Epson ScanSmart Sending a Scan to a Cloud Service You can upload scanned images to a cloud service. 1. Make sure your originals are scanned and reviewed. See the link below. 2. In the Select Action window, click - Epson WorkForce Pro WF-4820 | Users Guide - Page 175
Log in to your account. Note: You may need to allow Epson ScanSmart access to your account. The first time you log in, your computer, click the checkbox. 5. Click Send. Parent topic: Scanning a Document in Epson ScanSmart Printing a Scan You can print your scanned image and save the scanned file to - Epson WorkForce Pro WF-4820 | Users Guide - Page 176
1. Make sure your originals are scanned and reviewed. See the link below. 2. In the Select Action window, click Print. You see a screen like this: 3. Change the settings as follows: • Select the Epson printer and change the print settings, if necessary. • Select the number of copies you want to - Epson WorkForce Pro WF-4820 | Users Guide - Page 177
Changing the File Name Settings Changing the Save Settings Customizing Action Icons Parent topic: Scanning Changing the Epson Product If you are using more than one Epson product with Epson ScanSmart, you can change the product that you are using with your computer. Note: A product connected to - Epson WorkForce Pro WF-4820 | Users Guide - Page 178
and more. Note: If you select Auto Mode, you cannot change the scan settings. 1. Click the Settings button. You see a screen like this: 2. Do one of the following: • To change Document Mode settings, select Document Mode > Custom Settings. • To change Photo Mode settings, select Photo Mode and click - Epson WorkForce Pro WF-4820 | Users Guide - Page 179
You see a screen like this: 3. Change the settings as necessary and click Save. Parent topic: Selecting Epson ScanSmart Settings Related references Additional Scanning Settings - Main Settings Tab 179 - Epson WorkForce Pro WF-4820 | Users Guide - Page 180
Additional Scanning Settings - Advanced Settings Tab Changing the File Name Settings You can change the default file naming method for your scans. 1. Click the Settings button. You see a screen like this: 2. Click the File Name Settings tab. 180 - Epson WorkForce Pro WF-4820 | Users Guide - Page 181
: • Enter a prefix for the file name. • Select the date format. • Select a numbering format as the counter format. 4. Click Close. Parent topic: Selecting Epson ScanSmart Settings Changing the Save Settings You can change the file type options for saving your scans. 1. Click the Settings button. 181 - Epson WorkForce Pro WF-4820 | Users Guide - Page 182
You see a screen like this: 2. Click the Save Settings tab. 182 - Epson WorkForce Pro WF-4820 | Users Guide - Page 183
the settings as necessary. 4. Click Open folder after saving to open the file folder after a file is saved. 5. Click Close. Save Settings Parent topic: Selecting Epson ScanSmart Settings Save Settings You can change the settings for how scanned images are saved. PDF Options 183 - Epson WorkForce Pro WF-4820 | Users Guide - Page 184
PDF/A File Create file with all pages Compression Level Description Creates a PDF that conforms to PDF/A-1 standards Saves all pages as one file Selects the compression level for color or grayscale images JPEG Options Setting Image Quality Options Options - Encoding (Windows only) Standard - Epson WorkForce Pro WF-4820 | Users Guide - Page 185
Parent topic: Changing the Save Settings Customizing Action Icons You can customize which scan action icons appear on the Select Action screen. Note: You can also customize them by clicking the Customize icon on the Select Action screen. 1. Click the Settings button. You see a screen like this: 2. - Epson WorkForce Pro WF-4820 | Users Guide - Page 186
or change settings as necessary. Note: If you are using your Epson product with the Windows 10 S operating system, you cannot use the software described in this section. You also cannot download and install any Epson product software from the Epson website for use with Windows 10 S; you must obtain - Epson WorkForce Pro WF-4820 | Users Guide - Page 187
You see this window: 187 - Epson WorkForce Pro WF-4820 | Users Guide - Page 188
skewed originals, image contents, or both. 10. Click the Preview button. Epson Scan 2 previews your original and displays the results in the Epson Scan 2 window. 11. Reinsert your original into the ADF, if necessary. 12. Do one of the following: • If you're scanning in Document Mode, select any - Epson WorkForce Pro WF-4820 | Users Guide - Page 189
Main Settings Tab You can select these additional scanning settings on the Epson Scan 2 Main Settings tab. Not all adjustment settings may be originals, lets you lay out images from both sides of the original onto one scanned page. Rotate Rotates the original image clockwise to the desired angle - Epson WorkForce Pro WF-4820 | Users Guide - Page 190
then embedded in the scanned original. Note: The required Epson Scan 2 OCR Component Pro is installed automatically when you install your product software as instructed on the Start Here sheet. If you install your scanner software programs individually, be sure to also install this component using - Epson WorkForce Pro WF-4820 | Users Guide - Page 191
File Name setting and select a Folder setting for your document. 14. Click Scan. The scanned image is saved as a searchable PDF. Parent topic: Scanning in Epson Scan 2 191 - Epson WorkForce Pro WF-4820 | Users Guide - Page 192
format created for exchanging data between many programs, such as graphic and DTP software. Multi-TIFF (*.tif) A TIFF file format when multiple pages are saved multi-page documents in one PDF file. Recognized text in the scanned document can be searched. Parent topic: Scanning in Epson Scan 2 Scan - Epson WorkForce Pro WF-4820 | Users Guide - Page 193
the resolution setting you need: • You will scan the image at its original size but enlarge it later in an image-editing program. Increase the Epson Scan 2 Resolution setting in your scan. Increase the resolution by the same amount you will increase the image size to retain a high image quality. For - Epson WorkForce Pro WF-4820 | Users Guide - Page 194
This will erase all of your network settings and fax data. Note: Your product may look different from the illustrations in this guide, but the instructions are the same. Connecting a Telephone or Answering Machine Setting Up Fax Features Setting Up Contacts and Contact Groups Sending Faxes Receiving - Epson WorkForce Pro WF-4820 | Users Guide - Page 195
1. Connect a phone cable to your telephone wall jack and to the LINE port on your product. Note: If you have a DSL or ISDN connection, you must connect the appropriate DSL filter, or ISDN terminal adapter or router to the wall jack to be able to use the line for faxing or voice calls using your - Epson WorkForce Pro WF-4820 | Users Guide - Page 196
2. If you are connecting a telephone or answering machine to your product using a second phone cable, remove the cap from the EXT port on your product. 3. Connect a second phone cable to your telephone or answering machine and to the EXT port on your product. 196 - Epson WorkForce Pro WF-4820 | Users Guide - Page 197
the EXT port for your product to detect an incoming fax call when the phone is picked up. Epson cannot guarantee compatibility with VoIP, cable phone systems, or fiberoptic digital services such as FIOS. Parent topic: Faxing Related tasks Receiving Faxes Automatically Setting Up Fax Features Before - Epson WorkForce Pro WF-4820 | Users Guide - Page 198
in the fax header identifies the source of the faxes you send. 6. On the Distinctive Ring Setting screen, do one of the following: • If you have subscribed to a distinctive ring service from your telephone company, select Proceed. Select the ring pattern to be used for incoming faxes or select All - Epson WorkForce Pro WF-4820 | Users Guide - Page 199
service, select Skip and go to step 9. Note: Distinctive ring services allows you to have several phone numbers on one phone line. Each number is assigned a different ring pattern. You can use one select Start Checking and follow the on-screen instructions to check the fax connection and print a - Epson WorkForce Pro WF-4820 | Users Guide - Page 200
You see a screen like this: 3. Select Access Code. 4. Select Use. 5. Select the Access Code field. 6. Use the displayed keypad to enter the access code, such as 9, and select OK. Parent topic: Setting Up Basic Fax Features Related tasks Entering Characters on the LCD Screen Setting the Number of - Epson WorkForce Pro WF-4820 | Users Guide - Page 201
You see a screen like this: 3. Select the number of rings and select OK. Make sure to select a number higher than the number of rings your answering machine is set to for answering a call. Note: An answering machine picks up every call faster than the product, but the product can detect fax tones - Epson WorkForce Pro WF-4820 | Users Guide - Page 202
You see a screen like this: 3. If you want to create shortcuts for up to three fax operations, select Quick Operation Button and select a setting and a shortcut button. Note: These shortcuts are displayed on the Fax Settings tab in the main Fax screen. 4. Select the group of settings you want to - Epson WorkForce Pro WF-4820 | Users Guide - Page 203
an outside line. Your Phone Number Select to enter the header information and your phone number for inclusion on outgoing faxes. Fax Header Manual Lets you confirm whether an incoming fax should be printed; a telephone must be connected to the product Auto Automatically receives and prints - Epson WorkForce Pro WF-4820 | Users Guide - Page 204
same line and assign different ring patterns to each. If you use this service, select the number of rings for your fax number so your product can number of rings. Select All for phones lines that do not use this service. Sets the number of rings before your product receives a fax. If Receive - Epson WorkForce Pro WF-4820 | Users Guide - Page 205
to PDFs and saves them on an external memory device connected to the printer You can also create a folder on the memory device by selecting Create a folder to save fax data and following the on-screen instructions. Print Settings Setting Auto Reduction Split Page Settings Options On Off Delete - Epson WorkForce Pro WF-4820 | Users Guide - Page 206
Setting Auto Rotation Add Reception Information 2-Sided Print Start Timing Collation Stack Print Suspend Time Quiet Mode Options On Off On Off On Off All Pages Received First Page Received On Off Off On Time to Stop Time to Restart On Off Description If you have loaded A4-size paper, select On to - Epson WorkForce Pro WF-4820 | Users Guide - Page 207
only to numbers stored in the contacts list or history. Requires you to enter fax numbers twice to prevent errors. Select On to allow only one fax number to be entered as the recipient Selects whether or not to display a recipient confirmation screen before a fax is sent. Automatically erases sent - Epson WorkForce Pro WF-4820 | Users Guide - Page 208
the product control panel. Also first confirm that you can send and receive faxes using the control panel. 1. Do one of the following: • Windows 10: Click and select EPSON Software. • Windows 8.x: Navigate to the Apps screen. • Windows (other versions): Click or Start > Programs or All Programs - Epson WorkForce Pro WF-4820 | Users Guide - Page 209
The first time you use the FAX Utility, you see this introduction window: 3. Read about the FAX Utility and click Return to the main window at the bottom of the window. 209 - Epson WorkForce Pro WF-4820 | Users Guide - Page 210
You see this window: 4. Click Select Printer and follow the on-screen instructions to transfer your product's fax settings to the FAX Utility. Note: For detailed information, click Help or Open Online Help. Parent topic: Setting Up Fax - Epson WorkForce Pro WF-4820 | Users Guide - Page 211
Utility. 2. Double-click FAX Utility, if necessary. You see this window: 3. Select your FAX product in the Printer list. 4. Select Fax Settings. 5. Follow the prompts that appear on the screen to enter your fax header information and select your fax settings. Note: For - Epson WorkForce Pro WF-4820 | Users Guide - Page 212
Creating a Contact Editing or Deleting a Contact Creating a Contact Group Editing or Deleting a Contact Group Parent topic: Faxing Creating a Contact You can create a list of contacts to save frequently used fax numbers. Note: You can create up to 200 contacts and contact groups combined. 1. Press - Epson WorkForce Pro WF-4820 | Users Guide - Page 213
4. Select the icon. 5. Select Add Contact. You see a screen like this: 6. Select the registry number you want to use for the contact you are adding. 7. Select the Name field, use the displayed keyboard to enter the contact name (up to 30 characters), and select OK. 213 - Epson WorkForce Pro WF-4820 | Users Guide - Page 214
8. Select the Index Word field, use the displayed keyboard to enter a word to use when searching for an entry (up to 30 characters), and select OK. Note: This field is automatically populated after you enter the name. This field is optional. 9. Select the Fax Number field, and use the numeric keypad - Epson WorkForce Pro WF-4820 | Users Guide - Page 215
the administrator password, if necessary. 4. Select the icon next to the contact you want to edit or delete. You see a screen like this: 5. Do one of the following: • To delete the contact, select Delete and select Yes on the confirmation screen. • To edit the contact, select Edit, select the item - Epson WorkForce Pro WF-4820 | Users Guide - Page 216
You see a screen like this: 3. Select Contacts. Enter the administrator password, if necessary. 4. Select the icon. 5. Select Add Group. You see a screen like this: 216 - Epson WorkForce Pro WF-4820 | Users Guide - Page 217
6. Select the registry number you want to use for the group you are adding. 7. Select the Group Name field, use the displayed keyboard to enter the group name (up to 30 characters), and select OK. 8. Select the Index Word field, use the displayed keyboard to enter a word to use when searching for a - Epson WorkForce Pro WF-4820 | Users Guide - Page 218
You see a screen like this: 3. Select Contacts. Enter the administrator password, if necessary. 4. Select the icon next to the group you want to edit or delete. You see a screen like this: 218 - Epson WorkForce Pro WF-4820 | Users Guide - Page 219
contact list or fax history. Note: You can send a black-and-white fax to up to 200 recipients at a time, or send a color fax to one recipient at a time. If your recipient's fax machine does not print in color, your fax is automatically sent in black-and-white. 219 - Epson WorkForce Pro WF-4820 | Users Guide - Page 220
a double-sided document, place your document in the ADF and turn on the ADF 2Sided setting. (You cannot fax double-sided documents in color.) 4. Do one of the following to select fax recipients: • Select Keypad and enter a fax number. Select OK when done. To add another fax number, repeat the same - Epson WorkForce Pro WF-4820 | Users Guide - Page 221
your originals, your product dials the number and sends the fax. Note: If the fax number is busy or there is a problem, the product automatically redials after one minute. While the product is sending a color fax, other features are unavailable. Parent topic: Sending Faxes from the Product Control - Epson WorkForce Pro WF-4820 | Users Guide - Page 222
Setting Resolution Density Remove Background Options Standard Fine Super Fine Ultra Fine Varying levels available Auto Sharpness ADF 2-Sided (WF-4830 Series) Varying levels available Varying levels available Off On Continuous Scan (ADF) Off On Original Size (Glass) Various sizes Auto Detect - Epson WorkForce Pro WF-4820 | Users Guide - Page 223
Setting Options Add Sender Information Off Outside of Image Inside of Image Transmission Report Print on Error Print Do Not Print Description Lets you include a header, your phone number, or a destination list in the selected location on your outgoing faxes Lets you select when to print - Epson WorkForce Pro WF-4820 | Users Guide - Page 224
4. Enter a fax number or select a number from the Contacts or Recent lists. 5. Select Fax Settings. 6. Select Send Fax Later. 7. Select On. 8. Select Time, use the displayed keypad on the LCD screen to enter your desired time, and select OK. 9. Select the Send icon. Note: To cancel faxing, select - Epson WorkForce Pro WF-4820 | Users Guide - Page 225
, or Character Density settings, click the Preferences or Properties button, change the necessary settings, and click OK. Note: If you see a Setup, Printer, or Options button, click it. Then click Preferences or Properties on the next screen. For more information about selecting fax print settings - Epson WorkForce Pro WF-4820 | Users Guide - Page 226
If you're faxing for the first time, you see a window like this one: 6. Enter your sender information so that recipients can identify the origin of the fax. Then click OK to save the sender information. 226 - Epson WorkForce Pro WF-4820 | Users Guide - Page 227
like this: 7. Enter the recipient's name and fax number or select a recipient from the phonebook, then click Next. Note: For detailed instructions on using the Epson FAX Utility, click Help. 8. Select a cover sheet and enter a subject and message, then click Next. 9. Click Send to transmit your fax - Epson WorkForce Pro WF-4820 | Users Guide - Page 228
File menu, or another command. See your application's help utility for details. 3. Select your product FAX option as the Printer setting. 4. If necessary, click the arrow next to the Printer setting or the Show Details button to expand the print window. 5. Select the number of pages you are faxing - Epson WorkForce Pro WF-4820 | Users Guide - Page 229
You see this window: 7. Do one of the following to choose your recipient: • Select a name or group from the Recipient List. • Enter a name, company, and fax number and click the + button. • - Epson WorkForce Pro WF-4820 | Users Guide - Page 230
You see this window: 9. Select the Color and Image Quality settings you want to use for your fax. 10. Click Fax. Parent topic: Sending Faxes Dialing Fax Numbers from a Connected Telephone If you have connected a telephone to the EXT port on your product, you can send a fax by dialing the fax number - Epson WorkForce Pro WF-4820 | Users Guide - Page 231
faxes with your product. Fax Reception Receiving Faxes Automatically Receiving Faxes Manually Receiving a Fax by Polling Viewing a Fax on the LCD faxes and voice calls, you can also set your product to receive faxes manually. This allows you to check for a fax tone using the telephone and press - Epson WorkForce Pro WF-4820 | Users Guide - Page 232
telephone before receiving a fax. 1. To change the Receive Mode, select Settings > General Settings > Fax Settings > Basic Settings > Receive Mode and select Manual. 2. When the connected telephone rings, answer the call. 3. If you hear a fax tone, select Fax on the LCD display. 4. Select Send - Epson WorkForce Pro WF-4820 | Users Guide - Page 233
a Fax by Polling You can use polling to receive a fax from another fax machine (such as a fax information service). Note: You cannot use polling to receive a fax from a fax information service that uses audio guidance. 1. Press the home button, if necessary. 2. Select Fax. You see a screen like this - Epson WorkForce Pro WF-4820 | Users Guide - Page 234
Viewing a Fax on the LCD Screen (Using the Inbox) You can save received faxes in your product's memory and view them on the LCD screen. 1. Press the home button, if necessary. 2. Select Settings. 3. Select General Settings. 4. Scroll down and select Fax Settings. 5. Select Receive Settings. 6. - Epson WorkForce Pro WF-4820 | Users Guide - Page 235
the screen. 14. Press the icon. 15. Select one of the printing or deleting options, and follow the on-screen instructions. Note: Delete faxes after you print or view them connected to your product. 1. Insert a supported external USB device into the product's USB port. 2. Press the home button, - Epson WorkForce Pro WF-4820 | Users Guide - Page 236
3. Select Settings > General Settings > Fax Settings > Receive Settings > Fax Output Settings. You see a screen like this: 4. Select Save to Memory Device 5. Select Yes to save the fax or Yes and Print to save and print the fax. Parent topic: Receiving Faxes Checking Fax Status You can check the - Epson WorkForce Pro WF-4820 | Users Guide - Page 237
You see a screen like this: 3. Select the icon. 4. Select Transmission Log and select the fax job you want to check. Note: If you see a numbered icon above the icon on your product's LCD screen or the received fax light is flashing, received faxes have been temporarily saved to the product's memory. - Epson WorkForce Pro WF-4820 | Users Guide - Page 238
You see a screen like this: 3. Select the icon. 4. Select Fax Report. 5. Select the fax report you want to print. Fax Report Options Parent topic: Faxing Fax Report Options Select the fax report or list you want to print. Last Transmission Print a report on the previous fax that was sent or received - Epson WorkForce Pro WF-4820 | Users Guide - Page 239
Parent topic: Printing Fax Reports 239 - Epson WorkForce Pro WF-4820 | Users Guide - Page 240
here to work with an external USB device connected to your product. Note: Your product may differ from the images in this guide, but the instructions are the same unless otherwise noted. Connecting a USB Device Disconnecting a USB Device Viewing and Printing from the LCD Screen Transferring Files - Epson WorkForce Pro WF-4820 | Users Guide - Page 241
you finish working with a USB device, follow these steps to remove it. 1. If your product is connected to your computer using a USB cable, do one of the following: • Windows: Open the My Computer, Computer, This PC, or Windows Explorer utility. Then right-click the name of your USB device (listed - Epson WorkForce Pro WF-4820 | Users Guide - Page 242
than 999 JPEG images on your device, the images are divided into groups, and you must first select the group you want to display. 4. Do one of the following to select your photos: • In Tile View, select the thumbnail images of the photos you want to print. • In Single View, select - Epson WorkForce Pro WF-4820 | Users Guide - Page 243
You see information about the file. 5. Do the following as necessary: • To print more than one copy, select Copies on the LCD screen and use the numeric keypad on the screen to select the number of copies (up to 99). • To - Epson WorkForce Pro WF-4820 | Users Guide - Page 244
Expands the image to the edge of the paper (slight cropping may occur) Leaves a small margin around the image Prints 20 images on one page Prints thumbnail images with file information Automatically crops the photo to fit into the selected photo layout Turns off automatic cropping Provides good - Epson WorkForce Pro WF-4820 | Users Guide - Page 245
or you may lose data from the device. 1. Press the home button, if necessary. 2. Select Settings. 3. Select General Settings. You see a screen like this: 4. Select Printer Settings. 5. Select Memory Device Interface. 245 - Epson WorkForce Pro WF-4820 | Users Guide - Page 246
sure your product is connected to a computer. 2. Insert a USB device or its USB cable into the USB port on the front of your product. 3. Do one of the following to access your USB device files from your computer: • Windows: Open the My Computer, Computer, This PC, or Windows Explorer utility, then - Epson WorkForce Pro WF-4820 | Users Guide - Page 247
4. Select the folder that contains your files. 5. Drag the files you want to transfer to the desired folder on your computer or on your USB device. Note: Your product's LCD screen does not update to display new information about your USB device after you copy files to it or delete files from it. - Epson WorkForce Pro WF-4820 | Users Guide - Page 248
end of its service life, you need to replace it. You may also need to replace a cartridge that is more than six months old if your printouts do not look their best, even after cleaning and aligning the print head. Note: Please dispose of your used Epson branded ink cartridges and maintenance boxes - Epson WorkForce Pro WF-4820 | Users Guide - Page 249
ink cartridge ink supply port or surrounding area. • Install a new ink cartridge immediately after removing an expended one. Leaving cartridges uninstalled can dry out the print head and may prevent the product from printing. • Do not turn off the printer during cartridge replacement. Otherwise, ink - Epson WorkForce Pro WF-4820 | Users Guide - Page 250
the paper type or print quality settings you are using. Parent topic: Replacing Ink Cartridges and Maintenance Boxes Check Cartridge and Maintenance Box Status Your product and its software will let you know when an ink cartridge is low or expended, or when the maintenance box needs to be replaced - Epson WorkForce Pro WF-4820 | Users Guide - Page 251
or maintenance box status at any time using a utility on your Windows computer. Note: You can continue printing while the low ink message is displayed. Replace the ink cartridges when required. 1. To check your status, access the Windows Desktop and double-click the icon for your product in the - Epson WorkForce Pro WF-4820 | Users Guide - Page 252
or reinstall the maintenance box or any ink cartridge as indicated on the screen. Note: If any of the cartridges installed in the product is broken, incompatible with the product model, or improperly installed, Epson Status Monitor will not display an accurate cartridge status. 3. To disable the low - Epson WorkForce Pro WF-4820 | Users Guide - Page 253
You see this window: 4. Deselect the See Low Ink Reminder alerts checkbox at the bottom of the screen. 5. To disable promotional offers, deselect the Display Epson Offers checkbox. 6. Click OK. Parent topic: Check Cartridge and Maintenance Box Status 253 - Epson WorkForce Pro WF-4820 | Users Guide - Page 254
. Replace the ink cartridges when required. 1. In the Apple menu or the Dock, select System Preferences. Select Print & Fax, Print & Scan, or Printers & Scanners, select your product, and select Options & Supplies. Select Utility and select Open Printer Utility. 2. Select EPSON Status Monitor - Epson WorkForce Pro WF-4820 | Users Guide - Page 255
authorized reseller. To find the nearest one, call 800-GO-EPSON (800-463-7766) in the U.S. or 800-807-7766 in Canada. Note: Your printer is designed to work only with genuine Epson-brand ink cartridges. Other brands of ink cartridges and ink supplies are not compatible and, even if described as - Epson WorkForce Pro WF-4820 | Users Guide - Page 256
topic: Purchase Epson Ink Cartridges and Maintenance Box Removing and Installing Ink Cartridges Make sure you have your replacement cartridges handy before you begin. You must install new cartridges immediately after removing the old ones. Caution: Leave your old cartridges in the printer until you - Epson WorkForce Pro WF-4820 | Users Guide - Page 257
position. If the ink cartridge holder returns to the home position (far right), repeat steps 1 and 2. Caution: Do not move the print head by hand or use any kind of tool to remove a cartridge; otherwise, you may damage your product. Do not touch the flat white cable inside the printer. 257 - Epson WorkForce Pro WF-4820 | Users Guide - Page 258
not take the used cartridge apart or try to refill it. Warning: If ink gets on your skin, wash it thoroughly with soap and water. If ink gets into your eyes, flush them immediately with water. If ink gets into your mouth, spit it out and see a doctor right away. Keep ink cartridges out of the - Epson WorkForce Pro WF-4820 | Users Guide - Page 259
four or five times. Caution: Do not shake the cartridges after opening the packages, or ink may leak. 5. Remove the cartridge from the package. Caution: Do not touch the green chip on the cartridge. Install the new cartridge immediately after removing the old one; if you do not, the print head may - Epson WorkForce Pro WF-4820 | Users Guide - Page 260
6. Remove the yellow tape from the base of the cartridge. Caution: Do not remove any other labels or seals, or ink will leak. 7. Insert the new cartridge into the holder and push it down until it clicks into place. 260 - Epson WorkForce Pro WF-4820 | Users Guide - Page 261
you remove a low or expended ink cartridge, you cannot re-install and use the cartridge. Caution: If you remove an ink cartridge for later use, protect the ink supply area from dirt and dust and store it in the same environment as the printer. The valve in the ink supply port is designed to contain - Epson WorkForce Pro WF-4820 | Users Guide - Page 262
black ink with an expended color cartridge, you can cancel your print job and select settings to print on plain paper or on an envelope. Note: If you are using your Epson product with the Windows 10 S operating system, you cannot use the software described in this section. You also cannot download - Epson WorkForce Pro WF-4820 | Users Guide - Page 263
topic: Printing with Black Ink and Expended Color Cartridges Printing with Expended Color Cartridges - Mac If printing stops, you can cancel your print job and select settings to temporarily print with only black ink on plain paper or on an envelope. 1. Click the printer icon in the Dock. 2. If - Epson WorkForce Pro WF-4820 | Users Guide - Page 264
using the remaining black ink for the document you are printing. • Click Disable this feature to continue using the remaining black ink. Note: If you disable this feature, it remains disabled until you install a new black ink cartridge. Parent topic: Replacing Ink Cartridges and Maintenance Boxes - Epson WorkForce Pro WF-4820 | Users Guide - Page 265
Replacing the Maintenance Box If the maintenance box is full, a message appears on your product's LCD screen. Select How To and follow the steps on the LCD screen to replace the maintenance box.Make sure you have a new maintenance box before you begin. Caution: Do not reuse a maintenance box that - Epson WorkForce Pro WF-4820 | Users Guide - Page 266
your mouth, spit it out and see a doctor right away. Keep the maintenance box out of the reach of children and do not drink the ink. 5. Place the used maintenance box in the plastic bag that came with the new maintenance box. Seal the bag and dispose of it carefully. 266 - Epson WorkForce Pro WF-4820 | Users Guide - Page 267
6. Insert the new maintenance box into the holder and push it all the way in. 7. Press the tab on the maintenance box cover and reattach it. Parent topic: Replacing Ink Cartridges and Maintenance Boxes Related concepts Purchase Epson Ink Cartridges and Maintenance Box 267 - Epson WorkForce Pro WF-4820 | Users Guide - Page 268
software from the Epson website for use with Windows 10 S; you must obtain software only from the Windows Store. If running these utilities does not solve the problem, you may need to replace the ink cartridges. Note: Your product may differ from the images in this guide, but the instructions - Epson WorkForce Pro WF-4820 | Users Guide - Page 269
Print Head Nozzle Check You can print a nozzle check pattern to check for clogged nozzles. Checking the Nozzles Using the Product Control Panel Checking the Nozzles Using a Computer Utility Parent topic: Print Head Maintenance Checking the Nozzles Using the Product Control Panel You can check the - Epson WorkForce Pro WF-4820 | Users Guide - Page 270
cleaning 8. Do one of the following: • If there are no gaps, select O. • If there are gaps or the pattern is faint, select X and continue. 9. Follow the instructions on the screen does not improve, contact Epson support. Parent topic: Print Head Nozzle Check Related concepts Print Head Cleaning 270 - Epson WorkForce Pro WF-4820 | Users Guide - Page 271
. 1. Load a few sheets of plain paper in the product. 2. Do one of the following: • Windows: Access the Windows Desktop and right-click the , Print & Scan, or Printers & Scanners, select your product, and select Options & Supplies. Select Utility and select Open Printer Utility. 3. Select Print Head - Epson WorkForce Pro WF-4820 | Users Guide - Page 272
, you can clean the print head. Note: You cannot clean the print head if an ink cartridge is expended, and may not be able to clean it when a cartridge is low. You must replace the cartridge first. Cleaning the Print Head Using the Product Control Panel Cleaning the Print Head Using a Computer - Epson WorkForce Pro WF-4820 | Users Guide - Page 273
Parent topic: Print Head Maintenance Related concepts Purchase Epson Ink Cartridges and Maintenance Box Related tasks Removing and Installing Ink Cartridges Cleaning the Print Head Using the Product Control Panel You can clean the print head using the control panel on your product. 1. Make sure - Epson WorkForce Pro WF-4820 | Users Guide - Page 274
at least 6 hours without printing or longer if printing. Then try cleaning the print head again. If quality still does not improve, contact Epson. Parent topic: Print Head Cleaning Related tasks Loading Paper in the Cassette Cleaning the Print Head Using a Computer Utility You can clean the print - Epson WorkForce Pro WF-4820 | Users Guide - Page 275
3. Do one of the following: • Windows: Access the Windows Desktop and right-click the icon for your product in the right side of the Windows taskbar, or click the up arrow and right-click . • Mac: In the Apple menu or the Dock, select System Preferences. Select Print & Fax, Print & Scan, or Printers - Epson WorkForce Pro WF-4820 | Users Guide - Page 276
head up to 4 times, wait at least 6 hours without printing. Then try cleaning the print head again. If quality still does not improve, contact Epson. Parent topic: Print Head Cleaning Related tasks Loading Paper in the Cassette Aligning the Print Head Using the Product Control Panel You can align - Epson WorkForce Pro WF-4820 | Users Guide - Page 277
this: 5. Select Print Head Alignment . 6. Select one of the following options: • Ruled Line Alignment if vertical lines in your printout are misaligned. • Horizontal Alignment if your printout contains horizontal banding. 7. Follow the on-screen instructions to print an alignment sheet. Note: Do not - Epson WorkForce Pro WF-4820 | Users Guide - Page 278
paper in the product. 3. Press the home button, if necessary. 4. Select Settings > Maintenance > Print Quality Adjustment. 5. Follow the on-screen instructions to print an alignment sheet. Note: Do not cancel printing while you are printing head alignment patterns. 6. Check the printed patterns on - Epson WorkForce Pro WF-4820 | Users Guide - Page 279
overlap. 7. Continue following the on-screen instructions to finish the print quality adjustment. Parent topic: Adjusting Print Quality Cleaning the Paper Guide If you see ink on the back of a printout, you can clean the paper guide rollers to remove any excess ink. If paper does not feed correctly - Epson WorkForce Pro WF-4820 | Users Guide - Page 280
on-screen instructions to clean the paper guide. 7. Repeat these steps as necessary until the paper comes out clean. If you are using a cleaning sheet, repeat these steps up to 3 times. Note: If the paper is not clean after cleaning several times, try cleaning the other paper sources. (WF - Epson WorkForce Pro WF-4820 | Users Guide - Page 281
Related tasks Loading Paper in the Cassette 281 - Epson WorkForce Pro WF-4820 | Users Guide - Page 282
See these sections if you need to clean or transport your product. Note: Your product may differ from the images in this guide, but the instructions are the same unless otherwise noted. Cleaning Your Product Transporting Your Product Cleaning Your Product To keep your product working at its best - Epson WorkForce Pro WF-4820 | Users Guide - Page 283
5. Open the document cover. 283 - Epson WorkForce Pro WF-4820 | Users Guide - Page 284
6. Clean the scanner glass and the glass area on the left with a soft, lint-free cloth (microfiber is recommended) moistened with a little glass cleaner. Caution: Do not spray glass cleaner directly on the glass and do not press the glass surface with any force. 7. Close the document cover. 284 - Epson WorkForce Pro WF-4820 | Users Guide - Page 285
8. Open the ADF cover. 285 - Epson WorkForce Pro WF-4820 | Users Guide - Page 286
transportation as described here. Caution: During transportation and storage, follow these guidelines: • Avoid tilting the product, placing it vertically, or turning it upside down; otherwise ink may leak. 286 - Epson WorkForce Pro WF-4820 | Users Guide - Page 287
ink cartridges installed. Removing the cartridges can dry out the print head and may prevent the product from printing. • Do not carry the product by its control panel; this may damage the product. Note: Before storing your product for a long period, replace low, expended, or expired ink support. - Epson WorkForce Pro WF-4820 | Users Guide - Page 288
, or use equivalent materials with cushioning around the product. Keep the product level during transportation. Be sure to remove the tape from the ink cartridge holder before turning on your product. If print quality has declined when you print again, clean and align the print head. Parent topic - Epson WorkForce Pro WF-4820 | Users Guide - Page 289
Page Layout and Content Problems Solving Print Quality Problems Solving Scanning Problems Solving Scanned Image Quality Problems Solving Faxing Problems Solving USB Device Problems Uninstall Your Product Software Where to Get Help Viewing the Help Screen You can view troubleshooting or how-to topics - Epson WorkForce Pro WF-4820 | Users Guide - Page 290
updates to your product software. Visit epson.com/support (U.S.), epson.ca/support (Canada), or latin.epson.com/support (Caribbean) and select your product. Note: Your printer is designed to work only with genuine Epson-brand ink cartridges. Other brands of ink cartridges and ink supplies are not - Epson WorkForce Pro WF-4820 | Users Guide - Page 291
cassette all the way until it stops. You need to replace Ink Cartridge Replace the indicated ink cartridges. The printer's borderless printing ink pad is nearing the end of its service life. It is not a user-replaceable part. Please contact Epson Support. The ink pads are near the end of their - Epson WorkForce Pro WF-4820 | Users Guide - Page 292
utility Check that the printer driver is installed on the computer and that the port settings for the printer are correct. Recovery mode Update Firmware Condition/solution The ink pad is at the end of its service life. Turn off the product and contact Epson for support. AirPrint is not available - Epson WorkForce Pro WF-4820 | Users Guide - Page 293
, check your security software settings. • Check the computer's network type to make sure it is not set to Public; you cannot save a scan to a shared folder over a public network. Click the link to "Cannot Save a Scan to a Shared Folder Over a Network" below for instructions. • Make sure the - Epson WorkForce Pro WF-4820 | Users Guide - Page 294
. See the link below for instructions on accessing Web Config. The file Epson Service provider. The Epson warranty does not cover the cost of this replacement. Parent topic: Solving Problems Related references Cannot Save a Scan to a Shared Folder Over a Network Related tasks Checking for Software - Epson WorkForce Pro WF-4820 | Users Guide - Page 295
Using AirPrint Creating a Shared Network Folder Accessing the Web Config Utility Selecting the Line Type Related topics Solving Paper Problems Wi-Fi or Wired Networking Running a Product Check Running a product check helps you determine if your product is operating properly. 1. Disconnect any - Epson WorkForce Pro WF-4820 | Users Guide - Page 296
try uninstalling and reinstalling your printer software. • If the page prints but the nozzle check pattern has gaps, clean the print head. • If the page does not print, the product may have a problem. Check the other solutions in this manual. If they do not work, contact Epson. Parent topic: Solving - Epson WorkForce Pro WF-4820 | Users Guide - Page 297
Select Restore Default Settings. You see a screen like this: 4. Select one of these options: • Network Settings: Resets all network settings • Copy Settings operation.) Parent topic: Solving Problems Solving Setup Problems Check these sections if you have problems while setting up your product. 297 - Epson WorkForce Pro WF-4820 | Users Guide - Page 298
product is turned on and any necessary cables are securely connected at both ends. If you still have problems installing software, disconnect the cable and carefully follow the instructions on the Start Here sheet. Also make sure your system meets the requirements for your operating system. • Close - Epson WorkForce Pro WF-4820 | Users Guide - Page 299
Does Not Appear in Mac Printer Window Wireless Network Connection is Unstable on a Mac Cannot Print Over a Network Cannot Scan Over a Network Parent topic: Solving Problems Product Cannot Connect to a Wireless Router or Access Point If your product has trouble finding or connecting to a wireless - Epson WorkForce Pro WF-4820 | Users Guide - Page 300
the instructions that came with your product to enter your wireless network name manually. • that your wireless access point is using one of the usable channels and change to topic: Solving Network Problems Related tasks Selecting Wi-Fi or Wired Networking Network Software Cannot Find Product on a - Epson WorkForce Pro WF-4820 | Users Guide - Page 301
restart your router, so note the next step before restarting it. 4. Download your product software from the Epson website using the instructions on the Start Here sheet. • If you have replaced your router, reinstall your product software to connect to the new router. • Check to see if your wireless - Epson WorkForce Pro WF-4820 | Users Guide - Page 302
your router documentation or contact your internet service provider for instructions. Parent topic: Solving Network Problems Cannot Print Over a Network If you network does not assign IP addresses using DHCP, set the IP address manually. • If the IP address assigned to the product is 169.254. - Epson WorkForce Pro WF-4820 | Users Guide - Page 303
Network 5 GHz. See your router documentation or contact your internet service provider for instructions. • Try restarting your router following the instructions in your router documentation. Note: If you are reading these instructions online, you will lose your Internet connection when you restart - Epson WorkForce Pro WF-4820 | Users Guide - Page 304
Epson Software, and click Epson Epson Scan 2 Utility, enter the IP address for your product, and click Add. • If the product and computer cannot communicate and are connected to the same network (or network segment/VLAN), the privacy separator on your router must be disabled. Follow the instructions - Epson WorkForce Pro WF-4820 | Users Guide - Page 305
LCD screen for any errors, and follow the onscreen instructions to clear the error. Parent topic: Solving Copying Problems Product Makes Noise, But Nothing Copies If your on, make sure your product software is installed correctly. • Make sure your product is level (not tilted). Parent topic - Epson WorkForce Pro WF-4820 | Users Guide - Page 306
routine maintenance. This is normal. Parent topic: Solving Copying Problems Originals Do Not Feed From the Automatic Document Feeder If your and number of your originals are supported by the ADF. • Make sure the originals are loaded correctly. • Slide the edge guides against the edges of the - Epson WorkForce Pro WF-4820 | Users Guide - Page 307
mark on the ADF edge guide. Parent topic: Solving Copying Problems Related references Document Jams in the Automatic Document Feeder ADF Original Document Specifications Related tasks Cleaning Your Product Solving Paper Problems Check these sections if you have problems using paper with your product - Epson WorkForce Pro WF-4820 | Users Guide - Page 308
Problems Paper Feeding Problems If you have problems feeding paper, try these solutions: • Make sure the paper cassette is inserted all the way in the printer guides. Make sure the paper stack is not above the tab on the edge guides are performing manual 2-sided special loading instructions that came - Epson WorkForce Pro WF-4820 | Users Guide - Page 309
may look different than the one shown, but the steps are the same unless otherwise noted. 1. Cancel the print job, if necessary. 2. Pull out the paper cassette. 3. Carefully remove any paper jammed inside the product. 4. Carefully follow all paper loading instructions and reload the paper. 309 - Epson WorkForce Pro WF-4820 | Users Guide - Page 310
to clear any error messages. If you still see a paper jam message, check the other paper jam solutions. Parent topic: Solving Paper Problems Related references Paper Jam Problems in the Rear Cover Document Jams in the Automatic Document Feeder Related tasks Loading Paper in the Cassette Paper Jam - Epson WorkForce Pro WF-4820 | Users Guide - Page 311
Document Jams in the Automatic Document Feeder Related tasks Loading Paper in the Cassette Document Jams in the Automatic Document Feeder If you have problems with document jams in the automatic document feeder (ADF), follow the steps here to clear the jam. 1. Cancel the print job, if necessary - Epson WorkForce Pro WF-4820 | Users Guide - Page 312
3. Open the ADF cover. 4. Carefully remove any jammed pages. 312 - Epson WorkForce Pro WF-4820 | Users Guide - Page 313
5. Close the ADF cover, then raise the document cover. 6. Carefully remove any jammed pages. 7. Lower the document cover. 8. Raise the ADF input tray and carefully remove any jammed pages. 9. Lower the ADF input tray. 10. Reload your originals. Caution: Make sure you do not load the ADF beyond its - Epson WorkForce Pro WF-4820 | Users Guide - Page 314
you have problems while printing from your computer. Note: When printing using AirPrint, the available print settings are different from those covered in this manual. See the Apple website for details. Nothing Prints Product Icon Does Not Appear in Windows Taskbar Error After Cartridge Replacement - Epson WorkForce Pro WF-4820 | Users Guide - Page 315
cancel any stalled print jobs. • In Windows, do one of the following to open the Epson Printer Connection Checker and follow the onscreen instructions to check the connection status: • Windows 10: Click and select Epson Software > Epson Printer Connection Checker. • Windows 8.x: Navigate to the Apps - Epson WorkForce Pro WF-4820 | Users Guide - Page 316
. Parent topic: Solving Problems Printing from a Computer Error After Cartridge Replacement If you see an error light or error message after you replace an ink cartridge, follow these steps: 1. Make sure the print head is in the ink cartridge replacement position. (The ink cartridge holder should be - Epson WorkForce Pro WF-4820 | Users Guide - Page 317
ink cartridge replacement position, follow the instructions on replacing an ink cartridge in this manual to move it. 2. Remove and reinsert the replaced ink cartridge, making sure to push it all the way into its slot. 3. Complete the ink cartridge installation steps. Parent topic: Solving Problems - Epson WorkForce Pro WF-4820 | Users Guide - Page 318
software. • Select a lower print quality setting. • Make sure the ink Printers & Scanners, and select your product. Select Options & Supplies, select Options (or Driver > EPSON > PRINTER. Note Problems Printing from a Computer Related references Paper or Media Type Settings - Printing Software - Epson WorkForce Pro WF-4820 | Users Guide - Page 319
, Flip horizontally, or Reverse page orientation settings in your printer software. (This option has different names, depending on your operating system version.) Parent topic: Solving Page Layout and Content Problems Related tasks Selecting Additional Layout and Print Options - Windows Selecting - Epson WorkForce Pro WF-4820 | Users Guide - Page 320
Too Many Copies Print Make sure that the Copies setting in your printing program or printer software is not set for multiple copies. Parent topic: Solving Page Layout and Content Problems Related tasks Selecting Basic Print Settings - Windows Selecting Basic Print Settings - Mac Blank Pages Print If - Epson WorkForce Pro WF-4820 | Users Guide - Page 321
and slide the edge guides against the edges of the paper. • Select the appropriate original size in the copy settings. You can use the preview option in your printer software to check your margins before you print. Parent topic: Solving Page Layout and Content Problems Related tasks Selecting Basic - Epson WorkForce Pro WF-4820 | Users Guide - Page 322
characters. Print your document again. • Make sure you are using the printer software for this product. Check the product name at the top of the driver window. Parent topic: Solving Page Layout and Content Problems Related tasks Selecting Basic Print Settings - Windows Selecting Basic Print Settings - Epson WorkForce Pro WF-4820 | Users Guide - Page 323
your paper meets the specifications for your product. • Slide the edge guides against the edges of the paper. • Select a higher print quality setting in your printer software. • Turn off any high speed settings in your product software. • Align the print head. • Adjust the print quality. • Make sure - Epson WorkForce Pro WF-4820 | Users Guide - Page 324
a support sheet with special paper, or load special paper one sheet at a time. • Make sure your paper meets the specifications for your product. • Use Epson papers to ensure proper saturation and absorption of genuine Epson inks. • Make sure the paper type setting in your product software matches - Epson WorkForce Pro WF-4820 | Users Guide - Page 325
Settings of the printer software. (Turning this setting on will decrease print speed.) • When manually printing 2-sided, make sure the ink is completely dry Solving Print Quality Problems Related concepts Print Head Cleaning Related references Paper Specifications Compatible Epson Papers Related - Epson WorkForce Pro WF-4820 | Users Guide - Page 326
Type Settings - Printing Software Related tasks Aligning the Print Head Using the Product Control Panel Selecting Basic Print Settings - Windows Selecting Basic Print Settings - Mac Loading Paper in the Cassette Cleaning the Paper Guide Related topics Replacing Ink Cartridges and Maintenance Boxes - Epson WorkForce Pro WF-4820 | Users Guide - Page 327
software. • Select EPSON Standard as the Color Mode (Windows) or Mode (Mac) setting in the printer software. • Run a nozzle check to see if any of the print head nozzles are clogged. Then clean the print head, if necessary. • After you print, the colors in your printout need time to set as the ink - Epson WorkForce Pro WF-4820 | Users Guide - Page 328
Layout and Print Options - Windows Related topics Replacing Ink Cartridges and Maintenance Boxes Solving Scanning Problems Check these solutions if you have problems scanning with your product. Scanning Software Does Not Operate Correctly Cannot Start Epson Scan 2 Scanning Speed is Slow Cannot Save - Epson WorkForce Pro WF-4820 | Users Guide - Page 329
hard disk. Scanning stops if the total data size reaches the limit. Parent topic: Solving Scanning Problems Related concepts Uninstall Your Product Software Cannot Start Epson Scan 2 If you cannot start Epson Scan 2, try these solutions: • Make sure your product is turned on and any interface cables - Epson WorkForce Pro WF-4820 | Users Guide - Page 330
one version. • If you upgraded your operating system but did not reinstall Epson Scan 2, try reinstalling it. Parent topic: Solving Scanning Problems Related concepts Uninstall Your Product Software 's control panel contact list or entered the path manually to scan, make sure you used the correct - Epson WorkForce Pro WF-4820 | Users Guide - Page 331
Note: The name of available network types varies in the different Windows versions. For details on selecting Windows network sharing settings, see Windows help. Windows 10: 1. Click and select Settings. 2. Select Network & Internet. 3. Click your network type: Ethernet or Wi-Fi. 4. Click your - Epson WorkForce Pro WF-4820 | Users Guide - Page 332
a shared folder takes a very long time, make sure the DNS setting and the DNS domain name are correct. Contact your network administrator for instructions. Parent topic: Solving Scanning Problems Related topics Setting Up and Scanning to a Network Folder or FTP Server Solving Scanned Image Quality - Epson WorkForce Pro WF-4820 | Users Guide - Page 333
the original and scan it again. • Adjust these Epson Scan 2 or Epson ScanSmart settings (if available) and try scanning again: printers typically use CMYK (cyan, magenta, yellow, and black). Check the color matching and color management capabilities of your computer, display adapter, and the software - Epson WorkForce Pro WF-4820 | Users Guide - Page 334
, adjust these Epson Scan 2 or Epson ScanSmart settings (if much force. Parent topic: Solving Scanned Image Quality Problems Related references Additional Scanning Settings - Advanced Settings Tab ADF, make sure the ADF edge guides fit against the loaded originals. You can also try - Epson WorkForce Pro WF-4820 | Users Guide - Page 335
the correct OCR language is selected. • Adjust the following Epson Scan 2 or Epson ScanSmart settings if available, and try scanning again: • On must be set to None.) Parent topic: Solving Scanned Image Quality Problems Scanned Characters are Blurry If characters in your scanned images are blurry, - Epson WorkForce Pro WF-4820 | Users Guide - Page 336
The Image Option must be set to None.) Parent topic: Solving Scanned Image Quality Problems Image Colors are Patchy at the Edges If you are scanning a thick or your original's halftone screen. To reduce this effect, adjust these Epson Scan settings (if available) and try scanning again: • Select - Epson WorkForce Pro WF-4820 | Users Guide - Page 337
for scanning. If necessary, move your original away from the edges of the scanner glass slightly. In the Epson Scan 2 or Epson ScanSmart settings, set the Edge Fill setting to None. Parent topic: Solving Scanned Image Quality Problems Related topics Placing Originals on the Product Solving Faxing - Epson WorkForce Pro WF-4820 | Users Guide - Page 338
or fax software to help diagnose the problem. • trouble receiving faxes, turn off call waiting to prevent disruption of incoming faxes. • If you have subscribed to a call forwarding service printer, set the Receive Mode setting to Auto on the control panel. • If you are receiving faxes using the Epson - Epson WorkForce Pro WF-4820 | Users Guide - Page 339
Epson cannot guarantee that fax transmission will work when using VoIP. If your phone line includes voice mail answering services, calls or faxes may be inadvertently received by your voice mail service. Parent topic: Solving Faxing Problems the Receive Mode is set to Manual. Note: When answering a - Epson WorkForce Pro WF-4820 | Users Guide - Page 340
a paper jam, the memory full error may appear. Clear any product errors, then ask the sender to resend the fax. Parent topic: Solving Faxing Problems Related references Fax Sending Options Related tasks Viewing a Fax on the LCD Screen (Using the Inbox) Saving Faxes to an External USB Device Sent Fax - Epson WorkForce Pro WF-4820 | Users Guide - Page 341
Sent Fax is Received in an Incorrect Size If your recipient receives a fax in an incorrect size, try these solutions: • If you notice size problems in a copied, scanned, or faxed image, turn off the Original Size Auto Detection (Glass) setting in the Settings > General Settings > Basic Settings menu - Epson WorkForce Pro WF-4820 | Users Guide - Page 342
Related tasks Viewing a Fax on the LCD Screen (Using the Inbox) Saving Faxes to an External USB Device Solving USB Device Problems Check these solutions if you have problems using USB devices with your product. Cannot View or Print from a USB Device Cannot Save Files on a USB Device Cannot Transfer - Epson WorkForce Pro WF-4820 | Users Guide - Page 343
are in the correct format. • If you see an X on the photo selection screen, the image file format is not supported. Parent topic: Solving USB Device Problems Related references External USB Device Specifications USB Device Photo File Specifications Related tasks Setting Up File Sharing for File - Epson WorkForce Pro WF-4820 | Users Guide - Page 344
that requires you to uninstall and re-install your software, follow the instructions for your operating system. Uninstalling Product Software - Windows Uninstalling Product Software - Mac Parent topic: Solving Problems Uninstalling Product Software - Windows You can uninstall and then re-install - Epson WorkForce Pro WF-4820 | Users Guide - Page 345
All Programs or Programs. Select EPSON, select your product, then click EPSON Printer Software Uninstall. Note: If you see a User Account Control window, click Yes or Continue. In the next window, select your product and click OK. Then follow any on-screen instructions. 5. Do one of the following to - Epson WorkForce Pro WF-4820 | Users Guide - Page 346
options. Internet Support Visit Epson's support website at epson.com/support (U.S.), epson.ca/support (Canada), or latin.epson.com/support (Caribbean) and select your product for solutions to common problems. You can download drivers and documentation, get FAQs and troubleshooting advice, or e-mail - Epson WorkForce Pro WF-4820 | Users Guide - Page 347
ink and paper at epson.com (U.S. sales), epson.ca (Canadian sales), or epson.com.jm (Caribbean sales). You can also purchase supplies from an Epson authorized reseller. To find the nearest one, call 800-GO-EPSON (800-463-7766) in the U.S. or 800-807-7766 in Canada. Parent topic: Solving Problems - Epson WorkForce Pro WF-4820 | Users Guide - Page 348
Epson products for proper disposal. Windows System Requirements Mac System Requirements Paper Specifications Printable Area Specifications Automatic Document Feeder (ADF) Specifications Scanning Specifications Fax Specifications Ink Cartridge and its software, your computer should use one of these - Epson WorkForce Pro WF-4820 | Users Guide - Page 349
the Epson support site at epson.com/support (U.S.), epson.ca/support (Canada), or latin.epson.com/support (Caribbean), select your product, and select Downloads. Parent topic: Technical Specifications Mac System Requirements To use your product and its software, your Mac should use one of these - Epson WorkForce Pro WF-4820 | Users Guide - Page 350
Half Letter (5.5 × 8.5 inches [140 × 216 mm]) Plain paper and thick paper Weight Note: Your product also supports compatible papers distributed by Epson. See the link at the end of this topic for a list of compatible Epson papers. Plain paper: 17 lb (64 g/m2) to 24 lb (90 g/m2) Thick paper: 25 lb - Epson WorkForce Pro WF-4820 | Users Guide - Page 351
Printable Area Specifications Note: When printing borderless, quality may decline in the expanded printable area. Single sheets - borders 1 Top/bottom/left/right margins: 0.12 inch (3 mm) minimum 2 Reduced print quality area/top: 1.85 inches (47 mm) minimum 3 Reduced print quality area/bottom: 1.77 - Epson WorkForce Pro WF-4820 | Users Guide - Page 352
Specifications Automatic Document Feeder (ADF) Specifications Paper input Paper output Paper size Paper type Paper weight Faceup loading Facedown ejection WF-4820: US letter, 8.5 × 13, legal, or A4 size WF-4830: US letter, A5, 8.5 × 13, legal, or A4 size Plain paper 17 lb (64 g/m2) to 24 lb (90 - Epson WorkForce Pro WF-4820 | Users Guide - Page 353
-4820: Approximately 35 sheets (US letter or A4) or 10 sheets (legal or 8.5 × 13) WF-4830: Approximately 50 sheets (US letter, A4, or A5) or 10 sheets (legal or 8.5 × 13) Parent topic: Technical Specifications Scanning Specifications Scanner type Photoelectric device - Epson WorkForce Pro WF-4820 | Users Guide - Page 354
Fax Specifications Fax type Black-and-white and color fax capability Support line Standard analogue telephone lines, PBX (Private Branch Exchange) telephone systems Speed Up to 33.6 kbps Resolution Monochrome Standard: 203 pixels per inch × 98 lines - Epson WorkForce Pro WF-4820 | Users Guide - Page 355
within 6 months of opening the package. Parent topic: Technical Specifications Related references Ink Cartridge and Maintenance Box Part Numbers Dimension Specifications WF-4820 Height Width Depth Weight (without ink cartridges or power cord) Stored: 10.9 inches (277 mm) Printing: 10.9 inches - Epson WorkForce Pro WF-4820 | Users Guide - Page 356
Height Width Depth Weight (without ink cartridges or power cord) Stored: 13 inches (330 mm) Printing: 13 inches (330 mm) Stored: 16.7 inches (425 mm) Printing: 16.7 inches (425 mm) Stored: 15.3 - Epson WorkForce Pro WF-4820 | Users Guide - Page 357
and USB flash drives Multi-card reader 2TB Formatted in FAT, FAT32, or exFAT. 2TB Formatted in FAT, FAT32, or exFAT. Note: Only insert one memory card into the multi-card reader. Multi-card readers with more than one card inserted are not supported. Parent topic: Technical Specifications 357 - Epson WorkForce Pro WF-4820 | Users Guide - Page 358
(Device Class for computers)* Hi-Speed USB (for Mass storage class for external storage) *: USB 3.0 cables are not supported. Note: Epson cannot guarantee the operation of externally connected devices. Parent topic: Technical Specifications Related references USB Device Photo File Specifications - Epson WorkForce Pro WF-4820 | Users Guide - Page 359
and Canada)*: W52 (36/40/44/48) W58 (149/153/157/161/165) 20 dBm (EIRP) Infrastructure mode Wi-Fi Direct (Simple AP); not supported for IEEE802.11b Wireless security protocols Note: Infrastructure and Wi-Fi Direct modes can be used simultaneously. WEP (64/128 bit) WPA2-PSK (AES); complies - Epson WorkForce Pro WF-4820 | Users Guide - Page 360
Corporation. • Type: J26H005 This product conforms to Part 15 of FCC Rules and RSS-210 of the IC Rules. Epson cannot accept responsibility for any failure to satisfy the protection requirements resulting from a non-recommended modification of the product. Operation is subject to the following - Epson WorkForce Pro WF-4820 | Users Guide - Page 361
To prevent radio interference to the licensed service, this device is intended to be operated indoors and away from windows to provide maximum shielding. Equipment (or its transmit antenna) that is installed outdoors - Epson WorkForce Pro WF-4820 | Users Guide - Page 362
Notice (Printer Serial Number) FCC Compliance Statement Binding Arbitration and Class Waiver Trademarks Copyright Notice Important Safety Instructions Before using your Epson product, read and follow these safety instructions. General Product Safety Instructions Ink Cartridge Safety Instructions LCD - Epson WorkForce Pro WF-4820 | Users Guide - Page 363
. • When connecting the product to a computer or other device with a cable, ensure the correct orientation of the connectors. Each connector has only one correct orientation. Inserting a connector in the wrong orientation may damage both devices connected by the cable. • Do not sit or lean on the - Epson WorkForce Pro WF-4820 | Users Guide - Page 364
or vision problems after flushing your eyes, see a doctor immediately. If ink gets in your mouth, see a doctor immediately. • Do not put your hand inside the product or touch any cartridges during printing. • Install a new ink cartridge immediately after removing an expended one. Leaving cartridges - Epson WorkForce Pro WF-4820 | Users Guide - Page 365
• Store ink cartridges with their bottoms down. Do not store cartridges upside down. Parent topic: Important Safety Instructions LCD Screen Safety Instructions • Use do not touch or attempt to remove the broken pieces; contact Epson for support. • Do not subject your product to sudden changes in - Epson WorkForce Pro WF-4820 | Users Guide - Page 366
use only a No. 26 AWG or larger telecommunication line cord. Parent topic: Important Safety Instructions Important Privacy Notice (Printer Serial Number) As part of setup, your product's serial number will be sent to a secure Epson server so that you can be eligible to participate in programs we may - Epson WorkForce Pro WF-4820 | Users Guide - Page 367
connected to a compatible modular jack that is also compliant. See installation instructions for details. The REN is used to determine the number of devices uninterrupted service. If you have problems with this product and require technical or customer support, please visit www.epson.com for - Epson WorkForce Pro WF-4820 | Users Guide - Page 368
service provided by the telephone company. Connection to party line service is subject to state tariffs. Contact the state public utility commission, public service link below for instructions on entering is a major nationwide problem. This equipment has correct the interference by one or more of the - Epson WorkForce Pro WF-4820 | Users Guide - Page 369
cable with this device. If this equipment has more than one interface connector, do not leave cables connected to unused and Epson arising out of or relating to this Agreement, Epson branded products (hardware and including any related software), or other transaction involving you and Epson, whether - Epson WorkForce Pro WF-4820 | Users Guide - Page 370
IN THIS SECTION, AN ARBITRATOR SHALL NOT COMBINE OR CONSOLIDATE MORE THAN ONE PARTY'S CLAIMS WITHOUT THE WRITTEN CONSENT OF ALL AFFECTED PARTIES TO AN ARBITRATION PROCEEDING. 1.6 Arbitration Procedure. If you or Epson commences arbitration, the arbitration shall be governed by the rules of JAMS - Epson WorkForce Pro WF-4820 | Users Guide - Page 371
North State College Blvd., Suite 600 Orange, CA 92868, U.S.A. (iii) Send one copy of the Demand for Arbitration to the other party (same address as the the arbitrator determines the amount, if any, to which you or Epson is entitled. The discovery or exchange of non-privileged information relevant - Epson WorkForce Pro WF-4820 | Users Guide - Page 372
within thirty (30) days of your assent to this Agreement (including without limitation the purchase, download, installation of the Software or other applicable use of Epson Hardware, products and services) that specifies (i) your name, (ii) your mailing address, and (iii) your request to be excluded - Epson WorkForce Pro WF-4820 | Users Guide - Page 373
or alterations to this product, or (excluding the U.S.) failure to strictly comply with Seiko Epson Corporation's operating and maintenance instructions. Seiko Epson Corporation shall not be liable for any damages or problems arising from the use of any options or any consumable products other than - Epson WorkForce Pro WF-4820 | Users Guide - Page 374
, AND ON ANY THEORY OF LIABILITY, ARISING OUT OF OR IN CONNECTION WITH THE USE OR PERFORMANCE OF THIS SOFTWARE. Parent topic: Copyright Notice A Note Concerning Responsible Use of Copyrighted Materials Epson encourages each user to be responsible and respectful of the copyright laws when using any - Epson WorkForce Pro WF-4820 | Users Guide - Page 375
Parent topic: Copyright Notice Copyright Attribution © 2020 Epson America, Inc. 08/20 CPD-58814 Parent topic: Copyright Notice 375
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WF-4820/WF-4830 Series User's Guide